Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I think he should refund money and pay for damages he never ask if I wanted more insurance and new the things I own are expensive
After Mr [redacted] 's rejection to my offer of a full refund I proceed to process his claim as contractual obligatedI deposited the check he used to pay for his move on 4/13/I began preparation of his claim documents and his check for payment of $On 4/18/I received no [redacted] that Mr [redacted] stopped payment on his check (see attached)I take this to mean he has now excepted my offer of a full refundI have mailed Mr [redacted] documents stating that I will not contest the stop payment and no further payment will be made to him from Aladin Moving and consider the stop payment as full and final release of his claimAlso on on 4/Mr [redacted] sent me a text message stating that if I did not send him his money he would tell everyone that Aladin rips people offIt is my option that Mr [redacted] will never be happy no matter what I doThank you,Derek ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Description of AttachmentPg Signed Moving ProposalPg Signed Moving Contractpg Mr ***'s Claim formpg Claim Resolution offerpg Check for payment of moveAfter an visual estimate was performed on 2/26/for the moving of Mr *** home and parents apartment he was emailed a copy of the
proposal (pg of attached) in which it outlines the coverage that is provided for his move is cents per pound per article damaged or loss and that that coverage can be increasedOn day one of the move the proposal and moving service contract (pg of attached) were presented and signed by Mr***'s representativeThe contract also out lines the coverage and the customer representative initialed next to the coverage statementAfter the apartment and Mr ***'s home were moved into their new residence he contacted me that there were some damages that occurred during the move and requested I come to look at what happened which I didI sent him a claim form which returned and I submitted for review by my insurance companySince Mr *** elected not to increase the amount of coverage his claim would be paid on the weights he provided on the claim form (pg of attached)The total weight of the items claimed is 690lbs which at cents per pound comes to a payment of $(pg of attached) which is what I am contractual obligated to pay Mr***. On 4/12/I called Mr *** and explained what that he was owed $contractual and offered to return him the check he used as payment (pg of attached) in the amount of $1,to resolve the claimHe stated "this is not over"As of today 4/13/my offer to return a complete refund for the move is availableIf Mr *** does not want to except my offer then I will complete his claim as defined by the terms of the moving service contractPlease let me know of Mr ***'s decision so I can move forward with this matterIf there are problems opening the attached file please let me know and I will resend it.Thank youDerek ***936-539-
I have attached the moving documents. Document 1 signed proposal stating the job was hourly and the max charge was $2,000.00 and that the liability for loss or damage is 60 cents per pound. Document 2 is the moving contact stating the max charge was $2000.00 (line A) and the customer initials (line...
c) next to the coverage statement. Document 3 the explanation of charges. Document 4 the check for payment. The customer filed a claim for damages to a mattress and a lamp. I submitted the documents for review to my insurance company. They determined that I should not pay any part of the claim because1) we picked up the mattress, loaded on the truck, and unloaded it. It was not moved in an unorthodox matter and there was no damage noted at the time of delivery. 2) we were not hired to pack so if the lamp was damaged in a box that the customer packs we are not liable unless the carton is dropped or crushed. I am not sure if the lamp was in a box or not so the payment for the lamp is based on the weight of a typical lamp box 35 pounds. I also decided to pay for the weight of the mattress (490 lbs - standard king size bed set weight). I did so since the customer has used our services before. I do however believe that the mattress is defective. We move hundreds if not thousands of mattress of all types and sizes every year and I have never had a complaint that the mattress was now "lumpy" after moving it. We store mattresses for years and have never had a complaint of mattress becoming lumpy or disfigured in anyway. As for the customer stating that the 'employees were playing basketball" this was never mentioned until they were not happy with the payment of the damages and if this did happen I would have thought the customer would have said something sooner. For this I will offer a refund of 1 hours labor for $200.00 on top of the $315.00 I have already mailed for the damages. Please advise on customers response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I think he should refund money and pay for damages he never ask if I wanted more insurance and new the things I own are expensive.
After Mr [redacted]'s rejection to my offer of a full refund I proceed to process his claim as contractual obligated. I deposited the check he used to pay for his move on 4/13/16. I began preparation of his claim documents and his check for payment of $414.00. On 4/18/16 I received no[redacted] that Mr [redacted] stopped payment on his check (see attached). I take this to mean he has now excepted my offer of a full refund. I have mailed Mr [redacted] documents stating that I will not contest the stop payment and no further payment will be made to him from Aladin Moving and consider the stop payment as full and final release of his claim. Also on on 4/13 Mr [redacted] sent me a text message stating that if I did not send him his money he would tell everyone that Aladin rips people off. It is my option that Mr [redacted] will never be happy no matter what I do. Thank you,Derek [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I think he should refund money and pay for damages he never ask if I wanted more insurance and new the things I own are expensive
After Mr [redacted] 's rejection to my offer of a full refund I proceed to process his claim as contractual obligatedI deposited the check he used to pay for his move on 4/13/I began preparation of his claim documents and his check for payment of $On 4/18/I received no [redacted] that Mr [redacted] stopped payment on his check (see attached)I take this to mean he has now excepted my offer of a full refundI have mailed Mr [redacted] documents stating that I will not contest the stop payment and no further payment will be made to him from Aladin Moving and consider the stop payment as full and final release of his claimAlso on on 4/Mr [redacted] sent me a text message stating that if I did not send him his money he would tell everyone that Aladin rips people offIt is my option that Mr [redacted] will never be happy no matter what I doThank you,Derek ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Description of AttachmentPg Signed Moving ProposalPg Signed Moving Contractpg Mr ***'s Claim formpg Claim Resolution offerpg Check for payment of moveAfter an visual estimate was performed on 2/26/for the moving of Mr *** home and parents apartment he was emailed a copy of the
proposal (pg of attached) in which it outlines the coverage that is provided for his move is cents per pound per article damaged or loss and that that coverage can be increasedOn day one of the move the proposal and moving service contract (pg of attached) were presented and signed by Mr***'s representativeThe contract also out lines the coverage and the customer representative initialed next to the coverage statementAfter the apartment and Mr ***'s home were moved into their new residence he contacted me that there were some damages that occurred during the move and requested I come to look at what happened which I didI sent him a claim form which returned and I submitted for review by my insurance companySince Mr *** elected not to increase the amount of coverage his claim would be paid on the weights he provided on the claim form (pg of attached)The total weight of the items claimed is 690lbs which at cents per pound comes to a payment of $(pg of attached) which is what I am contractual obligated to pay Mr***. On 4/12/I called Mr *** and explained what that he was owed $contractual and offered to return him the check he used as payment (pg of attached) in the amount of $1,to resolve the claimHe stated "this is not over"As of today 4/13/my offer to return a complete refund for the move is availableIf Mr *** does not want to except my offer then I will complete his claim as defined by the terms of the moving service contractPlease let me know of Mr ***'s decision so I can move forward with this matterIf there are problems opening the attached file please let me know and I will resend it.Thank youDerek ***936-539-
I have attached the moving documents. Document 1 signed proposal stating the job was hourly and the max charge was $2,000.00 and that the liability for loss or damage is 60 cents per pound. Document 2 is the moving contact stating the max charge was $2000.00 (line A) and the customer initials (line...
c) next to the coverage statement. Document 3 the explanation of charges. Document 4 the check for payment. The customer filed a claim for damages to a mattress and a lamp. I submitted the documents for review to my insurance company. They determined that I should not pay any part of the claim because1) we picked up the mattress, loaded on the truck, and unloaded it. It was not moved in an unorthodox matter and there was no damage noted at the time of delivery. 2) we were not hired to pack so if the lamp was damaged in a box that the customer packs we are not liable unless the carton is dropped or crushed. I am not sure if the lamp was in a box or not so the payment for the lamp is based on the weight of a typical lamp box 35 pounds. I also decided to pay for the weight of the mattress (490 lbs - standard king size bed set weight). I did so since the customer has used our services before. I do however believe that the mattress is defective. We move hundreds if not thousands of mattress of all types and sizes every year and I have never had a complaint that the mattress was now "lumpy" after moving it. We store mattresses for years and have never had a complaint of mattress becoming lumpy or disfigured in anyway. As for the customer stating that the 'employees were playing basketball" this was never mentioned until they were not happy with the payment of the damages and if this did happen I would have thought the customer would have said something sooner. For this I will offer a refund of 1 hours labor for $200.00 on top of the $315.00 I have already mailed for the damages. Please advise on customers response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I think he should refund money and pay for damages he never ask if I wanted more insurance and new the things I own are expensive.
After Mr [redacted]'s rejection to my offer of a full refund I proceed to process his claim as contractual obligated. I deposited the check he used to pay for his move on 4/13/16. I began preparation of his claim documents and his check for payment of $414.00. On 4/18/16 I received no[redacted] that Mr [redacted] stopped payment on his check (see attached). I take this to mean he has now excepted my offer of a full refund. I have mailed Mr [redacted] documents stating that I will not contest the stop payment and no further payment will be made to him from Aladin Moving and consider the stop payment as full and final release of his claim. Also on on 4/13 Mr [redacted] sent me a text message stating that if I did not send him his money he would tell everyone that Aladin rips people off. It is my option that Mr [redacted] will never be happy no matter what I do. Thank you,Derek [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.