American Pool Builders

In response to your questions...The name and address information submitted is that of my father in law I, [redacted] , submitted the claim and am using my email address because he is not computer savvy His name is [redacted] and his address is [redacted] [redacted] as listed on the form.The previous Revdex.com report was regarding ***, the company that sold the pool to my father in law They then gave us the runaround and said we have to reach out to each individual company regarding our complaint - the pool wall company, the liner company, the installer [redacted] (American Pool Builders) is the installer We have never filed a complaint about them nor have we even been able to REACH themWe appreciate your assistance Thank you, [redacted]

In response to your questions...The name and address information submitted is that of my father in law.  I, [redacted], submitted the claim and am using my email address  because he is not computer savvy.  His name is [redacted] and his address is [redacted]...

[redacted] as listed on the form.The previous Revdex.com report was regarding [redacted], the company that sold the pool to my father in law.  They then gave us the runaround and said we have to reach out to each individual company regarding our complaint - the pool wall company, the liner company, the installer.  [redacted] (American Pool Builders) is the installer.  We have never filed a complaint about them nor have we even been able to REACH them. We appreciate your assistance.  Thank you,[redacted]

Review: We had [redacted] install our pool about 3 weeks ago. They only installed the pool and not our deck claiming it was not on their work order. They told us to make arrangements with their office so they could come back later that week to install the deck. We called the office and they told us that [redacted] workers would come and install the deck later that week. No one called or came to install the deck. We called the office several times and left messages, we also emailed the company and no one called back.Desired Settlement: For [redacted] to come and install the deck like they said they would.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,