American Pool Supply

Initial Business Response /* (1000, 5, 2015/08/21) */
It is my understanding that *** ***, our new Body Shop Manager, has responded to Ms*** regarding her complaint.He has ordered a new bumper for her and she will be notified when it arrivesArrangements will then be made to have the
install done at her convenienceOnce again, we apologize to Ms*** for any inconveniences this incident has caused her
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept that Fix Auto has ordered a new bumper and the correct tool to punch the basensor holes in the bumper as per the manufactured design; however, I would like a refund as stated in my desired resolutionThe treatment I received from the dealership was dishonest, unnecessary, and very unprofessional and unethical; I would be selling myself short if I were to stand for such behavior
Final Business Response /* (4000, 9, 2015/09/03) */
We have agreed to correct the bumper situation with Ms*** but we will not agree to correcting the problem and a full refundMs*** must remember that it was she who insisted on *** and only *** working on the vehicle.Being a second year apprentice he would not normally have been assigned a job like this but Ms.*** was insistant.This left us with minimum control of the quality of the workmanshipMs*** can have either a full refund or she can have her new bumper installedThis is our final offer