American Pos

We have demonstrated our resolve to correct the problem, by bringing the issue to [redacted] the manufacturer and being on-site to restore the operation of the system when it went downDuring this time we offered to upgrade to another systemThat offered was turned downThe source of the problem has since been identified by [redacted] and we have offered to install the upgrade, but the offer has been refused.The customer returned the system to us on 5/19/That gave us the opportunity to pull back all sales reports from opening dayI can prove that as of 5/3/2016, sales reports had been taken for the past days for a total of $18,I can prove that sales reports were taken after 5/6/2016, the last time I was on-site for the purpose of installing a [redacted] upgrade that would have ultimately resolved the issueUnfortunately the customer would not allow me the opportunity.I have also a Chargeback Prenotification from the credit card company and my reply supporting our positionAs of this date they have NOT proceeded with a chargebackIn closing, our company has been in business thirty six years and our knowledge has never had an issue with a customer that was not resolved.Sincere;y,Milton M [redacted]

We have demonstrated our resolve to correct the problem, by bringing the issue to [redacted] the manufacturer and being on-site to restore the operation of the system when it went downDuring this time we offered to upgrade to another systemThat offered was turned downThe source of the problem has since been identified by [redacted] and we have offered to install the upgrade, but the offer has been refused.The customer returned the system to us on 5/19/That gave us the opportunity to pull back all sales reports from opening dayI can prove that as of 5/3/2016, sales reports had been taken for the past days for a total of $18,I can prove that sales reports were taken after 5/6/2016, the last time I was on-site for the purpose of installing a [redacted] upgrade that would have ultimately resolved the issueUnfortunately the customer would not allow me the opportunityI have also a Chargeback Prenotification from the credit card company and my reply supporting our positionAs of this date they have NOT proceeded with a chargebackIn closing, our company has been in business thirty six years and our knowledge has never had an issue with a customer that was not resolvedSincere;y, Milton M [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I turned down the so called upgrade because Milton would not guarantee it would fix all the issuesHis exact response was "we'll see and hopefully it does." That does not solve my problems and how am I to trust some one that sold me a system that worked when it wanted to and not when it wanted to? Milton is correct in saying that the system was completely inoperable for days, what he failed to mention was that the system would also go down for hours on end on days and would make it inoperable for some times half the daySo yes, the system was inoperable for a complete days and you can also add that the system was inoperable at least 7-half daysDoes that make sense for a system that worked? It was down for a complete days throughout the days in operation and it was down 7-days for half the days as wellThe same applied warranty applies to American POS's system as it would for any major electronic item boughtIf I bought a TV from [redacted] and for days, it did not work complete days and another 7-days it only worked half the day, then that item would be deemed defective and I would be entitled to an exchange or refundThere is not any difference with American POS as their system was unreliable and inoperable when it needed to be working correctlyIt a consumer expected to believe that a system that works only half the time is still believed to be in "good order"? Milton from American POS himself has stated that the system didn't work properly and that this was not the ideal situation for a consumer and when I opted for a refund, I am not allowed to have it back because it's easier for him to "update" the system instead? I don't think soI as the consumer returned everything to Milton and want my refund as his business practices are illegal and unjustIf a resolution is not met with a full refund, I already have my lawyer ready for a civil suit towards Miton personally as well as American POS Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I turned down the so called upgrade because Milton would not guarantee it would fix all the issuesHis exact response was "we'll see and hopefully it does." That does not solve my problems and how am I to trust some one that sold me a system that worked when it wanted to and not when it wanted to? Milton is correct in saying that the system was completely inoperable for days, what he failed to mention was that the system would also go down for hours on end on days and would make it inoperable for some times half the daySo yes, the system was inoperable for a complete days and you can also add that the system was inoperable at least 7-half daysDoes that make sense for a system that worked? It was down for a complete days throughout the days in operation and it was down 7-days for half the days as wellThe same applied warranty applies to American POS's system as it would for any major electronic item boughtIf I bought a TV from [redacted] and for days, it did not work complete days and another 7-days it only worked half the day, then that item would be deemed defective and I would be entitled to an exchange or refundThere is not any difference with American POS as their system was unreliable and inoperable when it needed to be working correctlyIt a consumer expected to believe that a system that works only half the time is still believed to be in "good order"? Milton from American POS himself has stated that the system didn't work properly and that this was not the ideal situation for a consumer and when I opted for a refund, I am not allowed to have it back because it's easier for him to "update" the system instead? I don't think soI as the consumer returned everything to Milton and want my refund as his business practices are illegal and unjustIf a resolution is not met with a full refund, I already have my lawyer ready for a civil suit towards Miton personally as well as American POS Regards, [redacted] ***

I do not have a dispute that American POS Systems had an unfortunate problem with the *** V-Rsystem that we installed on 4/15/We were encouraged by *** to allow them to install the latest version of their application softwareThis is a request, the same as Apple or Microsoft up dating to your device or computer, the latest version of their operating systemUnfortunately in this instance and unbeknown to *** this latest version would occasionally bump the program out to the *** Desk topIt took *** and their engineers four weeks to discover the cause and fix the problemDuring this time, with respect to Mr***'s statement that the system never worked is not trueI have in my possession sales reports from 4/20/to 5/15/During this time the system was used days and inoperable for daysI admit not perfectI personally was onsite those days to download updates from *** in their attempt to fix the problemAs mentioned previously, they did find the root of the problemI was onsite on 5/6/to download the solution at no charge, but Mr*** would not allow me the opportunityMr*** did though continue to use the system from 5/6/to 5/16/During that period the system encountered problems on 5/9/& 5/11/Prior to Mr*** returning to American POS on 5/19/16, I sent Mr*** a proposal to replace the *** with a different system from usIn the attached proposal #*** dated 5/9/16, I offered a complete refund on the *** hardware and offered to program and train him of a new system at no chargeThat offer was also turned downIn closing I agree it was not a situation you want a customer to have to go throughBoth *** and I were responsive each time the system failed*** finally resolved the issue, but I was not given the opportunity to install itSincerely,
Milton M***
President

I do not have a dispute that American POS Systems had an unfortunate problem with the [redacted] V-R100 system that we installed on 4/15/16. We were encouraged by [redacted] to allow them to install the latest version of their application software. This is a normal request, the same as Apple or Microsoft up dating to your device or computer, the latest version of their operating system. Unfortunately in this instance and unbeknown to [redacted] this latest version would occasionally bump the program out to the [redacted] Desk top. It took [redacted] and their engineers four weeks to discover the cause and fix the problem.During this time, with respect to Mr. [redacted]'s statement that the system never worked is not true. I have in my possession sales reports from 4/20/16 to 5/15/16. During this time the system was used 21 days and inoperable for 5 days. I admit not perfect. I personally was onsite those days to download updates from [redacted] in their attempt to fix the problem. As mentioned previously, they did find the root of the problem. I was onsite on 5/6/16 to download the solution at no charge, but Mr. [redacted] would not allow me the opportunity. Mr. [redacted] did though continue to use the system from 5/6/16 to 5/16/16. During that period the system encountered problems on 5/9/16 & 5/11/16.Prior to Mr. [redacted] returning to American POS on 5/19/16, I sent Mr. [redacted] a proposal to replace the [redacted] with a different system from us. In the attached proposal #[redacted] dated 5/9/16, I offered a complete refund on the [redacted] hardware and offered to program and train him of a new system at no charge. That offer was also turned down.In closing I agree it was not a situation you want a customer to have to go through. Both [redacted] and I were responsive each time the system failed. [redacted] finally resolved the issue, but I was not given the opportunity to install it.Sincerely,Milton M[redacted]President

We have demonstrated our resolve to correct the problem, by bringing the issue to [redacted] the manufacturer and being on-site to restore the operation of the system when it went down. During this time we offered to upgrade to another system. That offered was turned down. The source of the problem...

has since been identified by [redacted] and we have offered to install the upgrade, but the offer has been refused.The customer returned the system to us on 5/19/2016. That gave us the opportunity to pull back all sales reports from opening day. I can prove that as of 5/3/2016, sales reports had been taken for the past 19 days for a total of $18,000.00. I can prove that sales reports were taken after 5/6/2016, the last time I was on-site for the purpose of installing a [redacted] upgrade that would have ultimately resolved the issue. Unfortunately the customer would not allow me the opportunity.
I have also a Chargeback Prenotification from the credit card company and my reply supporting our position. As of this date they have NOT proceeded with a chargeback. In closing, our company has been in business thirty six years and our knowledge has never had an issue with a customer that was not resolved.
Sincere;y,
Milton M[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I turned down the so called upgrade because Milton would not guarantee it would fix all the issues. His exact response was "we'll see and hopefully it does." That does not solve my problems and how am I to trust some one that sold me a system that worked when it wanted to and not when it wanted to? Milton is correct in saying that the system was completely inoperable for 5 days, what he failed to mention was that the system would also go down for hours on end on days and would make it inoperable for some times half the day. So yes, the system was inoperable for a complete 5 days and you can also add that the system was inoperable at least 7-9 half days. Does that make sense for a system that worked? It was down for a complete 5 days throughout the 21 days in operation and it was down 7-9 days for half the days as well. The same applied warranty applies to American POS's system as it would for any major electronic item bought. If I bought a TV from [redacted] and for 21 days, it did not work 5 complete days and another 7-9 days it only worked half the day, then that item would be deemed defective and I would be entitled to an exchange or refund. There is not any difference with American POS as their system was unreliable and inoperable when it needed to be working correctly. It a consumer expected to believe that a system that works only half the time is still believed to be in "good order"? Milton from American POS himself has stated that the system didn't work properly and that this was not the ideal situation for a consumer and when I opted for a refund, I am not allowed to have it back because it's easier for him to "update" the system instead? I don't think so. I as the consumer returned everything to Milton and want my refund as his business practices are illegal and unjust. If a resolution is not met with a full refund, I already have my lawyer ready for a civil suit towards Miton personally as well as American POS. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I turned down the so called upgrade because Milton would not guarantee it would fix all the issues. His exact response was "we'll see and hopefully it does." That does not solve my problems and how am I to trust some one that sold me a system that worked when it wanted to and not when it wanted to? Milton is correct in saying that the system was completely inoperable for 5 days, what he failed to mention was that the system would also go down for hours on end on days and would make it inoperable for some times half the day. So yes, the system was inoperable for a complete 5 days and you can also add that the system was inoperable at least 7-9 half days. Does that make sense for a system that worked? It was down for a complete 5 days throughout the 21 days in operation and it was down 7-9 days for half the days as well. The same applied warranty applies to American POS's system as it would for any major electronic item bought. If I bought a TV from [redacted] and for 21 days, it did not work 5 complete days and another 7-9 days it only worked half the day, then that item would be deemed defective and I would be entitled to an exchange or refund. There is not any difference with American POS as their system was unreliable and inoperable when it needed to be working correctly. It a consumer expected to believe that a system that works only half the time is still believed to be in "good order"? Milton from American POS himself has stated that the system didn't work properly and that this was not the ideal situation for a consumer and when I opted for a refund, I am not allowed to have it back because it's easier for him to "update" the system instead? I don't think so. I as the consumer returned everything to Milton and want my refund as his business practices are illegal and unjust. If a resolution is not met with a full refund, I already have my lawyer ready for a civil suit towards Miton personally as well as American POS. 
Regards,
[redacted]

We have demonstrated our resolve to correct the problem, by bringing the issue to [redacted] the manufacturer and being on-site to restore the operation of the system when it went down. During this time we offered to upgrade to another system. That offered was turned down. The source of the problem has...

since been identified by [redacted] and we have offered to install the upgrade, but the offer has been refused.The customer returned the system to us on 5/19/2016. That gave us the opportunity to pull back all sales reports from opening day. I can prove that as of 5/3/2016, sales reports had been taken for the past 19 days for a total of $18,000.00. I can prove that sales reports were taken after 5/6/2016, the last time I was on-site for the purpose of installing a [redacted] upgrade that would have ultimately resolved the issue. Unfortunately the customer would not allow me the opportunity.I have also a Chargeback Prenotification from the credit card company and my reply supporting our position. As of this date they have NOT proceeded with a chargeback. In closing, our company has been in business thirty six years and our knowledge has never had an issue with a customer that was not resolved.Sincere;y,Milton M[redacted]