American Power Conversion

Mr. [redacted], Thank you for contacting APC by Schneider Electric, through the Revdex.com, to express your concern. I have instructed our claims department to reach out in order to start the claims rebuttal process.  You should see a communication from them in the next 24 hours.If you...

need anything in the meantime, please feel free to reach out to me directly. Thank you, [redacted]Director - Customer Care[redacted]

Revdex.com, A claim release was sent to this customer back in October with no response.  Mr. [redacted] contacted our claims department yesterday and we immediately sent over a new release form.  It was immediately sent back signed.  This case is now closed. Thanks, [redacted]

Mr. [redacted],   I apologize for this incident and thank you for bringing it to our attention.  We found there was a technical issue with our email system that caused delayed or no response from us.  We escalated that issue internally and it has since been corrected. I believe you...

have also been contacted by [redacted] and your settlement has been discussed.  I again apologize for this situation and I hope it is now completely resolved. Best regards, [redacted] .