Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Contact Name and Title: [redacted] Contact Phone: XXX XXX XXXX DEAR MRS [redacted] IN REGARDS TO CASE #XXXXXXXX AMERICAN PREMIER is ready and willing and able to complete this projectAmerican Premier completed the roof because the weather was starting to get cold The additional work does need to be completed The company has sent Mrs [redacted] a letter stating that the work will commence once the snow is gone and the temperature rises for applicable working conditionsAmerican Premier will complete the work to customer satisfactionDue to current weather conditions we ask that she be a little more patient until it is condusive to do exterior workThank You for your time and cooperation in resolving this matterAs stated per our letter sent to Mrs [redacted] the company will contact her in March to schedule the remaining portion of her projectThere is still a balance on this project so it is in our best interest also to complete this project in order to be paid in fullSorry for any inconvenience
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ A contract was written and agreed upon between [redacted] and American Premier RestorationThe First Installment was issued on 3-31-from the insurance companyThe Company received the first installment appxweek after it was issued by the insurance companyThe company then proceeded to apply for a permit and was issued a permit on 04-17-by the village of Chicago Heights IlThe company has tried to start this project with no success in the last three months because of the homeowner's lack of cooperationThe company has had the permit for appxmonths in handPlenty of jobs have been started and completed that were signed after Mr [redacted] 's project due to there cooperation to schedule there projectThe company has made several attempts to contact Mr [redacted] to explain that we are ready,willing, and able to start his project immediately but he along with his daughter claim that they want to go in a different direction with another company and just hang up the phoneMr [redacted] had interior damage already had existing interior damages approved by the insurance companyThe company cannot do his project if he is unwilling and changed his mind after everything has been done per our contract and are willing to start the job immediatelyThe company also has a copy of the check with the date it was issued along with the permit and the date it was issuedWe would like to continue with the project and start it immediately with his cooperation and continue with amicable relationsIf Mr [redacted] does not cooperate we will continue to hand this file to our attorney for resolution to this matterA final Notice has been sent to him by Preferred Mail stipulating that we would start the job and complete his project with his cooperation, if he refuses then We will be forced to hand this to our attorney for resolution to this matterAny Other damages Incurred according to the customer is due to lack of cooperation, Our files prove with the dates the date of the issuance of the check and the date the permit was pulled sincerely, American Premier Mgmt
Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Contact Name and Title: [redacted] Contact Phone: XXX XXX XXXX DEAR MRS [redacted] IN REGARDS TO CASE #XXXXXXXX AMERICAN PREMIER is ready and willing and able to complete this projectAmerican Premier completed the roof because the weather was starting to get cold The additional work does need to be completed The company has sent Mrs [redacted] a letter stating that the work will commence once the snow is gone and the temperature rises for applicable working conditionsAmerican Premier will complete the work to customer satisfactionDue to current weather conditions we ask that she be a little more patient until it is condusive to do exterior workThank You for your time and cooperation in resolving this matterAs stated per our letter sent to Mrs [redacted] the company will contact her in March to schedule the remaining portion of her projectThere is still a balance on this project so it is in our best interest also to complete this project in order to be paid in fullSorry for any inconvenience
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ A contract was written and agreed upon between [redacted] and American Premier RestorationThe First Installment was issued on 3-31-from the insurance companyThe Company received the first installment appxweek after it was issued by the insurance companyThe company then proceeded to apply for a permit and was issued a permit on 04-17-by the village of Chicago Heights IlThe company has tried to start this project with no success in the last three months because of the homeowner's lack of cooperationThe company has had the permit for appxmonths in handPlenty of jobs have been started and completed that were signed after Mr [redacted] 's project due to there cooperation to schedule there projectThe company has made several attempts to contact Mr [redacted] to explain that we are ready,willing, and able to start his project immediately but he along with his daughter claim that they want to go in a different direction with another company and just hang up the phoneMr [redacted] had interior damage already had existing interior damages approved by the insurance companyThe company cannot do his project if he is unwilling and changed his mind after everything has been done per our contract and are willing to start the job immediatelyThe company also has a copy of the check with the date it was issued along with the permit and the date it was issuedWe would like to continue with the project and start it immediately with his cooperation and continue with amicable relationsIf Mr [redacted] does not cooperate we will continue to hand this file to our attorney for resolution to this matterA final Notice has been sent to him by Preferred Mail stipulating that we would start the job and complete his project with his cooperation, if he refuses then We will be forced to hand this to our attorney for resolution to this matterAny Other damages Incurred according to the customer is due to lack of cooperation, Our files prove with the dates the date of the issuance of the check and the date the permit was pulled sincerely, American Premier Mgmt