American Press

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] No documentation was attached Will respond when received/reviewedThe additional damage was found after items were set into house

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I was not aware I needed to do anything further when I accepted your offer on September 14, via the Revdex.com websiteI assumed your company got my response of acceptance to close this matter out Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The amount they say resolves the broken TV is ***This would not purchase a tvWe paid for the storage to be wrapped boxed and moved to our home the men moving the items put items in a vehicle that I did not authorizeThey also moved the unit ramed in the moving truck so full that they had things on top of other items and dented and scratched furniture I was told from an employee to not fill out any paperwork given and I did fill out the paperwork but did not complete itAnd thus was then told it was misinformation Regards, [redacted] ***

Mr [redacted] I am sorry we have had so many issues with your moveWe failed to do our jobs properly and get the appropriate paperwork signedIf we had we would be charging you the appropriate amount for services rendered and you would have your belongingsWe have had an internal discussion and we will not let this happen againBecause of this error you got 5800# with packing moved at a 4000# move only priceThe price for your move should have been $4308.66, you paid $Again because we do not have the proper paperwork there is no recourse for us on this loss; and since the paperwork was not signed we have no obligation to deliver your overflow.So we have an overflow in our warehouseAgain since we have no paperwork (read contract) we will not move the overflowWe are offering you three solutions:have another mover come to our dock and they can get your itemsWe will not charge anything to you for this realizing we are losing revenue on pick up and storage feesWe will move the items back to your townhouseAgain we will charge you nothing to do thisWe will again absorb the loss of our pick up and redelivery chargesWe haul the items to youIn order to do this we will need a signed contract before we move anything and we will need to be paid in full before we startYour cost for this is $By doing this we will still be losing $on your move, but to make this happen we are willing to take this loss.I will be sure we have the proper systems in place so we do not allow a move to occur without a signed contractThis is the second time this has happened in yearsIt will not happen againWe have lost $so far on your move (the difference between 4000# we estimated on the phone at the 5800# we actually moved.) My preference is to do no additional business with you and have you get another mover to handle the rest of your belongingsAll communication from and to me must be in writing as I find another method to be too open misinterpretationAgain, I apologize that we did not properly execute this contract, but this is where we arePlease inform us as to your wishes and we will handle it as quickly as we can.Dave T***

Our office advised the customer that a claim form needed to be completed and returned within days and that it can take up to days for the claim to be processed In addition, when the claim form was sent to the customer via email, it was also stated that the process can take at least days This customer was sent the claim form on December 22, The customer returned the claim form the same day, however, it was not completed The customer was advised on December 22, to complete the form with all information, sign and return to our office On December 27, 2016, the customer was sent an email advising that we received on a picture of the signed portion of the claim form The customer was also advised we would need the entire form with the damage information before we could begin processing the claim We received the completed claim form on December 27, and the customer was advised again to allow up to days for processing.On January 23, the customer received a settlement email, per the terms and conditions of the signed contract My Guys Moving & Storage has made every attempt to settle this matter according the terms and conditions on the contract Please see attached documentation.Best Regards, Stephanie K***