Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The issue that I have is that I had two different people, [redacted] and [redacted] ***, tell me, in very clear terms, since I asked multiple times, that I would not be financially responsible for the old vehicle for any reason at any timeAfter I was informed of the cost, [redacted] told me I should never have received the bill and he would initiate the paperwork to cancel the billI was never offered a time to go over the vehicle with a representative to look at possible wear and tearI was told that someone would look at the vehicle, but not to worry because "they would take care of it"When I asked the manager to discuss this with his employees, he refusedYes, they have documentation, but they lied to me to get me to sign itIt was late at night, they wanted me out the door, and I feel they got what they wanted in a very dishonest and illegal way Regards, [redacted]
Mark Sweeney Buick GMC didn't make any paint/body repair to the vehicle in questionIt is not uncommon for GM to repair minor damage that is done during transit & they don't notify us if they do soThis vehicle was purchased back in February 2017, we cannot be responsible for any damages during the customers possession
4/26/2017In response to the complaint filed with [redacted] 1) The customer signed a Buyers Guide acknowledging that the vehicle was "AS IS NO WARRANTY"2)The customer also signed a Due Bill acknowledging that nothing was due by the dealer after the sale as far as good will service, and the Due Bill also stated the vehicle was AS IS NO WARRANTY.Mark Sweeney Buick GMC feels that it was made clear to the customer that the vehicle was AS is and did not have a warranty of any kind, aside from any oral statements that might have been made at the time of Sale.However, customer satisfaction is a priority for our dealershipTherefore, we will still try to do whatever is reasonable to resolve any hard feelings that a customer may have after the sale.In the "Desired Settlement" portion of the letter the customer has asked if the dealership will assist the customer in obtaining a reasonable warrantyMark Sweeney Buick GMC is willing to provide the customer a month 6,mile powertrain Warranty at No Cost to the customerIf the customer would like a longer or more extensive warranty than a powertrain Warranty, Mark Sweeney Buick GMC will pay $towards the cost of another warranty of the customers choosingWe feel this is reasonable and should meet the expectations of the desired settlement asked by the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]the issue that I have is that I had two different people tell me, in very clear terms, since I asked multiple times, that I would not be financially responsible for the old vehicle for any reason at any timeI was never offered a time to go over the vehicle with a representative to look at possible wear and tearI was told that someone would look at the vehicle, but not to worry because "they would take care of it"When I asked the manager to discuss this with his employees, he refusedYes, they have documentation, but they lied to me to get me to sign itIt was late at night, they wanted me out the door, and I feel they got what they wanted in a very dishonest and illegal way Regards, [redacted]
Customer satisfaction is a priority at Mark Sweeney Buick GMC Therefore, we are willing to reimburse the customer the $that the customer feels is owed Any future repairs to the vehicle are to be paid in full by the customerWe will mail a check to the customer with the address we have on file
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I will accept their offer I will be submitting a seperate complaint for other issues
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Please refer to original letterThe salesmen, when I first called regarding he matter, said he agrees and would take care of itWhether it be their policy or not, I was told one thing, and when that thing did not match what they wanted, they simply ignored me and would not answer my calls or emails.
Regards,
*** ***
The dealership agreed to pay Ms***'s remaining payments on her old lease. Those payments were made upon completion of the transaction.Ms*** signed docuemtiation at the time of delivery which clearly states that her vehicle would be inspected by a third party and that the third party would advise her of any amounts owed based on the results of the inspection. There is no documentation that indicates that Mark Sweeney Buick GMC would be responsible for any excess wear and tear on her vehicle
Customer stated his "other" issues mentioned in this last response were no longer issues he was going to pursue He said there were things that he found but was going to drop it He said he's taken care of them He said we can consider this complaint resolved
4/26/2017In response to the complaint filed with [redacted] 1) The customer signed a Buyers Guide acknowledging that the vehicle was "AS IS NO WARRANTY"2)The customer also signed a Due Bill acknowledging that nothing was due by the dealer after the sale as far as good will service, and the Due Bill...
also stated the vehicle was AS IS NO WARRANTY.Mark Sweeney Buick GMC feels that it was made clear to the customer that the vehicle was AS is and did not have a warranty of any kind, aside from any oral statements that might have been made at the time of Sale.However, customer satisfaction is a priority for our dealership. Therefore, we will still try to do whatever is reasonable to resolve any hard feelings that a customer may have after the sale.In the "Desired Settlement" portion of the letter the customer has asked if the dealership will assist the customer in obtaining a reasonable warranty. Mark Sweeney Buick GMC is willing to provide the customer a 6 month 6,000 mile powertrain Warranty at No Cost to the customer. If the customer would like a longer or more extensive warranty than a powertrain Warranty, Mark Sweeney Buick GMC will pay $500 towards the cost of another warranty of the customers choosing. We feel this is reasonable and should meet the expectations of the desired settlement asked by the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Customer satisfaction is a priority at Mark Sweeney Buick GMC. Therefore, we are willing to reimburse the customer the $380.00 that the customer feels is owed. Any future repairs to the vehicle are to be paid in full by the customer. We will mail a check to the customer with the...
Mark Sweeney Buick GMC didn't make any paint/body repair to the vehicle in question. It is not uncommon for GM to repair minor damage that is done during transit & they don't notify us if they do so. This vehicle was purchased back in February 2017, we cannot be responsible for any damages...
I discussed the situation with those who were involved with Ms. [redacted]'s purchase and I believe that there was a misunderstanding regarding who would be responsible for what lease end charges.We agreed to cover any remaining payments on her vehicle, which we did.AS for any charges that may have...
been assessed due to the condition of the vehicle, those would have been Ms. [redacted]'s responsibility.[redacted] General Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The issue that I have is that I had two different people, [redacted] and [redacted], tell me, in very clear terms, since I asked multiple times, that I would not be financially responsible for the old vehicle for any reason at any time. After I was informed of the cost, [redacted] told me I should never have received the bill and he would initiate the paperwork to cancel the bill. I was never offered a time to go over the vehicle with a representative to look at possible wear and tear. I was told that someone would look at the vehicle, but not to worry because "they would take care of it". When I asked the manager to discuss this with his employees, he refused. Yes, they have documentation, but they lied to me to get me to sign it. It was late at night, they wanted me out the door, and I feel they got what they wanted in a very dishonest and illegal way.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the issue that I have is that I had two different people tell me, in very clear terms, since I asked multiple times, that I would not be financially responsible for the old vehicle for any reason at any time. I was never offered a time to go over the vehicle with a representative to look at possible wear and tear. I was told that someone would look at the vehicle, but not to worry because "they would take care of it". When I asked the manager to discuss this with his employees, he refused. Yes, they have documentation, but they lied to me to get me to sign it. It was late at night, they wanted me out the door, and I feel they got what they wanted in a very dishonest and illegal way.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The issue that I have is that I had two different people, [redacted] and [redacted] ***, tell me, in very clear terms, since I asked multiple times, that I would not be financially responsible for the old vehicle for any reason at any timeAfter I was informed of the cost, [redacted] told me I should never have received the bill and he would initiate the paperwork to cancel the billI was never offered a time to go over the vehicle with a representative to look at possible wear and tearI was told that someone would look at the vehicle, but not to worry because "they would take care of it"When I asked the manager to discuss this with his employees, he refusedYes, they have documentation, but they lied to me to get me to sign itIt was late at night, they wanted me out the door, and I feel they got what they wanted in a very dishonest and illegal way Regards, [redacted]
Mark Sweeney Buick GMC didn't make any paint/body repair to the vehicle in questionIt is not uncommon for GM to repair minor damage that is done during transit & they don't notify us if they do soThis vehicle was purchased back in February 2017, we cannot be responsible for any damages during the customers possession
4/26/2017In response to the complaint filed with [redacted] 1) The customer signed a Buyers Guide acknowledging that the vehicle was "AS IS NO WARRANTY"2)The customer also signed a Due Bill acknowledging that nothing was due by the dealer after the sale as far as good will service, and the Due Bill also stated the vehicle was AS IS NO WARRANTY.Mark Sweeney Buick GMC feels that it was made clear to the customer that the vehicle was AS is and did not have a warranty of any kind, aside from any oral statements that might have been made at the time of Sale.However, customer satisfaction is a priority for our dealershipTherefore, we will still try to do whatever is reasonable to resolve any hard feelings that a customer may have after the sale.In the "Desired Settlement" portion of the letter the customer has asked if the dealership will assist the customer in obtaining a reasonable warrantyMark Sweeney Buick GMC is willing to provide the customer a month 6,mile powertrain Warranty at No Cost to the customerIf the customer would like a longer or more extensive warranty than a powertrain Warranty, Mark Sweeney Buick GMC will pay $towards the cost of another warranty of the customers choosingWe feel this is reasonable and should meet the expectations of the desired settlement asked by the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]the issue that I have is that I had two different people tell me, in very clear terms, since I asked multiple times, that I would not be financially responsible for the old vehicle for any reason at any timeI was never offered a time to go over the vehicle with a representative to look at possible wear and tearI was told that someone would look at the vehicle, but not to worry because "they would take care of it"When I asked the manager to discuss this with his employees, he refusedYes, they have documentation, but they lied to me to get me to sign itIt was late at night, they wanted me out the door, and I feel they got what they wanted in a very dishonest and illegal way Regards, [redacted]
[redacted] ***I will accept their offer.I will be submitting a seperate complaint for other issues
Customer satisfaction is a priority at Mark Sweeney Buick GMC Therefore, we are willing to reimburse the customer the $that the customer feels is owed Any future repairs to the vehicle are to be paid in full by the customerWe will mail a check to the customer with the address we have on file
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I will accept their offer I will be submitting a seperate complaint for other issues
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Please refer to original letterThe salesmen, when I first called regarding he matter, said he agrees and would take care of itWhether it be their policy or not, I was told one thing, and when that thing did not match what they wanted, they simply ignored me and would not answer my calls or emails.
Regards,
*** ***
The dealership agreed to pay Ms***'s remaining payments on her old lease. Those payments were made upon completion of the transaction.Ms*** signed docuemtiation at the time of delivery which clearly states that her vehicle would be inspected by a third party and that the third party would advise her of any amounts owed based on the results of the inspection. There is no documentation that indicates that Mark Sweeney Buick GMC would be responsible for any excess wear and tear on her vehicle
Customer stated his "other" issues mentioned in this last response were no longer issues he was going to pursue He said there were things that he found but was going to drop it He said he's taken care of them He said we can consider this complaint resolved
4/26/2017In response to the complaint filed with [redacted] 1) The customer signed a Buyers Guide acknowledging that the vehicle was "AS IS NO WARRANTY"2)The customer also signed a Due Bill acknowledging that nothing was due by the dealer after the sale as far as good will service, and the Due Bill...
also stated the vehicle was AS IS NO WARRANTY.Mark Sweeney Buick GMC feels that it was made clear to the customer that the vehicle was AS is and did not have a warranty of any kind, aside from any oral statements that might have been made at the time of Sale.However, customer satisfaction is a priority for our dealership. Therefore, we will still try to do whatever is reasonable to resolve any hard feelings that a customer may have after the sale.In the "Desired Settlement" portion of the letter the customer has asked if the dealership will assist the customer in obtaining a reasonable warranty. Mark Sweeney Buick GMC is willing to provide the customer a 6 month 6,000 mile powertrain Warranty at No Cost to the customer. If the customer would like a longer or more extensive warranty than a powertrain Warranty, Mark Sweeney Buick GMC will pay $500 towards the cost of another warranty of the customers choosing. We feel this is reasonable and should meet the expectations of the desired settlement asked by the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Customer satisfaction is a priority at Mark Sweeney Buick GMC. Therefore, we are willing to reimburse the customer the $380.00 that the customer feels is owed. Any future repairs to the vehicle are to be paid in full by the customer. We will mail a check to the customer with the...
address we have on file.
Mark Sweeney Buick GMC didn't make any paint/body repair to the vehicle in question. It is not uncommon for GM to repair minor damage that is done during transit & they don't notify us if they do so. This vehicle was purchased back in February 2017, we cannot be responsible for any damages...
during the customers possession.
[redacted]I will accept their offer.I will be submitting a seperate complaint for other issues.
I discussed the situation with those who were involved with Ms. [redacted]'s purchase and I believe that there was a misunderstanding regarding who would be responsible for what lease end charges.We agreed to cover any remaining payments on her vehicle, which we did.AS for any charges that may have...
been assessed due to the condition of the vehicle, those would have been Ms. [redacted]'s responsibility.[redacted] General Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The issue that I have is that I had two different people, [redacted] and [redacted], tell me, in very clear terms, since I asked multiple times, that I would not be financially responsible for the old vehicle for any reason at any time. After I was informed of the cost, [redacted] told me I should never have received the bill and he would initiate the paperwork to cancel the bill. I was never offered a time to go over the vehicle with a representative to look at possible wear and tear. I was told that someone would look at the vehicle, but not to worry because "they would take care of it". When I asked the manager to discuss this with his employees, he refused. Yes, they have documentation, but they lied to me to get me to sign it. It was late at night, they wanted me out the door, and I feel they got what they wanted in a very dishonest and illegal way.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the issue that I have is that I had two different people tell me, in very clear terms, since I asked multiple times, that I would not be financially responsible for the old vehicle for any reason at any time. I was never offered a time to go over the vehicle with a representative to look at possible wear and tear. I was told that someone would look at the vehicle, but not to worry because "they would take care of it". When I asked the manager to discuss this with his employees, he refused. Yes, they have documentation, but they lied to me to get me to sign it. It was late at night, they wanted me out the door, and I feel they got what they wanted in a very dishonest and illegal way.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]