American Producers Supply Co Inc

I have contacted the consumer and addressed all concerns of workmanshipUpon completion the consumer was asked to sign a certificate of completionHe declined at this time stating that he would like ot have a friend inspect the work prior to signing. Please extend my apology to the consumer
for the time it took to correct this matter and advise that we remain available to address any further concerns he may have.Sincerely, James TS***
*** ** *** AAPCO

Please extend my apology to Mrs*** for the delay in addressing her concernWe were scheduled to perform the service last week but were unable to do so due to the weatherWe had a crew at her home on May 16th, at which time the repairs were completed to her satisfaction If I can be of
any further service to Mrs*** she my contract me directly at *** Sincerely,James *S*V.Pof OperationsAAPCO, L.C

Revdex.com:
I have reviewed the response made by the AAPCO, LLC (MrJames S***) in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is no need to wait on the electrical inspection before addressing the remaining Fairfax County inspection discrepancies that were noted by Mr*** *** (Fairfax County Inspector's Office) on March 10th (see attached.) The electrical work completed on May 4th and upcoming electrical inspection relate to a simple installation of a GFCI outlet where the exposed wire protruded from the ledger boardAAPCO, LLC (MrS***) has had plenty of time to schedule the deck installer to come out and work the remaining inspection discrepanciesIt has been weeks since the last work was done on the landing and two months since the last failed Residential Footing Inspection on March 10th These delays are unsatisfactoryAll inspection discrepancies, removal of wood framing around the concrete landing, clean up of excess concrete and dirt piles around the landing and on the last two steps, post cap and fascia board discrepancies (see attachments and 3) needs to be addressed early next week (earliest during week of May)I'm attaching (3) items to this complaintThe first contains the last two failed residential footing inspections by Fairfax CountyI'm also attaching two other photos of discrepancies that need to be resolvedI identified the crooked post cap (attachment 2) as a discrepancy late I identified the fascia board (attachment 3) as a discrepancy on April 19th 2016. Thank you.Regards,Mr*** ***

Revdex.com:
I have reviewed the response made by the AAPCO, LLC (MrJames S***) in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is no need to wait on the electrical inspection before addressing the remaining Fairfax County inspection discrepancies that were noted by Mr*** *** (Fairfax County Inspector's Office) on March 10th (see attached.) The electrical work completed on May 4th and upcoming electrical inspection relate to a simple installation of a GFCI outlet where the exposed wire protruded from the ledger boardAAPCO, LLC (MrS***) has had plenty of time to schedule the deck installer to come out and work the remaining inspection discrepanciesIt has been weeks since the last work was done on the landing and two months since the last failed Residential Footing Inspection on March 10th These delays are unsatisfactoryAll inspection discrepancies, removal of wood framing around the concrete landing, clean up of excess concrete and dirt piles around the landing and on the last two steps, post cap and fascia board discrepancies (see attachments and 3) needs to be addressed early next week (earliest during week of May)I'm attaching (3) items to this complaintThe first contains the last two failed residential footing inspections by Fairfax CountyI'm also attaching two other photos of discrepancies that need to be resolvedI identified the crooked post cap (attachment 2) as a discrepancy late I identified the fascia board (attachment 3) as a discrepancy on April 19th 2016. Thank you.Regards,Mr*** ***

I communicated with Mr*** on Tuesday to advise that the electrical work would be done on WednesdayThe work was completed and we will be contacting the county building inspector to arrange for electrical inspectionI have informed the consumer of suchAfter the inspection I will contact consumer to advise of the date for our deck installer to return to the home for completion

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***On September 30th a contractor inspected our windows This was after the "new" windows were taken out and reinstalled We will call Aapco, but this is what they found:missing jam adjustment screw on top left side of guest room window all windows are not level with unclean caulking inside and outMaster Bedroom screen needs to be replace as it has a tear from being put in twiceAgain, this is so frustrating and disappointing due to the time taken away from work We are so sorry we went with this company and the continual "adjustments" to having them finished We were promised high quality product and work, which we feel we have not received neither. For the outside, there are nails missing along with nails put into the center of the seal which will lead to leakage.

It saddens me that Mrs*** felt compelled to file a complaint None of the dates listed in his complaint have any accuracyThe date of purchase was December 6, The problem could not have occurred on December 15, 2014, the windows installation did not start until December 17th and
completed on December 21st He states that he talked to our company on January 15, He then states that he has been calling since MarchI know that there are often times different points of view in complaints such as thisOur records indicate that we received not communication from Mr*** until September At that time he advised of a seal failure within one of his window unitsOur service department told him that due to his distance from our office that he could save a lot of travel time if could assist us by taking a photo of the identification sticker located on the window and forwarding it to usThis would provide all necessary information to order replacement partsHe agreed to do soA few weeks passed and he called back asking why we had not been to his homeWe reminded him that he was to have sent us the information, which he had notHe again agreed to send us a photoWe waited and again received no photoIn October he sent a late night profanity laced text message on the mobile device of our service writerHe wanted to know when we were going to fix his window Whereas we did not receive the photo, we sent a service tech to his home on November 3, to get the information from the stickerWe placed an order for the parts and, due to plant closings for the holidays, we received the parts on January 5, 2016. We reached out to Mr*** today and have scheduled a date for installation Sincerely,James ** ***V.Pof OperationsAAPCO

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***On September 30th a contractor inspected our windows This was after the "new" windows were taken out and reinstalled We will call Aapco, but this is what they found:missing jam adjustment screw on top left side of guest room window all windows are not level with unclean caulking inside and outMaster Bedroom screen needs to be replace as it has a tear from being put in twiceAgain, this is so frustrating and disappointing due to the time taken away from work We are so sorry we went with this company and the continual "adjustments" to having them finished We were promised high quality product and work, which we feel we have not received neither. For the outside, there are nails missing along with nails put into the center of the seal which will lead to leakage

I communicated with Mr*** on Tuesday to advise that the electrical work would be done on WednesdayThe work was completed and we will be contacting the county building inspector to arrange for electrical inspectionI have informed the consumer of suchAfter the inspection I will contact consumer to advise of the date for our deck installer to return to the home for completion

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I have not signed anythingAnd I don't accept the customer service or the way they let one of their contractors continue to work on my house while under the influence of alcohol after they became aware of the erratic behaviorThey did in no way offer a discount or try to make it right with me A job that was supposed to take a week took weeksWe paid $27,for siding and they were not willing to give us a worthy discount for what we endured for weeks with one of their contractors who became biligerent and almost violentThe guy was eventually fired for his actions on our job yet AAPCO did nothing to make it right with usI am not satisfied

Revdex.com spoke with the business regarding this complaintAt this time the job has been competed and the customer signed a statement of completion and will be contacting our office

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID
[redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have not signed anythingAnd I don't accept the customer service or the way they let one of their contractors continue to work on my house while under the influence of alcohol after they became aware of the erratic behaviorThey did in no way offer a discount or try to make it right with me A job that was supposed to take a week took weeksWe paid $27,for siding and they were not willing to give us a worthy discount for what we endured for weeks with one of their contractors who became biligerent and almost violentThe guy was eventually fired for his actions on our job yet AAPCO did nothing to make it right with usI am not satisfied

Please extend my apology to Mrs*** for the delay in addressing her concernWe were scheduled to perform the service last week but were unable to do so due to the weatherWe had a crew at her home on May 16th, at which time the repairs were completed to her satisfaction? If I can be of
any further service to Mrs*** she my contract me directly at ***? Sincerely,James *S*V.Pof OperationsAAPCO, L.C.?

[A default letter is provided here which indicates your acceptance of the business's offer.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

It saddens me that Mrs. [redacted] felt compelled to file a complaint.  None of the dates listed in his complaint have any accuracy. The date of purchase was December 6, 2014. The problem could not have occurred on December 15, 2014, the windows installation did not start until December 17th and...

completed on December 21st.  He states that he talked to our company on January 15, 2015. He then states that he has been calling since March. I know that there are often times different points of view in complaints such as this. Our records indicate that we received not communication from Mr. [redacted] until September 2015. At that time he advised of a seal failure within one of his window units. Our service department told him that due to his distance from our office that he could save a lot of travel time if could assist us by taking a photo of the identification sticker located on the window and forwarding it to us. This would provide all necessary information to order replacement parts. He agreed to do so. A few weeks passed and he called back asking why we had not been to his home. We reminded him that he was to have sent us the information, which he had not. He again agreed to send us a photo. We waited and again received no photo. In October 2015 he sent a late night profanity laced text message on the mobile device of our service writer. He wanted to know when we were going to fix his window. Whereas we did not receive the photo, we sent a service tech to his home on November 3, 2015 to get the information from the sticker. We placed an order for the parts and, due to plant closings for the holidays, we received the parts on January 5, 2016.  We reached out to Mr. [redacted] today and have scheduled a date for installation.            Sincerely,James [redacted]V.P. of OperationsAAPCO

I am aware of the facts regarding the complaint filed by Mr[redacted]I have been in contact with Mr[redacted] via email last week ? and we are working to resolve ? all outstanding issuesAlthough this project has taken far longer than acceptable there have been several factors beyond our
control contributing to the delayWe are in communication with the county building inspectors office and hope to have this mater resolved and behind us all very soonAt such time I will forward to your attention a signed certificate of completion.Best Regards,James TS[redacted]V.Pof OperationsAAPCO, L.C.?

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

I am aware of the facts regarding the complaint filed by Mr. [redacted]. I have been in contact with Mr. [redacted] via email last week  and we are working to resolve  all outstanding issues. Although this project has taken far longer than acceptable there have been several factors beyond our...

control contributing to the delay. We are in communication with the county building inspectors office and hope to have this mater resolved and behind us all very soon. At such time I will forward to your attention a signed certificate of completion.Best Regards,James T. S[redacted]V.P. of OperationsAAPCO, L.C.

I have contacted the consumer and addressed all concerns of workmanship. Upon completion the consumer was asked to sign a certificate of completion. He declined at this time stating that he would like ot have a friend inspect the work prior to signing. Please extend my apology to the consumer...

for the time it took to correct this matter and advise that we remain available to address any further concerns he may have.Sincerely, James T. S[redacted] AAPCO

Revdex.com spoke with the business regarding this complaint. At this time the job has been competed and the customer signed a statement of completion and will be contacting our office.