American Property Management

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. It could have been avoided completely if they had answered any of my 3 e-mails sent over the course of 4 months. Thank you for your assistance. Sincerely, [redacted]

This complaint was filed prior to Mr [redacted] vacating his apartment and before any charges were made to his Final AccountA pre-move out inspection was completed on July 13, to notify Mr [redacted] of any damages so that he may attempt to rectify before his final move outIt states at the bottom of the pre-move out inspection “NOT OF ACTUAL CHARGES” as well as on the hour notice that was posted on July 10, which states “pre-move out inspection – this inspection is to determine the potential costs that may be inquired to restore apartment to rentable condition” and “this is not your final inspection” The Assistant Community Director emailed Mr [redacted] on July 26, to schedule his final move out inspection and he emailed her back on July 26, disputing his “charges”The Assistant Community Director reminded him again that at this time he was not being charged for anything and that she would like to schedule a final move out appointment so that she can inspect his apartment with him present and go over any and all final charges at that time On July 29, Mr [redacted] completed a final move out inspection with the Assistant Community Director and signed and agreed to all move out charges without disputeThe charges listed by Mr [redacted] in his complaint are not the same as the actual charges to his final account which are as follows: Bathroom vinyl repair: $ Blind cleaning (per lease): $ Carpet cleaning (per lease): $ Drawer face replacement: $ Although the drip pans were in fact replaced, ½ hours of cleaning has been completed and painting in the unit is currently in progress none of this was charged back to Mr [redacted] and he will be receiving a total refund of $

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*** *** *** Hello, Please see our response below in regards to this matter: Please be advised that this is a Condominium Association. As
it is a Condominium Association, there are Rules and Regulations and procedures that have to be followed in order for things to be completed on the property. This particular issue was brought to the Board of Directors by *** *** property manager. The Board gave authorization to have this bush replaced by the Association’s landscaper at their June Board meeting. Historically landscaping inspections are conducted in May of every year and the purpose of the inspection is to create a scope of work (for landscaping improvements) for the given year. There is a budget that they must adhere to and work is allocated based on what is needed and how much money they have to spend in a given year/specific category. The work is then completed in the fall once approved by the Board of Directors. Therefore, this work Mrs*** has requested was allocated for this fall and will be taken care of prior to November 15, As in the past, we have advised the Revdex.com (Revdex.com) that the management company (APM) facilitates the decisions of the Board of Directors. We do not make the decisions without the Board’s authorizationUnfortunately, work orders may not be completed as quickly as owners would like, as certain things need Board approval (such as is the case with this owner’s request) We also wish to advise that *** *** is not the owner of American Property ManagementHe an employee of American Property Management, the agent for the Association, and he is the assigned property manager for *** Lake Condominium Association We have contacted Mrs*** to remind her of the procedures when plantings need to be replaced and let her know that her work was approved to be done this fall We appreciate your time. Thank you *** *** *** President American Property Management of Illinois, Inc*** ** *** *** *** *** *** Schaumburg, Illinois Phone: *** Fax: *** www.apmofil.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It could have been avoided completely if they had answered any of my 3 e-mails sent over the course of 4 months.  Thank you for your assistance.
Sincerely,
[redacted]

This is to respond to the Complaint #[redacted]
 
Our response was delayed due to I ([redacted], Owner of American Property Mgmt) have been on a leave of absence from the office since February 1st, 2017 for personal reasons.
I am responding to these alleged allegations of fraud, inflation of...

expense and outright improper handling of tenant’s security deposits. Which I will respond and prove everything [redacted] stated in this complaint is untrue. I will however respond without personal attacks as I see [redacted] has in his complaint towards me and my company.
A bit of history with [redacted] and American Property Mgmt. [redacted] is one of my oldest son’s old school classmates. Furthermore, American Property Management has done business with [redacted] father at Advanced Displays & Signs Eureka, CA, When [redacted] and [redacted] was applying for this rental that was being advertised for $950 Rent and $1200 Security Deposit. For this area, that is a reasonable rent and security deposit price.  Due to our history, I reduced the rents for [redacted] and his family to $900 Rent and $1200 Security Deposit. I informed the owner of this and he allowed me to make this decision.
Our policy is we do not rent sight unseen, there are no expectations. [redacted] and [redacted] saw the property for themselves and they submitted their rental application & required information to our office to be considered for this rental. In an email on Monday March 21st, 2016 @ 421pm [redacted] emailed me and shared that “I would like to let you know my family would love to begin renting the Hughes Avenue place”. Where should we begin?  At no time, did [redacted] or [redacted] comment how expensive the rent was for what they were applying for. They thanked me for reducing the price for them. Again, American Property Mgmt does not rent any rentals sight unseen.
American Property Management has been managing this unit among other rentals this owner owns since April 1st, 2008 and from day one this owner has never paid any utilities for any of his rentals. See attached craigslist’s add we have had. I have also shared with you a copy of the rental contract that [redacted] and [redacted] signed agreeing to these terms. I do remember that at the time when [redacted] and [redacted] came to our office on 04/01/2016 to review and sign the rental contract they commented on… I thought this rental the owner pays for all utilities? At that time, I shared with them both that this owner never pays for utilities but if that will not work for them they are not obligated to sign the rental agreement and they can deny accepting this rental. They both said to me that it is ok and we must have had it missed up with another rental we were looking at. I then showed them the advertisement to show them that this was never advertised as they commented. See Residential Month to Month Rental Agreement Page #2 #9 Utilities: Tenants agrees to pay for all utilities and services, and the following charges except: No Exceptions. 
In the advertisement it listed stove, refrigerator, dishwasher, and washer/dryer hook-ups inside. At the time of the move in all appliances worked just fine. On April 25th, 2016 [redacted] texted me….. Hey [redacted] my wife has been trying to get ahold of you about our dishwasher. It doesnt clean the dishes properly. It leaves an ample amount of soap on the dishes, doesnt drain, and if I remember corrrectly it doesnt stop when it reaches off it will run all night.. Is this sometrhing you can help with or are we on our own?
Our protocol per the owner is to call [redacted]; for all appliance repairs or installations. I called [redacted] at 1025am on 04/25/16 and reached [redacted]. I shared with him the concerns that were brought to me. I gave him [redacted] # for him to connect with her. Then, at 1028am on 04/25/16 I called [redacted] and I had to leave a message for her to know that [redacted] will be calling her to make arrangements with her to fix the dishwasher.
 
I followed up with another call on 04/27/2016 at 229pm I called [redacted] #672-9459…I called her to confirm that [redacted] directly texted [redacted] (the appliance tech person) and said to [redacted] that they ([redacted] & [redacted]) will purchase a new dishwasher and have installed. I needed to discuss with them that this is not acceptable per the rental contract. But I had to leave a message on her cell number. Then I called [redacted] at 230pm on 04/27/2016 and I had to leave a message for him to. In the message I stated: You are welcome to purchase a brand new dishwasher (your choice) BUT the owner is demanding that only [redacted] (his appliance guy) install the dishwasher. No Exceptions. Then when you move out the owner is willing to buy the dishwasher from you or you are welcome to take the dishwasher with you. Furthermore, per the rental contract Tenants are not allowed to do any alterations or improvements to any of the rentals. See Residential Month to Month Rental Agreement Page #3 #17. Alterations: Repairs: Unless otherwise specified by law or paragraph 29C, without landlord prior written consent (i) Tenant shall not make any repairs, alterations or improvements in or about the Premises including ….(ii) Landlord shall not be responsible for the costs of alterations or repairs made by Tenant (iii) Tenant shall not deduct from Rent the cost of any repairs, alterations or improvements; and (iv) any deductions made by Tenant shall be considered unpaid rents. 
 
I then called [redacted] on 04/29/2016 at 101pm and I had to leave a message for [redacted] to inform him to call [redacted] and to hand her the dishwasher insulation charges when he goes to the property to install the dishwasher. [redacted] called me back the same day and shared with me that he did not install the dishwasher, also that [redacted] & [redacted] purchased a used dishwasher. [redacted] and [redacted] went against the rental contract. At no time did American Property Mgmt tell [redacted] he had authorization from American Property Mgmt or the owner to install the dishwasher. [redacted] was informed that the owner demanding that only [redacted] (his appliance guy) install the dishwasher and upon their move out the owner is willing to buy the dishwasher from them or they are welcome to take the dishwasher with them. Nothing was said from [redacted]. But, what did happen is [redacted] damaged the countertop trim to install the dishwasher. He also damaged inside the cabinet by not installing the dishwasher correctly with the right parts to avoid water leaks. He caused serious damage to this property by deciding on his own to install the dishwasher against the rental contract he signed to agree to follow.
 
On June 3rd, 2016; I received a email from [redacted] at 343pm saying: [redacted],
[redacted] here. I wanted to make known to you an issue that begun this morning. It seems that our power to a certain circuit in the house has become inoperable. I checked and reset all of the breakers and it didn't resume operation. It is, unfortunately, the circuit that powers the refrigerator, stove, and dishwasher as well as a couple wall outlets above the counter. Please get someone on this very soon, without power to our refrigerator our food will not keep...
Thank You,
-[redacted]
 
On Jun 3, 2016 5:52 PM; I sent over a email to [redacted] w/[redacted]  saying: Hello [redacted], Job Request @ [redacted] # [redacted] Problem is: Tenants state that this problem begun this morning. It seems that their power to a certain circuit in the house has become inoperable. [redacted] checked and reset all of the breakers and it didn't resume operation. It is, unfortunately, the circuit that powers the refrigerator, stove, and dishwasher as well as a couple wall outlets above the counter are affected. Could you connect with [redacted] to address this issue. I know its Friday but I would like to see if you can address this issue before Monday. Please call my cell to confirm you can do this for me. Sincerely, [redacted].
I then texted [redacted] back on June 3rd, 2016 at 6pm and shared with him that I reached out to [redacted] w/[redacted] and once I knew more he would be updated.
On Saturday June 4th, 2016 @1211pm [redacted] emailed me back saying he spoke with [redacted] and [redacted] said to [redacted]:  He said he can hold out till Monday I told him I could come over to day but he and his wife wanted to head out, so it's set for Monday. Apparently it was not an emergency as [redacted] shared in the email I got on June 3rd, 2016 @ 552pm.
Later on Friday June 3rd, 2016 [redacted] texted me saying their heater is not working due to the electrical problem I advised her to have [redacted] w/[redacted] look at the electrical related to the heater. But it has been a bit hot to use heat, I did not think that was a extremely emergency but since you were going out you could see about the electrical related to that. But, since it was not an emergency for them as well ok to wait until Monday, which is what [redacted] w/[redacted] did.
On June 7th, 2016 I was informed that the rentals service panel needed to be replaced per [redacted] w/[redacted]. I asked [redacted] w/[redacted] is the rental safe and he said yes but they can not use their dryer for the time being. I even offered to place them in a hotel for the time frame and [redacted] informed me that it was ok, because they were going to be going out of town during this time so this would not affect them so much. I informed [redacted], I just wanted to make sure that him and his family were safe. [redacted] w/[redacted] reassured me as long as they do not use the dryer they will be able to use the other appliances and they are safe to stay at the rental. I informed the owner of this news, received the estimate cost from [redacted] w/[redacted] reached out to PG&E to process the application for authorization with PG&E to assist on this service panel replacement since that is the protocol when a property (rental or non rental) needs to have a new service panel installed. PG&E has to accept the application from who is doing the work in this case it was [redacted] w/[redacted] we got the authorization PG&E meet with [redacted] w/[redacted] and they were able to replace the old service panel and successfully install a new service panel to the rental. During this time APM stayed in communication with [redacted] & [redacted]. During this time [redacted] stated that they should not be held responsible for rents since this was taking a few days to fix this problem with electrical. I shared with him that things like this happen (In rentals and non rentals) and we jumped on getting this done as quick as we possibly can. The report was submitted to me after hours on Friday which our office is even closed, but I responded and addressed right then and there. Then, the electrician we use was willing to go to the property that night but [redacted] and [redacted] said Monday was acceptable for them. Then, on June 7th, 2016 we received word from PG&E our application to do this work was authorized. PG&E and [redacted] w/[redacted] were at the property on June 16th, 2016 that is less than 2 weeks from the date [redacted] informed me of this problem. When I spoke with PG&E & [redacted] w/[redacted] they shared with me that the normal time frame to do the application process with PG&E is around 2 weeks just for that. But, since [redacted] w/[redacted] deals with PG&E often enough when the PG&E saw it was a application from him they got to it quicker. This was done as quickly as possible and not ignored. During this time frame this rental was not inhabitable.
As to the water heater, back in June 2016 [redacted] texted me after hours about having issues with the water heater I informed [redacted] (who is the owners repair guy) the next morning of this and he was able to purchase all supplies the same day [redacted] was informed. Then [redacted] made arrangements with [redacted] and replaced the 30 gallon water heater the next day which took him all day to do because this water heater was a terrible one and a small area to work with per [redacted].
As you can see when an American Property Mgmt. tenant informs our office by texting, emailing or leaving a message the repair is always addressed in a quick fashion. We do our part and we expect our tenants to do the same. 
Per the Residential Month to Month Rental Agreement rent is always due on the 1st and all tenants have until the 3rd to pay rent without it being late on the 3rd. As to [redacted] paying his rent always between the 4th and the 7th of each month and he was not once charged a late fee.
Back on Friday July 15th, 2016 in a text from [redacted] informed me that there were some electrical issues again. I connected with DMC Construction to have them go as this since [redacted] w/[redacted] could not do this job he was out of town. DMC Construction made contact with the tenants and they agreed to have them come back on Monday July 18th, 2016 to investigate/ troubleshoot panel/outside. DMC Construction located in the kitchen a GFCI needing to be replaced. Which was done, American Property Mgmt. was informed on Friday July 15th and the repair was investigated / troubleshoots and located/fixed by July 18th, 2017 due to the tenants agreed to a Monday appointment.
 
In July 2016 [redacted] took it upon himself and not pay his full monthly rents. He only paid $750 of his $900 monthly rents which is $150 short of his obligation. He claims he was not paying the $150 because of the electrical issues that they had to deal with. I informed him that withholding rents was not agreed upon and his lack of communication will not be accepted. We did inform him that we understand that when repairs happen it can be frustrating. Due to that I did discuss with the owner and we both agreed to accept this less rents this month. But to make sure that [redacted] understands he must communicate with American Property Mgmt. and not just take it upon himself on what he is and is not going to be paying. 
In August 2016 [redacted] again withheld rents due to a repair that was brought to our attention. [redacted] claimed to me that this repair Back on Friday July 15th, 2016 that is needed has caused this rental to be a uninhabitable situation. It was a bad GFCI; which happens. The repair was done in a reasonable amount of time once the contractor had access to the inside of the unit to do the repair. See the about information provided.
In September 2016; I received this enclosed note with [redacted] September’s rents. I have also enclosed my response to [redacted] note.  
On December 3rd, 2016 American Property Mgmt. received [redacted] & [redacted] written notice. We followed that notice to move out with the Notice of Right to Inspect Prior to Termination of Tenancy & American Property Mgmt. courtesy follow-up to the Thirty-Day Notice to Vacate out of the rental at [redacted] Plus the American Property Mgmt. Cleaning Check List for vacating tenant’s packet. We shared with [redacted] and [redacted] in the courtesy letter that unfortunately, since you have caused damage to this property during your tenancy we encourage you to correct what you have damaged. We are speaking of the used dishwasher you improperly installed which caused serious damage to the countertops and plumbing issues under the kitchen sink. My advice is to contact [redacted] Have them come out and as the countertop and provide you with a bid for you to address this and pay them directly. If you don’t, then we will be calling them ourselves and unfortunately be using your security deposit to fix what you damaged.  Again, we advised to follow the courtesy American Property Mgmt. Cleaning Check List for vacating tenants for recommendations. The more you correct (as in tenant caused damages) before turning in your keys to APM the more security deposit you will receive back.
At no time did [redacted] or [redacted] request the Notice of Right to Inspect Prior to Termination of Tenancy (pre move out inspection) 2 weeks prior to them moving out even though it was around the holidays they had until December 20th to request an inspection, they chose not to.
 
[redacted] and [redacted] did submit a receipt of them hiring 1st Choice Carpet Care Cleaning for the carpets to be professionally cleaned. Unfortunately, due to the condition of the rental we received it was not acceptable. The cleaning was not completed, damages where not fixed. We have pictures of the condition the unit was in to stand by all the charges we charged [redacted] and [redacted].
At the time of when they gave notice to move all they had in their security deposit was $1184 due to the fact [redacted] failed to pay his full monthly rent in August. Then, when [redacted] placed in the $100 bill with his September rent along with that letter, I deposited that $100 bill into their security deposit leaving them a balance of $16 to equal $1200 back to the original rental contract security deposit. 
Nothing was stolen as [redacted] stated he was given a very detailed security deposit disposition including a detailed list of all tenant caused damage during their tenancy.
 
Whatever happened with another property management company has nothing to do with our company.
 
Repairs cost money. Materials cost money. Hiring someone to do what tenants have the right to take care of themselves before they submit their unit keys back to our office verses being charged out of the security deposit is on [redacted] & [redacted]. They both know that this unit was worse then when they received it. All the large holes (caused by a large object) in the 1st bedroom. The damage to the brand new 1st bathroom vanity. I can go on but review the security deposit disposition packet that was sent and see what they were charged. Using GM Grosch Maintenance was only to save [redacted] & [redacted] money verses hiring someone more expensive. [redacted] & [redacted] chose to paint the inside of this rental which was painted right before they moved in. They were charged based off the findings of the move out inspection. I took 404 pictures at the move out inspection. 
 
In closing sneaking in a cat and allowing the cat to pee and poo inside the 1st bedroom causing American Property Mgmt. pay out of pocket to replace the carpet pad and have the sub-flooring treated and sealed, then having A-1 Cleaning Company professionally clean that bedroom carpet and then enzyme the carpet trying to safe the carpet.
 
Thank you for blatantly disrespecting the Residential Rental Agreement.
 
[redacted],
Owner of American Property Mgmt.
Attempted to send three times with all attachments this time I will send with no attachments. Next response will be with attachments.