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American Pure Whey

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American Pure Whey Reviews (4)

Please find below detail information, I Have order American pure whey through web site ([redacted].But as of now I have not yet received any status of delivery also I have email many tines to [redacted] but no bone responded also tried toll free number but all efforts went in vain.Desired SettlementI'm from INDIA unable to trace out my order, please help me out in this matter.Awaiting your prompt response, your help will be highly obliged.[redacted]Ph # +[redacted].ORDER DETAILS:Receipt No: [redacted]100% Whey Protein MatrixItem #:[redacted]Prices: 20lbs/Chocolate

Found hair in product and I returned it. Company said they would refund money after receiving the product but fails to do so and doesn't call me back.I order 50lbs of whey protein matrix in [redacted]. I received 2 bags of 25lbs each. One of the bags was opened when I received it and the packaging was dusty on the outside. I proceeded with using the product because I didn't want to have to return it and wait for a new one to be sent again. However, in using the product, I also found hair in that same bag. I am very unhappy about the product. The other bag remains sealed. I emailed them for instructions to return the product. I got an email back with the following instructions:Hello [redacted]: Please return the package in its entirety toAPW[redacted] Please send the tracking number for this return. Upon receipt we will refund you the amount. Sorry for the inconvenience.thanks[redacted]----I sent the product back via [redacted] on Dec 12th and emailed the tracking number to them. I paid $54.74 for [redacted] service. On Dec 17th, I checked the status of the shipment and it says the shipment has arrived and been signed for. I waited and waited but I did not get a return back into my [redacted] card. I called them and left a message saying I am inquiring about a return but no one calls me back. I paid $259.99 for the two bags of protein so that is what I expect to be paid back. Transaction ID fir my payment: Unique Transaction ID #[redacted]Tracking number for the return: [redacted]Amount paid for product: $259.99Desired SettlementI want a full refund of $259.99 from the company due to contaminated product.

I purchased a 10lb bag of whey isolate protein. Protein powder was sub par. Per customer service, sent bag back for promised refund. Never got refund.I purchased a 10lb bag of vanilla whey isolate protein from American Pure Whey. The whey protein powder made everything I put it in thick, stringy and totally unpalatable like nothing I have ever seen before with any other protein powders. It was basically the consistency of silly putty. I emailed customer service and received the below email on March 14, 2014American Pure Whey wrote: hi [redacted] Sorry the product did not work out. Please return the product to APW Attn: returns [redacted]XXXXX 209 fairmount way New Bern, NC XXXXX As soon as we receive the product we will refund 100% of the purchased amount. Thank you [redacted]I promptly sent the bag back (which by the way cost over $20 to send back). According to [redacted] tracking, the package was received March 26, 2014 at New Bern. I have sent all this information to [redacted] at customer service along with many, many, many inquires as to when I would get the 100% refund that was promised. It is now June 18, 2014 and matter is not resolved.Desired Settlement$69.99 + tax and shipping cost. They really should also cover cost to ship product back. Business Response This is to confirm that we did receive the return package via [redacted] The package contained one bag filled with sand. The protein product was not there. We are not sure if the customer mistakenly sent the wrong product to us. We would like a return of the product purchased.Thank you[redacted]Consumer Response American Pure Whey's accusation that I sent back a bag of sand in place of the protein powder I was returning is asinine, 100% false and pure evil. I spent $29.98 to send back the product via [redacted] Why on earth would I spend that much money to send sand back? Why would I even have a bag of sand? This company is completely unethical. Anyone considering purchasing anything from this company, please do your research first. Horrible product, horrible customer service, and now apparently they are also baseless liars. I returned the protein powder I received. I had opened it and made 1 smoothie, so yes, it was missing 1 scoop of product which I let customer service know in my first email inquiring about their return policy. My mind is figuratively blown; That this company would make such a ridiculous claim against me is preposterous.

I bought from them, found out it is only 11% purity and is not what they claim. I cancelled order. No refund, they said they shipped. Not shipped.I ordered protein from the company. Shortly after, I found a host of research showing the product they sell is not what they claim, it is only 11% purity and the rest is filler. They advertise it to be over 95% pure. I cancelled the order by phone and email, each time receiving the response "already shipped, enjoy your protein." The tracking number they provided shows it was never shipped. This was 5/22. They have not refunded the money and refuse to respond to any of my emails or calls.Desired SettlementI want my money refunded. They cannot take my order, ship nothing, and keep my money.

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Description: Vitamin Supplement Suppliers

Address: 4441 Six Forks Rd STE 294, Raleigh, North Carolina, United States, 27609-5729

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www.americanpurewhey.com

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Shady, yet now dead: once upon a time this website was reported to be associated with American Pure Whey LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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