American Realty

The complaint will be resolved IF and When the back splashes are installed correctlt in addition, Yes the GM did call and said he would send new pictures of the back splash and as of yet....has not done so by either cell phone which he has as well as my email addressAlso, I asked for our sample to be returned in order to select a tile color that mathes for a wall back spalshthis request was asked to "Wanda" and there has been no reply

Timeline of project: Customer advised that their cabinets would be ready to measure 10/20, we measured 10/Project info sent to store 10/and store sent finally PO release to us 11/At this time , as per our company procedure, customer is advised to go to the supplier to select slabs
Original install was done 11/17, this was about weeks from final PO; not weeks.Counter had some gaps along back wall and we offered free (4" high splash) to cover gapsCustomer was agreeableOn Wednesday (11/23), customer spoke to our office and requested pics be sent of the splashIn error, our sales rep texted the pics to the customer's home number, not cel phoneObviously, the customer didn't receive themPieces were ready to go out for install 11/28, as scheduledThe morning of install, the installer noticed one of the pieces had some pink hues and advised that the customer will not like thatCustomer was advised of this 11/Customer was sent new pics 11/and the pink piece was remadeThe splashes are scheduled to be installed 11/30.With respect to the customer's comment about no response from the General Manager- the customer called the office times between 9am-11:30AM on a morning where the GM was not working in the officeOur customer service manager did call the customer about 11:to reschedule the install for the splashesThe customer's messages were received by the GM around Noon and the GM did call the customer for follow up at that time

10-28-complaint *** ***When customers select granite or marble at Arizona Tile (AZT), they agree to the entire slab The product is sold by the square foot through the home depot program An agreement is signed by customer stating that AZT cannot guarantee any part of the slab
will be included or excluded in the final product See attached document signed by Jeff Huget (customer) This said customer was not happy with a natural vein in the material Keep in mind this is a natural product and natural veining is inherent of the product Furthermore, I offer to replace said piece at no charge to the customer through The Home Depot stating customer was welcome to come to our facility and choose a remnant in same material

Complaint 7-28- Customer *** ***We removed and replace counter tops and back splash for three vanity areas on this job The original splash was shorter under the mirror than the side splashes Upon completion of install customer was unhappy that the side splash did not go
as high as the old splash and cover old pint lines We offered to make the side splash higher as well as the back provided the home owner was responsible for removing the mirror Stone Systems is not contracted to do such work This is stated and signed off by customer, ***, prior to fabrication of product We also offered to remake side splash taller and leave back splash the same if customer wished to leave mirror as is Stone Systems is very care when removing old tops, but minor damage often occurs as this is not a minor remodel Signed form also states customer is responsible for these minor touch ups and repair This is also signed by *** (see attached form).I feel Stone Systems upheld and completed contract fully We offered *** multiple options to correct his complaints at no addition cost form Stone Systems

The complaint will be resolved IF and When the back splashes are installed correctlt in addition, Yes the GM did call and said he would send new pictures of the back splash and as of yet....has not done so by either cell phone which he has as well as my email address. Also, I asked for our sample to be returned in order to select a tile color that mathes for a wall back spalsh. this request was asked to "Wanda" and there has been no reply.

The final pieces of countertop splash were installed today and customer signed off completion waiver.Thank you.

Complaint 9-18-15 customer [redacted]Customer complaint that installer damaged the refrigerator.   We inform every customer at time of scheduling that all appliances excluding dishwasher should be removed from work area prior to install.  Customer states the damage was not...

noticed until a day or so after the install.  The picture provided by the customer shows a large scratch down the front of the refrigerator door starting at top of door (see included picture).  I do not believe the granite would have been raised high enough to cause a scratch that high, furthermore this appears to be a very noticeable scratch.  Why did it take a day or more for customer to notice this?  The customer also has the option to file a general liability claim for damaged property.  A claim was never filed through The [redacted].