American Refacing & Custom Cabinet Reviews (1)
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American Refacing & Custom Cabinet Rating
Description: Cabinet Refinishers, Cabinets, Countertops, Kitchen Cabinets & Equipment - Household, Kitchen & Bath - Design & Remodeling
Address: 1 Mitchell Dr, Manchester, Connecticut, United States, 06042-2394
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Review: I purchased refacing for my 3 bathroom vanities in March of 2012. They were installed and soon we had an issue with some drawers staying closed. One is worse than the rest requiring something in front of it to keep it closed. There is also a small drill hole that apparently had been filled but the fill is now coming out. Buddy came out and supposedly fixed the drawers but they have not stayed fixed. I have been calling the business for the past several months at least once a week and possibly more. I have yet to receive a call back and am very tired of this whole situation. The drawer will not stay closed!!!! I certainly would not recommend this company to anyone because of the lack of follow up service.
Product_Or_Service: refacing for bathroom vanities
Account_Number: #3658
Desired Settlement: I would like my drawers fixed so they stay closed and the small drill hole refilled.
Business
Response:
Business Response /* (1000, 8, 2013/06/06) */
Called 6/6/13 at 1:30. Left message to setup time for 6/7 or week of 6/10 to resolve problem.
Consumer Response /* (3000, 10, 2013/06/17) */
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
I received a phone message from [redacted] on June 10th when we returned from out of town. I called him back the next day and left a message to call me. Have yet to hear from him. Not surprising as far as I'm concerned. No resolution to problem as of today June 17 th.
Business Response /* (4000, 19, 2013/07/22) */
Did repair on 6/24 at 4:30. Customer was satisfied when completed.