American Relocation & Storage Systems

Our response is as follows: All household goods movers are mandated by TXDMV to provide not to exceed estimatesWe complied with regulations by providing a not to exceed estimate in the amount of $1,The actual charges totaled $1,This resulted in a refund of $per the attachmentWith regard to the pricing, we make every effort to provide an accurate estimateIn this case, we were very close and, in fact, as referenced above, a small refund was realizedGiven the extremely high number of competitors in the Austin ***et, if our pricing is too high, we would not secure any businessMost people obtain 2-estimates before they select a moverAt the time of delivery, [redacted] advised our crew that they had left some moving equipment (ladder and 2-wheel dolly) at the origin residenceSince he wasn’t sure when he would back at the origin residence, [redacted] gave our driver the lock box combinationAccording to our driver, he picked up the moving equipment and left the key inside the residence and locked the door [redacted] had a second keyAt a later date, [redacted] contacted our Director of Sales, [redacted] *** [redacted] stated that, overall, the move went fine, but he was missing a vacuum cleaner, a drill and there was some minor damage to a wine rack [redacted] alleged our driver took the items when he returned to the origin residenceOur operations department performed an investigation into the allegationsAccording to the crew, [redacted] instructed them to leave a vacuum cleaner at origin to use for clean up laterAlso, apparently [redacted] was using a drill to remove a buimicrowaveThe crew distinctly remembers taking a Dyson vacuum cleaner to an upstairs location at the destination homeThe driver who returned to the origin residence after the move states he remembers seeing the vacuum cleaner that was intentionally left at origin and a drillHe absolutely denies taking the items [redacted] contacted [redacted] and communicated the above information [redacted] continued to accuse our crew of theftHe stated that if he was not fully compensated, he would post several negative reviews and notify the Revdex.com [redacted] expressed his disappointment that we were not at least extending a compromise offerAt that point, [redacted] told [redacted] he would check to see if such an offer could be madeAfter consulting with me, [redacted] called [redacted] back and told him we would offer $as a good faith gesture in addition to the $refund of the move charges, for a total amount of $The $was not a partial payment but was purely a goodwill gesture with no admission of liability We do not agree with [redacted] ***’ theft allegation [redacted] sent the attached email to [redacted] and we issued a check to him in the amount of $Our check cleared our bank account on 4/14/Along with his email, [redacted] attached a claim form to be used to file a claim for any damage that occurred during the moveAs of this date, we have not received a claim form from [redacted] ***In summary, we have refunded [redacted] the amount to which he is entitledWe will be issuing no additional refundsAny further claims must be submitted in writing to our officeAny claim filed by [redacted] must be received by our office within days of the date of deliveryOnce received, the claim settlement process will beginThis claim settlement process is fully governed and regulated by TXDMVWe strictly adhere to their process Best Regards, [redacted] Owner/PresidentAmerican Relocation and Storage Systems

Complaint [redacted] I am rejecting this response because: The main issue of my complaint was that your employees stole items from my house. Yes your pricing methods are shady but you stole from my family and damaged many items during the move. There is in excess of $2000 damage/stolen items that you aren't taking responsibility for. Regards, [redacted] ***

Complaint: ***
I am rejecting this response because: This is in complete contradiction to what I was originally told. Please see the attached statement letter. The company has changed their position time and time again. Included in the letter you will see the Mr*** *** admitted to causing the damage when contacted by the Air Force Quality Assurance department. I have several witness that would have been present in my home the week of the move that could verify that the damage claimed was not present prior to the move. Please let me know if you would like the names and contact information of any witnesses
Regards,
*** ***

After further review with the crew that performed the service and our insurance company, our position remains unchangedIt has been determined the floor damage was pre-existing and therefore our insurance company will not assume liability nor pay for any repair work

Upon receipt of the customer's property damage claim it was forwarded to our insurance company for settlementAfter a thorough investigation, including an in residence inspection and statement from our lead crew member, they determined the damage was pre-existingTherefore our insurance company
has denied the claim

Complaint[redacted]
I am rejecting this response because: The main issue of my complaint was that your employees stole items from my house.  Yes your pricing methods are shady but you stole from my family and damaged many items during the move.  There is in excess of $2000 damage/stolen items that you aren't taking responsibility for.
Regards,
[redacted]

Our response is as follows: All household goods movers are mandated by TXDMV to provide not to exceed estimates. We complied with regulations by providing a not to exceed estimate in the amount of $1,741.00. The actual charges totaled $1,591.60. This resulted in a refund of $149.40 per...

the attachment. With regard to the pricing, we make every effort to provide an accurate estimate. In this case, we were very close and, in fact, as referenced above, a small refund was realized. Given the extremely high number of competitors in the Austin [redacted]et, if our pricing is too high, we would not secure any business. Most people obtain 2-4 estimates before they select a mover. At the time of delivery, [redacted] advised our crew that they had left some moving equipment (ladder and 2-wheel dolly) at the origin residence. Since he wasn’t sure when he would back at the origin residence, [redacted] gave our driver the lock box combination. According to our driver, he picked up the moving equipment and left the key inside the residence and locked the door. [redacted] had a second key. At a later date, [redacted] contacted our Director of Sales, [redacted]. [redacted] stated that, overall, the move went fine, but he was missing a vacuum cleaner, a drill and there was some minor damage to a wine rack. [redacted] alleged our driver took the 2 items when he returned to the origin residence. Our operations department performed an investigation into the allegations. According to the crew, [redacted] instructed them to leave a vacuum cleaner at origin to use for clean up later. Also, apparently [redacted] was using a drill to remove a built-in microwave. The crew distinctly remembers taking a Dyson vacuum cleaner to an upstairs location at the destination home. The driver who returned to the origin residence after the move states he remembers seeing the vacuum cleaner that was intentionally left at origin and a drill. He absolutely denies taking the items. [redacted] contacted [redacted] and communicated the above information. [redacted] continued to accuse our crew of theft. He stated that if he was not fully compensated, he would post several negative reviews and notify the Revdex.com. [redacted] expressed his disappointment that we were not at least extending a compromise offer. At that point, [redacted] told [redacted] he would check to see if such an offer could be made. After consulting with me, [redacted] called [redacted] back and told him we would offer $200.00 as a good faith gesture in addition to the $149.00 refund of the move charges, for a total amount of $349.40. The $200.00 was not a partial payment but was purely a goodwill gesture with no admission of liability.  We do not agree with [redacted]’ theft allegation. [redacted] sent the attached email to [redacted] and we issued a check to him in the amount of $349.40. Our check cleared our bank account on 4/14/2016. Along with his email, [redacted] attached a claim form to be used to file a claim for any damage that occurred during the move. As of this date, we have not received a claim form from [redacted]. In summary, we have refunded [redacted] the amount to which he is entitled. We will be issuing no additional refunds. Any further claims must be submitted in writing to our office. Any claim filed by [redacted] must be received by our office within 90 days of the date of delivery. Once received, the claim settlement process will begin. This claim settlement process is fully governed and regulated by TXDMV. We strictly adhere to their process.  Best Regards, [redacted]Owner/PresidentAmerican Relocation and Storage Systems