We were out about the time she told you we wereHe should have at least knocked to check if your were homeOur installer reported that the caulking was fineIf you want us to run out again there will be a service charge for a non-existent problemWe consider this matter closed
lease find this email as a follow up to the above complaintAmerican Remodeling stopped in on Thursday, May 25th, to replace the roof in questionThe Lead Installer (Bob) was very insistend towards my wife that the problem was not the installed roof by American Remodeling, but the existing House RoofHe informed my wife that all work will be life streamed back to the office for clarification, so no more he said /she said scenariosMy wife called me at work at 8:to inform me about thisWhen I returned home at approximately 1:that afternoon the Lead Installer asked me to come up the ladder to take a look at the roof that American Remodeling was installingHe told me that he had to apologize for statements made in the morning, to my wife, and that in fact the problem was based on the prior installed (shingle) roof by American RemodelingHe further told me that he had found the issue and that Roofing Board (Plywood) needed to be replacement because of the incorrect prior installed roofHe informed me that now the roof was installed correctly, to code, with a rubber roofing material on the lower part, covered by shingle on the upper (steeper pitch)After the installation was completed , the Lead Installer informed me that the installation was now DONE.This email is, only, to inform you of the completion of the roof replacement and to close the complaint from our endWe have taken pictures of the replacement after the crew left, if further questions should arise.Thank you very much for your support in this matter.Kind Regards, [redacted] & [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: So far I have not gotten a call to schedule a day and time to come check the caulking just like before Regards, [redacted]
One of the employees (?) came door-to-door in our neighborhood We wanted a quote on replacing windows Appointment was made for the next day No show, no callBasic rule for hiring contractors: If they have to go door-to-door in the summer, they don't have enough work That's for a reasonGlad we had this experience before hiring them If they can't keep an estimate appointment, how can I expect good service on an actual project?
We've already discounted the project $The glass table issue was an accident, my understanding is that it was your ladder with a your hammer on top that got bumpedBut let me know what you need to cover the cost of the glassWe're not replacing the entire door, just the panels, it'll take minutesBut we'll wait until spring if you wantCall and let us know when you'd like it done
The refund check was originally mailed out on 8/14/and was never received by [redacted] *** We waited to make sure it wasn't lost in the mail and when he didn't receive it by the 21st we put a stop payment on the check and issued another check and sent it next day mail with a tracking number [redacted] received the refund check on the 22nd The refund was for the original deposit of $ [redacted] *** paid $dollars to have the prints drawn up before we ever met him It doesn't cost $to change a couple window sizes when the whole addition was drawn up for $dollars Also the changes made to the window sizes will work for any other contractor that would do the addition that uses a vinyl window so the prints are not useless We do apologize for the not being able to do the project but felt it was in the best interest of both parties for us to walk away
I had talked to Mr [redacted] on March 1stApologized for the delay and lack of communicationWe're scheduled to start the project Thursday, March 3rdAgain, we apologize for the delay, unacceptable on our part
When we were out to meet with [redacted] he had an issue with the roof, it was a shingle roof that was leaking, at that time we told him the roof should be done in rubber due to the pitch [redacted] didn't want to do the roof in rubber due to the cost being considerably more than shingles and since he had shingles there was no reason we couldn't do shingles again We did the roof per [redacted] 's request and per the contract with him We went back out to [redacted] 's home and took up the shingles in the area of the leak and added ice and water shield in that area and flashed the wall against the house The roof above the roof we did is also in terrible shape and could be leaking causing the lower roof to leak We are the ones that told [redacted] that the he should have never used shingles again but cost was an issue We went above and beyond to help [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the problem is they never called to let us know it does not say approximate date they chose the date we would of went with another place if we knew all thisYes they did call on Wednesday Robert was very rude and mean to meIn my opinion I want my money backI would not recommend this company to anyoneThey want there money but very nasty The date was wrote on the contract before ThanksgivingThen when I contacted them they called my wife told her week after ThanksgivingThen that never happened they never contacted us with a reason that is not how you do business Regards, [redacted] ***
We'll call homeowner to stop back out sometime next week
We were out about the time she told you we wereHe should have at least knocked to check if your were homeOur installer reported that the caulking was fineIf you want us to run out again there will be a service charge for a non-existent problemWe consider this matter closed
lease find this email as a follow up to the above complaintAmerican Remodeling stopped in on Thursday, May 25th, to replace the roof in questionThe Lead Installer (Bob) was very insistend towards my wife that the problem was not the installed roof by American Remodeling, but the existing House RoofHe informed my wife that all work will be life streamed back to the office for clarification, so no more he said /she said scenariosMy wife called me at work at 8:to inform me about thisWhen I returned home at approximately 1:that afternoon the Lead Installer asked me to come up the ladder to take a look at the roof that American Remodeling was installingHe told me that he had to apologize for statements made in the morning, to my wife, and that in fact the problem was based on the prior installed (shingle) roof by American RemodelingHe further told me that he had found the issue and that Roofing Board (Plywood) needed to be replacement because of the incorrect prior installed roofHe informed me that now the roof was installed correctly, to code, with a rubber roofing material on the lower part, covered by shingle on the upper (steeper pitch)After the installation was completed , the Lead Installer informed me that the installation was now DONE.This email is, only, to inform you of the completion of the roof replacement and to close the complaint from our endWe have taken pictures of the replacement after the crew left, if further questions should arise.Thank you very much for your support in this matter.Kind Regards, [redacted] & [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: So far I have not gotten a call to schedule a day and time to come check the caulking just like before Regards, [redacted]
One of the employees (?) came door-to-door in our neighborhood We wanted a quote on replacing windows Appointment was made for the next day No show, no callBasic rule for hiring contractors: If they have to go door-to-door in the summer, they don't have enough work That's for a reasonGlad we had this experience before hiring them If they can't keep an estimate appointment, how can I expect good service on an actual project?
We've already discounted the project $The glass table issue was an accident, my understanding is that it was your ladder with a your hammer on top that got bumpedBut let me know what you need to cover the cost of the glassWe're not replacing the entire door, just the panels, it'll take minutesBut we'll wait until spring if you wantCall and let us know when you'd like it done
The refund check was originally mailed out on 8/14/and was never received by [redacted] *** We waited to make sure it wasn't lost in the mail and when he didn't receive it by the 21st we put a stop payment on the check and issued another check and sent it next day mail with a tracking number [redacted] received the refund check on the 22nd The refund was for the original deposit of $ [redacted] *** paid $dollars to have the prints drawn up before we ever met him It doesn't cost $to change a couple window sizes when the whole addition was drawn up for $dollars Also the changes made to the window sizes will work for any other contractor that would do the addition that uses a vinyl window so the prints are not useless We do apologize for the not being able to do the project but felt it was in the best interest of both parties for us to walk away
I had talked to Mr [redacted] on March 1stApologized for the delay and lack of communicationWe're scheduled to start the project Thursday, March 3rdAgain, we apologize for the delay, unacceptable on our part
When we were out to meet with [redacted] he had an issue with the roof, it was a shingle roof that was leaking, at that time we told him the roof should be done in rubber due to the pitch [redacted] didn't want to do the roof in rubber due to the cost being considerably more than shingles and since he had shingles there was no reason we couldn't do shingles again We did the roof per [redacted] 's request and per the contract with him We went back out to [redacted] 's home and took up the shingles in the area of the leak and added ice and water shield in that area and flashed the wall against the house The roof above the roof we did is also in terrible shape and could be leaking causing the lower roof to leak We are the ones that told [redacted] that the he should have never used shingles again but cost was an issue We went above and beyond to help [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the problem is they never called to let us know it does not say approximate date they chose the date we would of went with another place if we knew all thisYes they did call on Wednesday Robert was very rude and mean to meIn my opinion I want my money backI would not recommend this company to anyoneThey want there money but very nasty The date was wrote on the contract before ThanksgivingThen when I contacted them they called my wife told her week after ThanksgivingThen that never happened they never contacted us with a reason that is not how you do business Regards, [redacted] ***