American Rides

Customer purchased vehicle (Chrysler Pacifica) on 9/24/2014, for the amount of $with $do-\.vn paymentCustomer purchased the vehicle with NO WARRANTYCustomer was aware at time of sales that the windshield has a crack, and it will be replaced by the dealership at no cost to the customerThe windshield was ordered but was never put in because of the vehicle brook downApproximately or days after the sales date, we received a call from the customer husband, he stated: "we are in Williamsport, PA and our car brook do the transmission fluid h leaked out and the vehicle is not moving at all"We asked th customer if he can get the vehicle towed tC? the dealership to be looked atThe customer stated:" Williamsport, PA is four and half hours away from Dover, DE and it will cost them about $after verifying the price with a towing company"The dealership offered the customer to tow the vehicle for a minimal sum of $(money used to put gas in our tow truck) back to DEIt was a nine hours drive back and forth in a mountainous region of PAAfter being in possession of the vehicle, we checked the transmisson and notice a large crack on the transmissionNOTE: The transmission was not cracked and did not have any leaks (Engine or Transmission) at the time of salesIf it did, it wouldn't be drivable or would have a hard shifting or a jerking motion while drivingWe offered the customer to replace the transmission and came to an agreement with the customer s husband to•pay half up front and the rest put back on their loanThe customer's husband sated:" We like the vehicle and we want it to be fix and we agree to the offer"It took us about to weeks to locate a good running transmission, you can onlyreplace it with the same.year of the vehicle, and it could not.be from another yearWe notified the customerthat we did find a transmission and explain the cost associated with installThe total amount was $including parts and labor, $up front and the other half on the back end of the loan as we agreed on these terms at the time of diagnosis(The customer made an additional payment of $and this proof that the customer agreed to the terms and wanted the vehicle to be fixed, if not they wouldn't made additional payments.) The customer' s husband stated;" I will think about it and will get back to you tomorrow The following day, we received a call from the customer and she felt that she shouldn't have to pay for anythingWe explained her that we had an agreement with your husband, and he agreed to it at the time of diagnosisAfter long conversation, we offered the customer to pay •half and we will pay the other half At this time this offer is still valid, we would love to help them as much as we canThe customer needs to remember that we saved them almost $for towing the vehicle from Williamsport, PA (hours drive to Dover, DE) and they did not pay us the $agreed for the gas If you have any questions, please feel free to contact us at [redacted]

Customer purchased vehicle (2004 Chrysler Pacifica) on 9/24/2014, for the amount of
$5995.00 with $1000.00 do-\.vn payment. Customer purchased the vehicle AS-IS with NO WARRANTY. Customer was aware at time of sales that the windshield has a crack, and it will
be replaced by the...

dealership at no cost to the customer. The windshield was ordered but was never put in because of the vehicle brook down. Approximately 6 or 7 days after the sales date, we received a call from the customer husband, he stated: "we are in Williamsport, PA and our car brook do the transmission fluid h leaked out and the vehicle is not moving at all". We asked th customer  if he can get the vehicle towed  tC?  the dealership  to  be  looked  at. The customer stated:" Williamsport, PA is four and half hours away from Dover, DE and it will cost them about $1000.00 after verifying the price with a towing company". The dealership offered the customer to tow the vehicle for a minimal sum of $100.00 (money used to put gas in our tow truck) back to DE. It was a nine hours drive back and forth in a mountainous region of PA. After being in possession of the vehicle, we checked the transmisson and notice a large crack on the transmission. NOTE: The transmission was not cracked and did not have any leaks (Engine or Transmission) at the time of sales. If it did, it wouldn't be drivable or would have a hard shifting or a jerking motion while driving. We offered the customer to replace the transmission and came to an agreement with the customer s husband to•pay half up front and the rest put back on their loan. The customer's husband sated:" We like the vehicle and we want it to be fix and we agree to the offer". It took us about 2 to 3 weeks to locate a good running transmission, you can only. replace it with the same.year of the vehicle, and it could not.be from another year. We notified the customer. that we did find a transmission and explain the cost associated with install. The total amount was $1700.00 including parts and labor, $850.00 up front and the other half on the . back end of the loan as we agreed on these terms at the time of diagnosis. (The customer made
an additional payment of $200.00 and this proof that the customer agreed to the terms and wanted the vehicle to be fixed, if not they wouldn't made additional payments.) The customer' s husband stated;" I will think about it and will get back to you tomorrow  The following day, we received a call from the customer and she felt that she shouldn't have to pay for anything. We explained her that we had an agreement with your husband, and he agreed to it at the time of
diagnosis. After long conversation, we offered the customer to pay •half and we will pay the other half.
At this time this offer is still valid, we would love to help them as much as we can. The customer needs to remember that we saved them almost $1000.00 for towing the vehicle from Williamsport, PA (9 hours drive to Dover, DE) and they did not pay us the $100.00 agreed for the gas.
If you have any questions, please feel free to contact us at [redacted]

Review: T h e car I purchased has multiple problems,

windshield was said to be ordered it never came

Wheel bearings front left and right sides

Cracked transmission , they said we must have done, I drove the car 5 days the engine light

came on We thought maybe a gas cap since we just filled the car up

on the way back from buffalo t h e transmission fluid leaks out, I pull over call them and it took

7 da ys for them to pick the car up , we took a bus home from williamsport, pa,

with out a car we still made three payments.We asked about another the answer was no, one week after

they picked up t h e car they complained about finding a transmission was hard for my year of car 2004 Chevrolet pacifica

Finally October, 29 they said they found a transmission but we had to pay 900 upfront about half t h e total cost

We want our money back or car fixedDesired Settlement: Money back no longer desire to do business with t h em

Business

Response:

Customer purchased vehicle (2004 Chrysler Pacifica) on 9/24/2014, for the amount of

$5995.00 with $1000.00 do-\.vn payment. Customer purchased the vehicle AS-IS with NO WARRANTY. Customer was aware at time of sales that the windshield has a crack, and it will

be replaced by the dealership at no cost to the customer. The windshield was ordered but was never put in because of the vehicle brook down. Approximately 6 or 7 days after the sales date, we received a call from the customer husband, he stated: "we are in Williamsport, PA and our car brook do the transmission fluid h leaked out and the vehicle is not moving at all". We asked th customer if he can get the vehicle towed tC? the dealership to be looked at. The customer stated:" Williamsport, PA is four and half hours away from Dover, DE and it will cost them about $1000.00 after verifying the price with a towing company". The dealership offered the customer to tow the vehicle for a minimal sum of $100.00 (money used to put gas in our tow truck) back to DE. It was a nine hours drive back and forth in a mountainous region of PA. After being in possession of the vehicle, we checked the transmisson and notice a large crack on the transmission. NOTE: The transmission was not cracked and did not have any leaks (Engine or Transmission) at the time of sales. If it did, it wouldn't be drivable or would have a hard shifting or a jerking motion while driving. We offered the customer to replace the transmission and came to an agreement with the customer s husband to•pay half up front and the rest put back on their loan. The customer's husband sated:" We like the vehicle and we want it to be fix and we agree to the offer". It took us about 2 to 3 weeks to locate a good running transmission, you can only. replace it with the same.year of the vehicle, and it could not.be from another year. We notified the customer. that we did find a transmission and explain the cost associated with install. The total amount was $1700.00 including parts and labor, $850.00 up front and the other half on the . back end of the loan as we agreed on these terms at the time of diagnosis. (The customer made

an additional payment of $200.00 and this proof that the customer agreed to the terms and wanted the vehicle to be fixed, if not they wouldn't made additional payments.) The customer' s husband stated;" I will think about it and will get back to you tomorrow The following day, we received a call from the customer and she felt that she shouldn't have to pay for anything. We explained her that we had an agreement with your husband, and he agreed to it at the time of

diagnosis. After long conversation, we offered the customer to pay •half and we will pay the other half.

At this time this offer is still valid, we would love to help them as much as we can. The customer needs to remember that we saved them almost $1000.00 for towing the vehicle from Williamsport, PA (9 hours drive to Dover, DE) and they did not pay us the $100.00 agreed for the gas.

If you have any questions, please feel free to contact us at [redacted]