Initial Business Response / [redacted] (1000, 5, 2017/03/06) */ Contact Name and Title: [redacted] owner Contact Phone: [redacted] Contact Email: [redacted] PLEASE SEE CUSTOMER ORDER(MADE ON OUR WEBSITE): JM Custom Kydex East Greg Street Suite Sparks, NV US Merchant Order Confirmation Order # [redacted] Placed: 01/08/11:30:EST Status: Pending ________________________________________ Bill To ________________________________________ Name: [redacted] Email: Ship To: Name: [redacted] _______________________________ Code Product Quantity Total AIWB AIWB Holster $ Pistol: Walther PPS M(Long) Belt Loops: 1.5" Pull-the-Dot Carry Side: Rightcustom" holster for my Walther PPS MThe only reason I picked your overpriced product line was recommendations of [redacted] Your kydex portion of holster sticks out more than inch past barrel of the gunThis holster was to be used as concealment and not a torture device to be stuck in the groinIt rides so high above the belt it is not even funny! Your holster is a absolutely horrific junk I ever purchasedI need either a correction of the problem or full refund Thanks, [redacted] , more than happy to give you a refund minus the shipping costsSend it back to the Greg st address and once we get it back we will refund the order FYI, the reason the holster is an inch longer is because you ordered it that wayYou ordered the PPS MLongThe description of what the Long means is #in the FAQ page Either way, sorry you didn't like itWe will refund it when we get the holster back Thanks [redacted] JM Custom Kydex [redacted] ***, This is [redacted] ! I did not order anything longI ordered holster for PPS MWhy should I pay for shipping when you made a mistake? I will make sure your fly by night outlet is known for fake newsThere was no option for "long" holster! Be well! [redacted] , here is your order Authorized: $ Captured: $ Refunded: $ Net Captured: $ Payment Type: [redacted] Payments Pro DeleteCancelSplitCreate ShipmentEnter Tracking Number(s)Back OrderCreate ReturnManage Return(s)Add Item(s)Add Subscription(s) Code Name Quantity Weight Price/EaTotal Status AIWB AIWB Holster Picking: ***- [redacted] Generate Shipping Label pistol: walther-pps-m2-long belt-loops-AIWB-IWB: 1-5-in-pull-the-dot carry: rightlong" option to this order without any explanation what it is forI need kydex shell since the one you sent to me is not safe for appendix carry Please, send return label so I can ship to you your defective productIn case if my request is denied I will go through my credit card company Thank you, [redacted] Return label sentPrint within hrs [redacted] JM Custom Kydex [redacted] Customer did return the holster only after we sent the return label Since it is policy for returns that customer pay any return shipping fees, especially if it is a customer mistake,(you can see that he ordered the long version) Customer order was in fact refunded via [redacted] (as this is how he paid), but not for full amt, as we deducted the shipping charges (initial and return) Refund (Unique Transaction ID # [redacted] ) See related [redacted] Original Transaction Date Type Status Details Gross Fee Net Jan 8, Payment From [redacted] Partially Refunded You issued a partial refund for this payment You issued a partial refund for this payment Details $USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Mar 3, Refund Completed -$USD $USD -$USD Sent to: [redacted] Email: [redacted] Total amount: -$USD Fee amount: $USD Net amount: -$USD Invoice ID: [redacted] Date: Mar 3, Time: 14:49:PST Status: Completed Subject: [redacted] You can see in the email conversation, that we attempted to make it right, however customer insisted we made his custom order wrong We only make custom products, based on the specifications ordered/chosen by the customer(s) on the website We never, at any time told the customer that this was his problem,not ours We were, however following our return policy procedures It seems that this customer has (since the first email sent to us)a severe problem with us But like the correspondence states, we attempted to make it right We opted to just return rather than exchange as we felt that nothing we did would make him happy Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Custom product ordered from JMcustomkydex.com was delivered defectiveDespite play of words and references to explanation of the holster "long" designation manufacturer delivered defective product that did not secure weapon completelyTension screw did not work and gun rattled in the holsterDespite several attempts to communicate serious safety issue manufacturer blamed customer for choices they madeGood luck making unsafe holsters! I just lost few bucks, someone wearing your holster will be maimed or worse Final Consumer Response / [redacted] (4200, 11, 2017/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Complete refund of shipping and item price is required for delivery of defective product.Return policy does not apply to product that is not safe to use Final Business Response / [redacted] (4000, 9, 2017/03/16) */ We consider this matter to be resolved, as we have refunded Mr Dimasky (minus shipping charges,as per our company policy)
Initial Business Response / [redacted] (1000, 5, 2017/03/06) */ Contact Name and Title: [redacted] owner Contact Phone: [redacted] Contact Email: [redacted] PLEASE SEE CUSTOMER ORDER(MADE ON OUR WEBSITE): JM Custom Kydex East Greg Street Suite Sparks, NV US Merchant Order Confirmation Order # [redacted] Placed: 01/08/11:30:EST Status: Pending ________________________________________ Bill To ________________________________________ Name: [redacted] Email: Ship To: Name: [redacted] _______________________________ Code Product Quantity Total AIWB AIWB Holster $ Pistol: Walther PPS M(Long) Belt Loops: 1.5" Pull-the-Dot Carry Side: Rightcustom" holster for my Walther PPS MThe only reason I picked your overpriced product line was recommendations of [redacted] Your kydex portion of holster sticks out more than inch past barrel of the gunThis holster was to be used as concealment and not a torture device to be stuck in the groinIt rides so high above the belt it is not even funny! Your holster is a absolutely horrific junk I ever purchasedI need either a correction of the problem or full refund Thanks, [redacted] , more than happy to give you a refund minus the shipping costsSend it back to the Greg st address and once we get it back we will refund the order FYI, the reason the holster is an inch longer is because you ordered it that wayYou ordered the PPS MLongThe description of what the Long means is #in the FAQ page Either way, sorry you didn't like itWe will refund it when we get the holster back Thanks [redacted] JM Custom Kydex [redacted] ***, This is [redacted] ! I did not order anything longI ordered holster for PPS MWhy should I pay for shipping when you made a mistake? I will make sure your fly by night outlet is known for fake newsThere was no option for "long" holster! Be well! [redacted] , here is your order Authorized: $ Captured: $ Refunded: $ Net Captured: $ Payment Type: [redacted] Payments Pro DeleteCancelSplitCreate ShipmentEnter Tracking Number(s)Back OrderCreate ReturnManage Return(s)Add Item(s)Add Subscription(s) Code Name Quantity Weight Price/EaTotal Status AIWB AIWB Holster Picking: ***- [redacted] Generate Shipping Label pistol: walther-pps-m2-long belt-loops-AIWB-IWB: 1-5-in-pull-the-dot carry: rightlong" option to this order without any explanation what it is forI need kydex shell since the one you sent to me is not safe for appendix carry Please, send return label so I can ship to you your defective productIn case if my request is denied I will go through my credit card company Thank you, [redacted] Return label sentPrint within hrs [redacted] JM Custom Kydex [redacted] Customer did return the holster only after we sent the return label Since it is policy for returns that customer pay any return shipping fees, especially if it is a customer mistake,(you can see that he ordered the long version) Customer order was in fact refunded via [redacted] (as this is how he paid), but not for full amt, as we deducted the shipping charges (initial and return) Refund (Unique Transaction ID # [redacted] ) See related [redacted] Original Transaction Date Type Status Details Gross Fee Net Jan 8, Payment From [redacted] Partially Refunded You issued a partial refund for this payment You issued a partial refund for this payment Details $USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Mar 3, Refund Completed -$USD $USD -$USD Sent to: [redacted] Email: [redacted] Total amount: -$USD Fee amount: $USD Net amount: -$USD Invoice ID: [redacted] Date: Mar 3, Time: 14:49:PST Status: Completed Subject: [redacted] You can see in the email conversation, that we attempted to make it right, however customer insisted we made his custom order wrong We only make custom products, based on the specifications ordered/chosen by the customer(s) on the website We never, at any time told the customer that this was his problem,not ours We were, however following our return policy procedures It seems that this customer has (since the first email sent to us)a severe problem with us But like the correspondence states, we attempted to make it right We opted to just return rather than exchange as we felt that nothing we did would make him happy Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Custom product ordered from JMcustomkydex.com was delivered defectiveDespite play of words and references to explanation of the holster "long" designation manufacturer delivered defective product that did not secure weapon completelyTension screw did not work and gun rattled in the holsterDespite several attempts to communicate serious safety issue manufacturer blamed customer for choices they madeGood luck making unsafe holsters! I just lost few bucks, someone wearing your holster will be maimed or worse Final Consumer Response / [redacted] (4200, 11, 2017/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Complete refund of shipping and item price is required for delivery of defective product.Return policy does not apply to product that is not safe to use Final Business Response / [redacted] (4000, 9, 2017/03/16) */ We consider this matter to be resolved, as we have refunded Mr Dimasky (minus shipping charges,as per our company policy)