American Roofing & Exteriors

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Contact Name and Title: [redacted] O.M Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @arei.us I have reached out to homeowner ( [redacted] called Tuesday after office called Monday) homeowner returned my call Wedmorning, I have extended a resolutionHomeowner would like to speak to his wife and return my call in a day or twoI'd like this process to happen before responding to the complaint Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/19) */ After I spoke to Revdex.com, the lady called me from the business and told me the windows showed upI informed them I had filed a complaint and [redacted] called me later that eveningWe spoke on the phone about my concerns and he wants to try and make everything rightHe said the windows were there, they'd put them in, and then later we'd discuss what I owe themIf I drag this out I know they'll say they tried to do everything they could in good faith to resolve the problemI have reservations in dealing with themI would like for them to make this rightIf they can fix it, fineI'll work with them to resolve the issueIf it's not resolved with this dealing I will call back

(The consumer indicated he/she DID NOT accept the response from the business.)
The work has not been completedThere is yet interior damage to be repairedWe are not certain the leak has been stopped

We have sent our quality control supervisor, *** ***, to evaluate and complete the necessary warranty repairs a total of times since the beginning of the year, as this has been an ongoing issue since last November with our crew completing repairs but not successfully fixing the leak
The
last two visits made by *** was to clean up left over debris from the repairs, and complete a final walk through with *** ***, who is the individual *** *** has asked us to communicate and schedule appointments with, to show her the leak is in fact fixed and has been since February 3, On that date, we removed and replaced a ftarea of modified roofing material at the pitch transition on the roof
In addition to the completed repairs on February 3, *** noticed a pitch pan that was not the cause of the previous leak, but could potentially cause a leak in the near future; that needed to be replacedWe are currently in the process of having this pitch pan manufactured, due to it being a special order itemI have informed *** *** as soon as the pitch pan is made, we will be back out to install it, but was very clear the leak has been fixed and this is a complimentary repair we are completing to prevent a future leak
*** attempted to reach *** *** last week while it was raining, again to follow up with her to ensure the leak has been fixed, but has not received a return phone call

Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: *** *** O.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@arei.us
I have reached out to homeowner (*** *** called Tuesday after office called Monday) homeowner returned my call Wedmorning, I have
extended a resolutionHomeowner would like to speak to his wife and return my call in a day or twoI'd like this process to happen before responding to the complaint
Thank You,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
After I spoke to Revdex.com, the lady called me from the business and told me the windows showed upI informed them I had filed a complaint and *** called me later that eveningWe spoke on the phone about my concerns and he wants to try and make everything rightHe said the windows were there, they'd put them in, and then later we'd discuss what I owe themIf I drag this out I know they'll say they tried to do everything they could in good faith to resolve the problemI have reservations in dealing with themI would like for them to make this rightIf they can fix it, fineI'll work with them to resolve the issueIf it's not resolved with this dealing I will call back

We have sent our quality control supervisor, [redacted], to evaluate and complete the necessary warranty repairs a total of 5 times since the beginning of the year, as this has been an ongoing issue since last November with our crew completing repairs but not successfully fixing the leak.

The...

last two visits made by [redacted] was to clean up left over debris from the repairs, and complete a final walk through with [redacted], who is the individual [redacted] has asked us to communicate and schedule appointments with, to show her the leak is in fact fixed and has been since February 3, 2016. On that date, we removed and replaced a 5 ft. area of modified roofing material at the pitch transition on the roof.

In addition to the completed repairs on February 3, [redacted] noticed a pitch pan that was not the cause of the previous leak, but could potentially cause a leak in the near future; that needed to be replaced. We are currently in the process of having this pitch pan manufactured, due to it being a special order item. I have informed [redacted] as soon as the pitch pan is made, we will be back out to install it, but was very clear the leak has been fixed and this is a complimentary repair we are completing to prevent a future leak.

[redacted] attempted to reach [redacted] last week while it was raining, again to follow up with her to ensure the leak has been fixed, but has not received a return phone call.

(The consumer indicated he/she DID NOT accept the response from the business.)
The work has not been completed. There is yet interior damage to be repaired. We are not certain the leak has been stopped .

Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: [redacted] O.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@arei.us
I have reached out to homeowner ([redacted] called Tuesday after office called Monday) homeowner returned my call Wed. morning, I have...

extended a resolution. Homeowner would like to speak to his wife and return my call in a day or two. I'd like this process to happen before responding to the complaint.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
After I spoke to Revdex.com, the lady called me from the business and told me the windows showed up. I informed them I had filed a complaint and [redacted] called me later that evening. We spoke on the phone about my concerns and he wants to try and make everything right. He said the windows were there, they'd put them in, and then later we'd discuss what I owe them. If I drag this out I know they'll say they tried to do everything they could in good faith to resolve the problem. I have reservations in dealing with them. I would like for them to make this right. If they can fix it, fine. I'll work with them to resolve the issue. If it's not resolved with this dealing I will call back.