American Safety Council

Not sure how this company has an A+ rating when more than 60% of ratings are negativeHave not obtained my certificate which stated would be delivered in 7-daysWhen you call customer service which is suppose to be available "24/7" , you're placed on hold for over minutes

I am very disapointed in The American Safety Council's online Defensive Driving Course! Tried to take it today 12/28/They make you pay up front then after you register all your information and give them you payment....They say you must have Adobe to take the coarse! What??? I am poor that's why I want to save on my auto insurance and IPads do not come with Adobe! So now after wasting all that time putting in the information, I am out the money and have waited on the phone for over hours at the American Safety Council to talk to some oneWorst experience of my life!

BEST ONLINE TRAFFIC SCHOOL**MOST REPUTABLE [redacted] DELIVER AS PROMISED [redacted] BEST PRICING [redacted] RECEIV'D CERTIFICATE AT NO COST AND IT PRINTED IMMEDIATELYI completed the course over a long weekend stopping and working at my own paceInteresting and well thought also the best priceHad bad experience with lowest price traffic school I'm thankful that fl online traffic school turned it around

I started to take the Washington Alcohol Training on Thursday (March 31, 2016)The description says that the course only takes hoursI started about 2:pm, right before the intro I ran into trouble where it wouldn't load past the first two slidesI contact the live chat help & Jamie was able to help me(it did take a few minutes for the person to respond initially) But she/he was able to help me get through the intoBut at the end it wouldn't let me go onto the first moduleI contacted Jamie again, as the chat just kept the first conversation goingShe/he was able to activate the link in the table of content so I could move on Unfortunately this wasn't the end of the miseryAfter finishing module I had to ask her/him to let me have access to the quiz.Thankfully after the quiz I was able to move onto the following module, but this problem continued after each module with me needing to access each quiz Jamie was off work around 4pm pacific time & I had to call customer serviceI spoke with Daniel who was able to help me get through modules quiz through quizI finished module but decided to call it a night as it was now 9pm Total of and a half hours I came back the next day (Friday, April 1st) at pm, watched module again, had to ask for help againThis time on live chat I spoke with Deana G., (took a few minutes to initially respond) who helped me access the quiz for module & again for module After completing module & asked Deana to unlock 8's quiz, she insisted that I was still on module I got frustrated with this & decided to call it a night as it was close to pmTotal time spent hours I came back again Saturday (April 2nd) 10:am, watched module again & then went to the live chat for helpHilda W was available right away before I had even started typingI explained the issue that I needed to get to module quizShe told me to click the "next " buttonI explained that I've been having these issues since Thursday & I needed her to unlock the link so I could move onShe then told me that there was a time requirement on the slides and to finish watchingI explained again, I knew that & had watched the module twice alreadyWith that she finally let me move forwardTotal time hour So I'm leaving a neutral reviewDaniel told me that this was an issue that a lot of people were dealing with & IT was working on trying to fix it, which I understandThe timing response for the first two online chat people could have been better & then when I needed help again I had to wait for them to come back & help me, instead of allowing me to start a new chat & finding help right away The amount of time that it took me to completely finish this course in total : hours! Over three days!! This is horrible!!! Considering that it says you should finish at a minimum of hours!!!! Then the fact that it will not allow me to get my certificate or permit after I finish after the final quiz unless I take the survey!?!?! Surveys should be an option, not a requirement! Again Neutral as the customer service reps did what they could for meBut this review could easily have been a negative one...still could if I do not receive my permit by the 10th business day as it says I should

I have taken 5 traffic school courses in my life including this one. This has by FAR been the worst one. I just blew hours on just the first module that was supposed to only be 15 minutes. They basically just make you watch a video that floods you with statistics at a rate no one is going to be able to take notes at and many of the statistics are ambiguous and overlap. Then you are given a quiz where there are typos and highly ambiguous questions. If you do not answer the question exactly the way that sentence was originally posed in the presentation as a form of a statement it is considered wrong. If you try to click off the test to go back and review it considers that a failure. If you had the back button that's considered a failure. On my last try to pass the VERY FIRST module. I actually googled each question and checked it from multiple sources. Still couldn't pass the very first "quiz". You do not get confirmation of any kind as to which questions you didn't get right, even after they eject you from the course and take your money. For all I know at this point there is no way to actually pass the "quiz" and th ewhole thing is just a front to take your money for doing nothing. There are no retakes and customer service is pretty much going to just tell you they're taking your money and have a nice life. So much for the "Money back garantee" on the website... This review is for "Florida traffic school online" aka "American Safety Council, Inc." aka " [redacted] (no urls allowed in reviews on some sites)"

Poor Customer Service Regurgitate same response without listening to your question

I find this company extremely misleading and disingenuous After paying the for the hour course and test; they attain from us of another to purchase the Certificate sooner than their already criticized delivery system This is quite a scam if you ask me I bought an email Certificate to be delivered in hours, subsequently, after the purchase the Certificate pops up and I am able to print it right off of my computer Why couldn't they offer the Certificate, available to print right away - as part of the original price I feel taken advantage of To think that the DMV recommends them is absurd; and I will be contacting them next