We recently contacted Mr [redacted] to invite him into the dealership to discuss his concerns In researching his account, it was determined that he had not made his December payment with [redacted] ***)Mr [redacted] purchased his new MB C300Won January 31st and returned his MB C300Wthat same day as well He did sign a document that disclosed that he had a payment that was still remaining This information was reviewed with him during his signing of all of the lease purchase paperwork, and he did sign the document disclosing this information He told the sales consultant that he had made this payment; however, the payment that was made in January actually went towards paying the January payment (still leaving the December payment as late as well) [redacted] also charged his account late fees for the outstanding balance He did receive a credit from [redacted] for his February payment ($394.72) as well as the disposition fee ($595) for a total credit of $ The dealership sent in a check for $to [redacted] to pay the excess mileage charge of $on his previous lease account There is a charge of $that is a property tax bill that Mr [redacted] owes to [redacted] (as the state of Kentucky assesses property tax retroactively to whoever had possession of the vehicle as of January 1st of that calendar year) In addition, there is a balance remaining on his account of $due to late payments, the unpaid payment from December, and taxes The total balance due on the account is the combination of the two previous charges for a total of $ Mr [redacted] came in to the dealership and we reviewed this information with him We also called [redacted] to have the lender review this information with him as well While he was here we installed a new license plate bracket frame and a place holder backing to hold the license plate We absorbed the expense for both of these items We also ordered the correct license plate (UK) and installed the plate with screws The original frame had a missing washer so the screw would not stay in place We corrected both of these items and washed his vehicle as well As noted previously, Mr [redacted] has purchased several vehicles from our dealership and we truly value his business Although he is ultimately responsible for the remaining charges, we understand that it is important to work with each of our clients to ensure satisfaction As a good faith gesture, we offered to absorb half of the expense to assist him in this matter ($467.58) We offered to settle the matter with him at that time to bring his account with [redacted] into good standing We requested the [redacted] representative document notes on his account with the lender so that his credit would not be negatively impacted any further He requested [redacted] to mail him his account history so that he could review this information He stated that he was unaware that he had not paid his December payment In regards to Mr [redacted] ’s experience with our service department, the primary source of the miscommunication stemmed from the fact that the work he was having done was handled by vendors that we utilize for collision related repairs His wheels were being repaired by our vendor that handles wheel repairs (Alloy Wheel Repair), and the physical damage was being handled by Precision Collision CenterHis service advisor has reached out to Mr [redacted] to address his concerns and invite him back to the dealership to readjust the internal settings and seating positions to his liking
We apologize that your service visit was less than exceptionalWe do strive to provide an excellent service experience while also employing certified Mercedes-Benz technicians to service our client's vehiclesWhen you bring your vehicle to Tafel Motors, as well as most every repair facility, when you have a concern that requires a diagnostic process to determine the fault there will be diagnostic charges incurred to identify the problem(s)This principle is applicable in most every industry that is service based and requires skilled employees to diagnosis problemsTafel Motors is no different and adheres to this principleOur diagnostic charges are traditionally paid by the manufacturer when vehicles are under the stated manufacturer warranty, extended warranty companies when approved repairs are performed or the owners of the vehicle where those situations do not applyThe situation involving your vehicle falls into the latterAt this time Tafel Motors does not believe your request is reasonable and respectfully decline to reimburse you the diagnostic charges you requested
*** *** initially submitted an internet inquiry via *** *** to our dealership that was received at 12:PM on 2/14/Our *** manager April reached out to *** *** by phone and email and was eventually able to connect with him via telephone at 3:PMAt that time he
requested a sale price and information about lease paymentsAs is our protocol when a customer asks for payments, April then turned *** *** over to one of our sales consultants *** ***Before *** could get the requested information for *** *** another customer walked into our show room and J*** proceeded to help that customerJ*** was tied up with that customer until 6:at which time he emailed *** ***Once *** *** received the information from *** and it was different than the online price he had seen he made J*** aware of the discrepancyJ*** brought it to the attention of *** ***, the sales manager on duty at the time, and it was then that he discovered the vehicle had been traded to another dealership the night beforeIt had not had time to cycle out of our electronic inventory so in the dealership’s computer system it was still showing as an available vehicleThat is why *** *** and *** could not tell that it had been traded away and was no longer available*** did reach out to *** *** to attempt to explain what had happened and that the price he was seeing online was an error coming from a feed from the other dealershipSomehow they got disconnected during the conversation* *** actually thought *** *** had hung up on him and *** *** says it was the other way around. On 2/16/*** *** the general sales manager, reached out to *** *** to apologize for what happenedIn addition to apologizing *** also offered to sell *** *** a similar in stock vehicle at a substantially discounted priceAt this time the dealership is waiting on a response from *** *** as to whether or not he will accept the dealership’s offerTafel Motors sincerely regrets the misunderstanding that led to *** ***’s dissatisfaction and will proactively work to ensure that it does not happen again
We recently contacted Mr. [redacted] to invite him into the dealership to discuss his concerns. In researching his account, it was determined that he had not made his December payment with [redacted]). Mr. [redacted] purchased his new 2015 MB C300W4 on January 31st and...
returned his 2013 MB C300W4 that same day as well. He did sign a document that disclosed that he had a payment that was still remaining. This information was reviewed with him during his signing of all of the lease purchase paperwork, and he did sign the document disclosing this information.
He told the sales consultant that he had made this payment; however, the payment that was made in January actually went towards paying the January payment (still leaving the December payment as late as well). [redacted] also charged his account late fees for the outstanding balance. He did receive a credit from [redacted] for his February payment ($394.72) as well as the disposition fee ($595) for a total credit of $989.72. The dealership sent in a check for $4250 to [redacted] to pay the excess mileage charge of $4189.75 on his previous lease account.
There is a charge of $331.11 that is a property tax bill that Mr. [redacted] owes to [redacted] (as the state of Kentucky assesses property tax retroactively to whoever had possession of the vehicle as of January 1st of that calendar year). In addition, there is a balance remaining on his account of $604.05 due to late payments, the unpaid payment from December, and taxes. The total balance due on the account is the combination of the two previous charges for a total of $935.16. Mr. [redacted] came in to the dealership and we reviewed this information with him. We also called [redacted] to have the lender review this information with him as well.
While he was here we installed a new license plate bracket frame and a place holder backing to hold the license plate. We absorbed the expense for both of these items. We also ordered the correct license plate (UK) and installed the plate with 4 screws. The original frame had a missing washer so the screw would not stay in place. We corrected both of these items and washed his vehicle as well.
As noted previously, Mr. [redacted] has purchased several vehicles from our dealership and we truly value his business. Although he is ultimately responsible for the remaining charges, we understand that it is important to work with each of our clients to ensure satisfaction. As a good faith gesture, we offered to absorb half of the expense to assist him in this matter ($467.58). We offered to settle the matter with him at that time to bring his account with [redacted] into good standing. We requested the [redacted] representative document notes on his account with the lender so that his credit would not be negatively impacted any further. He requested [redacted] to mail him his account history so that he could review this information. He stated that he was unaware that he had not paid his December payment.
In regards to Mr. [redacted]’s experience with our service department, the primary source of the miscommunication stemmed from the fact that the work he was having done was handled by vendors that we utilize for collision related repairs. His wheels were being repaired by our vendor that handles wheel repairs (Alloy Wheel Repair), and the physical damage was being handled by Precision Collision Center. His service advisor has reached out to Mr. [redacted] to address his concerns and invite him back to the dealership to readjust the internal settings and seating positions to his liking.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We apologize that your service visit was less than exceptional. We do strive to provide an excellent service experience while also employing certified Mercedes-Benz technicians to service our client's vehicles. When you bring your vehicle to Tafel Motors, as well as most every repair facility, when...
you have a concern that requires a diagnostic process to determine the fault there will be diagnostic charges incurred to identify the problem(s). This principle is applicable in most every industry that is service based and requires skilled employees to diagnosis problems. Tafel Motors is no different and adheres to this principle. Our diagnostic charges are traditionally paid by the manufacturer when vehicles are under the stated manufacturer warranty, extended warranty companies when approved repairs are performed or the owners of the vehicle where those situations do not apply. The situation involving your vehicle falls into the latter. At this time Tafel Motors does not believe your request is reasonable and respectfully decline to reimburse you the diagnostic charges you requested.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am very well aware how industry works, my dad was a mechanic however you are not looking at the bigger picture here. I am stating that my previous vehicle purchased at same place as Mercedes had the same type of warranty that I paid less for than on Mercedes and I never paid anything out of pocket unless I was told previously when I serviced my vehicle with them. They changed a button on my trunk, no charge. They changed a mirror, no charge. They re-attached head liner, no charge.
I came into Tafel for someone to see the car and tell me if I should bring it in for service because of couple of things I noticed, they said sure lets make an appointment and get you a loaner which was schedule for a week later. NOBODY said there will be any charge to make an appointment and drop off the car. I brought the car in a week later, got the loaner for a day and that morning NOBODY said there will be any charge to look at it. When I received the call that my car would need a battery they told me the charge there, I decided not to proceed with battery and I was told after having to call twice "you can come get the car" with no mention of ANY charges. As I explained previously service was not satisfactory but when I finally sat down and [redacted] was telling me what they went over he still didn't say there are any charges. He told me there is your car when someone brought it to front door and we were small talking but I sensed like he wasn't done with me even though he wasn't saying anything, I asked "do you need anything else from me" and he said just a form of payment. That is when I asked him why and he stated for checking it out but NEVER said how much. My fault for giving him the card but I was so mad that I didn't even look at how much he charged until I got home. I've never paid that much for someone to look at any of my vehicles that do not have warranty, it is absurd and very unprofessional for you to be expecting a payment for whatever you feel like without quoting or mentioning it ahead of time
Regards,[redacted]
We recently contacted Mr [redacted] to invite him into the dealership to discuss his concerns In researching his account, it was determined that he had not made his December payment with [redacted] ***)Mr [redacted] purchased his new MB C300Won January 31st and returned his MB C300Wthat same day as well He did sign a document that disclosed that he had a payment that was still remaining This information was reviewed with him during his signing of all of the lease purchase paperwork, and he did sign the document disclosing this information He told the sales consultant that he had made this payment; however, the payment that was made in January actually went towards paying the January payment (still leaving the December payment as late as well) [redacted] also charged his account late fees for the outstanding balance He did receive a credit from [redacted] for his February payment ($394.72) as well as the disposition fee ($595) for a total credit of $ The dealership sent in a check for $to [redacted] to pay the excess mileage charge of $on his previous lease account There is a charge of $that is a property tax bill that Mr [redacted] owes to [redacted] (as the state of Kentucky assesses property tax retroactively to whoever had possession of the vehicle as of January 1st of that calendar year) In addition, there is a balance remaining on his account of $due to late payments, the unpaid payment from December, and taxes The total balance due on the account is the combination of the two previous charges for a total of $ Mr [redacted] came in to the dealership and we reviewed this information with him We also called [redacted] to have the lender review this information with him as well While he was here we installed a new license plate bracket frame and a place holder backing to hold the license plate We absorbed the expense for both of these items We also ordered the correct license plate (UK) and installed the plate with screws The original frame had a missing washer so the screw would not stay in place We corrected both of these items and washed his vehicle as well As noted previously, Mr [redacted] has purchased several vehicles from our dealership and we truly value his business Although he is ultimately responsible for the remaining charges, we understand that it is important to work with each of our clients to ensure satisfaction As a good faith gesture, we offered to absorb half of the expense to assist him in this matter ($467.58) We offered to settle the matter with him at that time to bring his account with [redacted] into good standing We requested the [redacted] representative document notes on his account with the lender so that his credit would not be negatively impacted any further He requested [redacted] to mail him his account history so that he could review this information He stated that he was unaware that he had not paid his December payment In regards to Mr [redacted] ’s experience with our service department, the primary source of the miscommunication stemmed from the fact that the work he was having done was handled by vendors that we utilize for collision related repairs His wheels were being repaired by our vendor that handles wheel repairs (Alloy Wheel Repair), and the physical damage was being handled by Precision Collision CenterHis service advisor has reached out to Mr [redacted] to address his concerns and invite him back to the dealership to readjust the internal settings and seating positions to his liking
We apologize that your service visit was less than exceptionalWe do strive to provide an excellent service experience while also employing certified Mercedes-Benz technicians to service our client's vehiclesWhen you bring your vehicle to Tafel Motors, as well as most every repair facility, when you have a concern that requires a diagnostic process to determine the fault there will be diagnostic charges incurred to identify the problem(s)This principle is applicable in most every industry that is service based and requires skilled employees to diagnosis problemsTafel Motors is no different and adheres to this principleOur diagnostic charges are traditionally paid by the manufacturer when vehicles are under the stated manufacturer warranty, extended warranty companies when approved repairs are performed or the owners of the vehicle where those situations do not applyThe situation involving your vehicle falls into the latterAt this time Tafel Motors does not believe your request is reasonable and respectfully decline to reimburse you the diagnostic charges you requested
*** *** initially submitted an internet inquiry via *** *** to our dealership that was received at 12:PM on 2/14/Our *** manager April reached out to *** *** by phone and email and was eventually able to connect with him via telephone at 3:PMAt that time he
requested a sale price and information about lease paymentsAs is our protocol when a customer asks for payments, April then turned *** *** over to one of our sales consultants *** ***Before *** could get the requested information for *** *** another customer walked into our show room and J*** proceeded to help that customerJ*** was tied up with that customer until 6:at which time he emailed *** ***Once *** *** received the information from *** and it was different than the online price he had seen he made J*** aware of the discrepancyJ*** brought it to the attention of *** ***, the sales manager on duty at the time, and it was then that he discovered the vehicle had been traded to another dealership the night beforeIt had not had time to cycle out of our electronic inventory so in the dealership’s computer system it was still showing as an available vehicleThat is why *** *** and *** could not tell that it had been traded away and was no longer available*** did reach out to *** *** to attempt to explain what had happened and that the price he was seeing online was an error coming from a feed from the other dealershipSomehow they got disconnected during the conversation* *** actually thought *** *** had hung up on him and *** *** says it was the other way around. On 2/16/*** *** the general sales manager, reached out to *** *** to apologize for what happenedIn addition to apologizing *** also offered to sell *** *** a similar in stock vehicle at a substantially discounted priceAt this time the dealership is waiting on a response from *** *** as to whether or not he will accept the dealership’s offerTafel Motors sincerely regrets the misunderstanding that led to *** ***’s dissatisfaction and will proactively work to ensure that it does not happen again
*** *** *** *** *** have come to an amicable resolution; issue resolved
We recently contacted Mr. [redacted] to invite him into the dealership to discuss his concerns. In researching his account, it was determined that he had not made his December payment with [redacted]). Mr. [redacted] purchased his new 2015 MB C300W4 on January 31st and...
returned his 2013 MB C300W4 that same day as well. He did sign a document that disclosed that he had a payment that was still remaining. This information was reviewed with him during his signing of all of the lease purchase paperwork, and he did sign the document disclosing this information.
He told the sales consultant that he had made this payment; however, the payment that was made in January actually went towards paying the January payment (still leaving the December payment as late as well). [redacted] also charged his account late fees for the outstanding balance. He did receive a credit from [redacted] for his February payment ($394.72) as well as the disposition fee ($595) for a total credit of $989.72. The dealership sent in a check for $4250 to [redacted] to pay the excess mileage charge of $4189.75 on his previous lease account.
There is a charge of $331.11 that is a property tax bill that Mr. [redacted] owes to [redacted] (as the state of Kentucky assesses property tax retroactively to whoever had possession of the vehicle as of January 1st of that calendar year). In addition, there is a balance remaining on his account of $604.05 due to late payments, the unpaid payment from December, and taxes. The total balance due on the account is the combination of the two previous charges for a total of $935.16. Mr. [redacted] came in to the dealership and we reviewed this information with him. We also called [redacted] to have the lender review this information with him as well.
While he was here we installed a new license plate bracket frame and a place holder backing to hold the license plate. We absorbed the expense for both of these items. We also ordered the correct license plate (UK) and installed the plate with 4 screws. The original frame had a missing washer so the screw would not stay in place. We corrected both of these items and washed his vehicle as well.
As noted previously, Mr. [redacted] has purchased several vehicles from our dealership and we truly value his business. Although he is ultimately responsible for the remaining charges, we understand that it is important to work with each of our clients to ensure satisfaction. As a good faith gesture, we offered to absorb half of the expense to assist him in this matter ($467.58). We offered to settle the matter with him at that time to bring his account with [redacted] into good standing. We requested the [redacted] representative document notes on his account with the lender so that his credit would not be negatively impacted any further. He requested [redacted] to mail him his account history so that he could review this information. He stated that he was unaware that he had not paid his December payment.
In regards to Mr. [redacted]’s experience with our service department, the primary source of the miscommunication stemmed from the fact that the work he was having done was handled by vendors that we utilize for collision related repairs. His wheels were being repaired by our vendor that handles wheel repairs (Alloy Wheel Repair), and the physical damage was being handled by Precision Collision Center. His service advisor has reached out to Mr. [redacted] to address his concerns and invite him back to the dealership to readjust the internal settings and seating positions to his liking.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We apologize that your service visit was less than exceptional. We do strive to provide an excellent service experience while also employing certified Mercedes-Benz technicians to service our client's vehicles. When you bring your vehicle to Tafel Motors, as well as most every repair facility, when...
you have a concern that requires a diagnostic process to determine the fault there will be diagnostic charges incurred to identify the problem(s). This principle is applicable in most every industry that is service based and requires skilled employees to diagnosis problems. Tafel Motors is no different and adheres to this principle. Our diagnostic charges are traditionally paid by the manufacturer when vehicles are under the stated manufacturer warranty, extended warranty companies when approved repairs are performed or the owners of the vehicle where those situations do not apply. The situation involving your vehicle falls into the latter. At this time Tafel Motors does not believe your request is reasonable and respectfully decline to reimburse you the diagnostic charges you requested.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am very well aware how industry works, my dad was a mechanic however you are not looking at the bigger picture here. I am stating that my previous vehicle purchased at same place as Mercedes had the same type of warranty that I paid less for than on Mercedes and I never paid anything out of pocket unless I was told previously when I serviced my vehicle with them. They changed a button on my trunk, no charge. They changed a mirror, no charge. They re-attached head liner, no charge.
I came into Tafel for someone to see the car and tell me if I should bring it in for service because of couple of things I noticed, they said sure lets make an appointment and get you a loaner which was schedule for a week later. NOBODY said there will be any charge to make an appointment and drop off the car. I brought the car in a week later, got the loaner for a day and that morning NOBODY said there will be any charge to look at it. When I received the call that my car would need a battery they told me the charge there, I decided not to proceed with battery and I was told after having to call twice "you can come get the car" with no mention of ANY charges. As I explained previously service was not satisfactory but when I finally sat down and [redacted] was telling me what they went over he still didn't say there are any charges. He told me there is your car when someone brought it to front door and we were small talking but I sensed like he wasn't done with me even though he wasn't saying anything, I asked "do you need anything else from me" and he said just a form of payment. That is when I asked him why and he stated for checking it out but NEVER said how much. My fault for giving him the card but I was so mad that I didn't even look at how much he charged until I got home. I've never paid that much for someone to look at any of my vehicles that do not have warranty, it is absurd and very unprofessional for you to be expecting a payment for whatever you feel like without quoting or mentioning it ahead of time
Regards,[redacted]