American Satellite

All her money has been refunded and she has her vehicle back[redacted]

Hello I received your complaint today and I am respondingSo here is our side of it: On 11/we did install wireless repeaters around the facility along with a port poe ethernet switch we did not discuss any router of any kind that is their ISP's provision not ours as we do not provide internet service of any kindHowever for what it is worth I have never seen a router cost $Upon completion of the installation [redacted] attempted to pay the bill different times of which the credit card she gave us was declined after week of talking with her they finally issued a check for the balance owedWarranty is structured as 1year parts days laborPlease be advised in early April of we were contacted by [redacted] of [redacted] stating he was installing wireless sound system in the facility and wanted to split the internet signal into different internet addressesI advised him against it as the system we designed was installed for the purpose of boosting the wifi signal thru out the facility supporting only internet connectivity from one address not threeHe was told we would not do it and advised him against itWe were then called again by Mr [redacted] days later and he was talking to someone else at the same time at the site discussing wires they had disconnected and trying to find their location he was also trying to solve the router issue because when he went ahead and split the router into different addresses he lost internet connectivity all togetherI told him sir that is exactly why I advised against itLast Friday [redacted] did call me and I informed her of my conversation with [redacted] and she began to raise her voice and demanded that I fix his problem so yes I did terminate the conversation as I did not deserve to be yelled at and Mr [redacted] should be the one fullfilling their demandsIn closing I am sending a copy of the invoice between [redacted] and us to show what they purchased of which [redacted] was walked thru with and showed each location which also showed proof of delivery and installationAs far as not honoring the warranty the warranty for labor ended 3/04/2016, the manufacturer warranty can be either handled by them thru Net Gear or any authorized Net Gear dealerI did leave the warranty cards with [redacted] and told her to make sure she filled them out and sent them in Any questions please call thank you have a great day Bill D [redacted] American Satellite, Inc317-839-Email: [email protected] Visit our website at: www.americansatelliteinc.com

Maam I read the response and I must say wow what a dishonest world we live inI myself did this work so I remember it well [redacted] from [redacted] contacted me and asked me about this site to start with, he drove me there and actually introduced me to [redacted] and [redacted] *** Mr [redacted] explained that he knew these people very well and yes at the time of introduction it did appear to be that way they all said hi first name basis and even hugs exchanged, he then told them he did av as they well new but did not do networking or wifi and thats when he introduced me We sent them a estimate itemized at that they gave us down payment and we preformed the installationWe showed [redacted] every piece of equipment box by box which clearly shows model numbers we did this upon arrival on installation dayWe then began process of installation we installed of the 730's thru out the main building and we put the 6th over in the pro shop next door per [redacted] ***s request as she stated she needed wifi over there as wellUpon completion of the installation of the equipment we did different walk thrus with [redacted] and with [redacted] starting showing them where their ISP installed their equipment then showed both ladies the wire ran from there to the switch we installed and then walked them to each location where we installed the repeaters so they could physically see them in case they may need rebooted [redacted] actually unlocked the pro shop as it was closed for the winter and we followed her carrying the last in its box and she showed us where she wanted which was behind the counter by the floor [redacted] walked with me as well per we confirmed wifi operation thru out the main building and over in the pro shop where she locked the pro shop back up herself I find it strange at best to discover since I responded to the original complaint that [redacted] and Mr [redacted] have all of the sudden discovered the equipment has changed and I have shorted them equipmentMaam I showed [redacted] and [redacted] all the equipment and they seen it with their own eyes I walked out empty handedI did return a few days later on crutches (due to surgery) to collect a check for payment since their credit card was being declinedI left that day empty handed as well with a folded check in my pocket As far as them paying [redacted] any monies that is between them I without a doubt instructed [redacted] NOT to use his equipment on the wifi system we installed as the site did not have enough bandwidth to support what he was wanting to doAnd the site was very clear to me they did not want to pay their ISP anymore money for internet service as the bill was already to high I hope this explains my side, as I said I actually showed them both the equipment at every location they seen it with their own eyesAny questions please call thank you have a great day Bill D [redacted] American Satellite, Inc317-839-Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Bill D[redacted] is not accurate in his response.  We had to hire [redacted] to discover why American Satellite's installed service was not working.  Please see attached invoice from [redacted], that we expect American Satellite to pay for.  Also, attached is the summary and photos of Mr. [redacted]'s findings after inspecting American Satellite's work performed.
The (6) repeaters (which I incorrectly referred to as a router) that American Satellite said they installed is incorrect.  American Satellite installed only (5) repeaters, as seen in the attached photos, not the (6) he invoiced and collected on. Hence, why we are asking for the $641. 84 reimbursement.  Not only did we get shorted (1) repeater, but he installed the wrong ones.  His invoice states (6) netgear wac 730 repeaters, photo #2 shows that 720's were actually installed.  Not only did we get lesser strength, the 720 repeaters are much less in price approximately $289.00 each, yet he charged us $599.85 each for 730 repeaters.  This is a perfect example of American Satellite taking advantage of our inexperience and understanding of technology and gauging us on price!
Bill D[redacted] and American Satellite purposely ignored numerous phone calls and emails sent by myself and [redacted] requesting service for labor, etc. while under the 90 day warranty.  How convenient for Bill D[redacted] to say the warranty is now expired!
Bill D[redacted] needs to provide us explanation as to why he did not install what we paid for AND reimburse us for:
The missing netgear unit - $641.84
The difference between (5) net gear 730's and 720's $$$$
The $1,296.48 paid to [redacted] due to American Satellite NOT responding and servicing us as a client.
 
 
 
 
Regards,[redacted]

Hello I received your complaint today and I am responding. So here is our side of it: On 11/20 2015 we did install wireless repeaters around the facility along with a 24 port poe ethernet switch we did not discuss any router of any kind that is their ISP's provision not ours as we do not provide...

internet service of any kind. However for what it is worth I have never seen a router cost $641.84. Upon completion of the installation [redacted] attempted to pay the bill 4 different times of which the credit card she gave us was declined after 1 week of talking with her they finally issued a check for the balance owed. Warranty is structured as 1year parts 90 days labor. Please be advised in early April of 2016 we were contacted by [redacted] of [redacted] stating he was installing wireless sound system in the facility and wanted to split the internet signal into 3 different internet addresses. I advised him against it as the system we designed was installed for the purpose of boosting the wifi signal thru out the facility supporting only internet connectivity from one address not three. He was told we would not do it and advised him against it. We were then called again by Mr [redacted] 3 days later and he was talking to someone else at the same time at the site discussing wires they had disconnected and trying to find their location he was also trying to solve the router issue because when he went ahead and split the router into 3 different addresses he lost internet connectivity all together. I told him sir that is exactly why I advised against it. Last Friday [redacted] did call me and I informed her of my conversation with [redacted] and she began to raise her voice and demanded that I fix his problem so yes I did terminate the conversation as I did not deserve to be yelled at and Mr [redacted] should be the one fullfilling their demands. In closing I am sending a copy of the invoice between [redacted] and us to show what they purchased of which [redacted] was walked thru with and showed each location which also showed proof of delivery and installation. As far as not honoring the warranty the warranty for labor ended 3/04/2016, the manufacturer warranty can be either handled by them thru Net Gear or any authorized Net Gear dealer. I did leave the warranty cards with [redacted] and told her to make sure she filled them out and sent them in.   Any questions please call thank you have a great day.   Bill D[redacted] American Satellite, Inc. 317-839-9977 Email: [email protected] Visit our website at: www.americansatelliteinc.com

Maam I read the response and I must say wow what a dishonest world we live in. I myself did this work so I remember it well. [redacted] from [redacted] contacted me and asked me about this site to start with, he drove me there and actually introduced me to [redacted] and [redacted].  Mr [redacted] explained that he knew these people very well and yes at the time of introduction it did appear to be that way they all said hi first name basis and even hugs exchanged, he then told them he did av as they well new but did not do networking or wifi and thats when he introduced me.   We sent them a estimate itemized at that they gave us down payment and we preformed the installation. We showed [redacted] every piece of equipment box by box which clearly shows model numbers we did this upon arrival on installation day. We then began process of installation we installed 5 of the 730's thru out the main building and we put the 6th 730 over in the pro shop next door per [redacted]s request as she stated she needed wifi over there as well. Upon completion of the installation of the equipment we did 2 different walk thrus 1 with [redacted] and 1 with [redacted] starting showing them where their ISP installed their equipment then showed both ladies the wire ran from there to the switch we installed and then walked them to each location where we installed the repeaters so they could physically see them in case they may need rebooted. [redacted] actually unlocked the pro shop as it was closed for the winter and we followed her carrying the last 730 in its box and she showed us where she wanted which was behind the counter by the floor. [redacted] walked with me as well 730 per 730 we confirmed wifi operation thru out the main building and over in the pro shop where she locked the pro shop back up herself.  I find it strange at best to discover since I responded to the original complaint that [redacted] and Mr [redacted] have all of the sudden discovered the equipment has changed and I have shorted them equipment. Maam I showed [redacted] and [redacted] all the equipment and they seen it with their own eyes I walked out empty handed. I did return a few days later on crutches (due to surgery) to collect a check for payment since their credit card was being declined. I left that day empty handed as well with a folded check in my pocket.  As far as them paying [redacted] any monies that is between them I without a doubt instructed [redacted] NOT to use his equipment on the wifi system we installed as the site did not have enough bandwidth to support what he was wanting to do. And the site was very clear to me they did not want to pay their ISP anymore money for internet service as the bill was already to high.  I hope this explains my side, as I said I actually showed them both the equipment at every location they seen it with their own eyes. Any questions please call thank you have a great day.   Bill D[redacted] American Satellite, Inc. 317-839-9977 Email: [email protected]

All her money has been refunded and she has her vehicle back.[redacted]