American Soap Company

Initial Business Response / [redacted] (1000, 9, 2015/09/03) */ [redacted] Wholesale made an order with American Soap Company (***) to prepare an Anti-Itch soap bar, in February [redacted] proceeded to acquire raw materials in support of the [redacted] order, began testing ingredients and specific formulationsIn doing so, we discovered that one of the key ingredients in the Anti-itch bar was faulty and that a new supplier of that ingredient would have to be found and ingredients tested We reported this fact to [redacted] this fact and they responded that any revision to the preliminary time schedule was unacceptable and indicated that they wanted to cancel the orderAt the time, [redacted] indicated that any cancellation of the project would require that expenses incurred would be charged to the account Then, in an attempt to resolve the issues, [redacted] authorized a revision to the original project to a second, completely different project [redacted] proceeded to acquire the necessary components for the Caracol projectThere were, again, some technical difficulties with the formulations for the second project and this was reported to *** [redacted] has expended resources far in excess of the deposit that [redacted] had placed and we have been unable to apply these resources to another projectThe key disagreement here is the amounts which should be refunded to ***We believe that due the nature of the circumstances that the refund should be no more than $With an agreement on that amount, we can proceed to make that payment and end these activities Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) On February 3, 2015, an order was placed by [redacted] Wholesale with American Soap Company (***) to prepare an Anti-itch soap bar with a timeframe of weeks When this project was in process there was a lack of communication by [redacted] Mr [redacted] ***After several unsuccessful attempts and months later Mr [redacted] informed [redacted] that he was experiencing personal and health issues and was unable to produce this product When [redacted] was informed of this situation a new project was placed to [redacted] on April 30th, 2015, to manufacture Baba de Caracol soap bar, which has been produced in previous years by [redacted] with a timeframe of weeksThere were no cancellation fees or additional charges to the new orderOnce again there was a lack of communication by ***There were, again, difficulties producing this item and were informed by American Soap Company that the order [redacted] be cancelled and my deposit [redacted] be refunded as stated on this email by Mr [redacted] *** " [redacted] , I regret to report that the latest effort to produce the Caracol bars has failedAs a result of this, staffing and other personal issues, we have decided to suspend production operations indefinitely We [redacted] cancel your order and organize a plan to refund your depositI sincerely apologize for these circumstances ***" As stated on [redacted] response both projects were terminated due to American Soap Company personal issues and faulty ingredients [redacted] has lost over months of sales and clients for these items [redacted] has also lost money by manufacturing boxes for these soap bars, which were never manufacturedDue to the nature of the circumstances [redacted] should receive a much greater amount due to the lost clients, months and counting of money held by [redacted] and boxes produced for this soap barsBut [redacted] is only requesting the deposit made of $ Your behavior lacks business ethics, integrity, and honestyIt is really sad that I have to deal with people like you that I consider agents of destruction of the American economy If I do not receive my deposit after this process has concludedI [redacted] take legal action to retrieve a greater amount due to the time and money lostI [redacted] contact the Colorado Attorney General Office (Fraud Department) and Colorado Consumer Protection Department and make a complaint against you

See Attachment

Initial Business Response /* (1000, 9, 2015/09/03) */
[redacted] Wholesale made an order with American Soap Company ([redacted]) to prepare an Anti-Itch soap bar, in February 2015. [redacted] proceeded to acquire raw materials
in support of the [redacted] order, began testing ingredients and specific...

formulations. In doing so, we discovered that one of the key ingredients in the Anti-itch bar was faulty and that a new supplier of that ingredient would have to be found
and ingredients tested.
We reported this fact to [redacted] this fact and they responded that any revision to the preliminary time schedule was unacceptable and indicated that they wanted to cancel the order. At the time, [redacted] indicated that any cancellation of the project would require that expenses incurred would be
charged to the account.
Then, in an attempt to resolve the issues, [redacted] authorized a revision to the original project to a second, completely different project. [redacted] proceeded to acquire the necessary components for the Caracol project. There were, again,
some technical difficulties with the formulations for the second project and this was reported to [redacted].
[redacted] has expended resources far in excess of the deposit that [redacted] had placed and we have been unable to apply these resources to another project. The key disagreement here is the amounts which should be refunded to [redacted]. We believe that due the nature of the circumstances that the refund should be no more than $1500. With an agreement on that amount, we can proceed to make that payment and
end these activities.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On February 3, 2015, an order was placed by [redacted] Wholesale with American Soap Company ([redacted]) to prepare an Anti-itch soap bar with a timeframe of 6 weeks.
When this project was in process there was a lack of communication by [redacted] Mr. [redacted]. After several unsuccessful attempts and 3 months later Mr. [redacted] informed [redacted] that he was experiencing personal and health issues and was unable to produce this product.
When [redacted] was informed of this situation a new project was placed to [redacted] on April 30th, 2015, to manufacture Baba de Caracol soap bar, which has been produced in previous years by [redacted] with a timeframe of 4 weeks. There were no cancellation fees or additional charges to the new order. Once again there was a lack of communication by [redacted]. There were, again, difficulties producing this item and were informed by American Soap Company that the order [redacted] be cancelled and my deposit [redacted] be refunded as stated on this email by Mr. [redacted].
" [redacted],
I regret to report that the latest effort to produce the Caracol bars has failed. As a result of this, staffing and other personal issues, we have decided to suspend production operations indefinitely.
We [redacted] cancel your order and organize a plan to refund your deposit. I sincerely apologize for these circumstances.
[redacted]. "
As stated on [redacted] response both projects were terminated due to American Soap Company personal issues and faulty ingredients.
[redacted] has lost over 6 months of sales and clients for these items. [redacted] has also lost money by manufacturing boxes for these soap bars, which were never manufactured. Due to the nature of the circumstances [redacted] should receive a much greater amount due to the lost clients, 8 months and counting of money held by [redacted] and boxes produced for this soap bars. But [redacted] is only requesting the deposit made of $3090.00.
Your behavior lacks business ethics, integrity, and honesty. It is really sad that I have to deal with people like you that I consider agents of destruction of the American economy.
If I do not receive my deposit after this process has concluded. I [redacted] take legal action to retrieve a greater amount due to the time and money lost. I [redacted] contact the Colorado Attorney General Office (Fraud Department) and Colorado Consumer Protection Department and make a complaint against you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]