American Society of Composers, Authors & Publishers

We reached out to the customer to assist with billing. The customer wanted to get locked in on a set rate, however we explained rates are subject to change and advance notice would be provided. Customer opted to not subscribe since he could not get a lifetime rate. His account is clear with us and...

no money is owed on his account.

We have contacted the customer today (1/10/17) and resolved the payment issue.Marshall

Initial Business Response /* (1000, 5, 2016/04/15) */
We apologize for the inconvenience and have added the customers address to our do not mail list and will ensure that the customer will no longer receive subscription offers from The Bee.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/16)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Customer account has been confirmed that they are no longer receiving delivery and the outstanding balance will be waived as a one time courtesy. The account will be left with a zero balance and in regards of ARM Solutions, they are a third party vendor who process our collections. However ARM...

Solutions is not a crediting reporting agency and this will not impact credit score or reflect on credit report. If you have any further questions or requests please feel free to contact us at ###-###-####.

Customer account has been confirmed that they are no longer receiving delivery and the outstanding balance will be waived as a one time courtesy. The account will be left with a zero balance and in regards of [redacted], they are a third party vendor who process our collections. However [redacted]...

[redacted] is not a crediting reporting agency and this will not impact credit score or reflect on credit report. If you have any further questions or requests please feel free to contact us at ([redacted].

Mr. [redacted] called our office on September 9, 2016 and was informed by a representative that the subscription does not stop automatically at the end of their payment; all correspondence with the subscriber, such as bills, state that the subscriber needs to notify the Fresno Bee when they would like...

to cancel. Mr. [redacted] was mailed to billing notices; one on 4/7/16 and the other on 5/22/16 asking for payment for continued service. On these statements the verbage included the instructions to call the Fresno Bee to cancel.I have left the subscriber a message explaining that I will write off the grace this time, and that in the future he should cancel the subscription personally when he wishes it to stop.I have also left him my phone number for future contact, if needed.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 12285203, and find that this resolution is satisfactory to me.I am hoping this does not give the Fresno Bee a favorable rating. I asked for all of this prior to submitting this complaint to the Revdex.com and was not followed up on. In fact the reps at the Fresno Bee didn't seem to take my complaints seriously nor did they seem to care at all about the poor service I was receiving from them.