American Sports & Fitness Association

Thank you for contacting us about this dispute.  We value Mrs. [redacted] as an [redacted]® customer and would like to address her concerns.   1.    Addressing Claim About Insurance:    [redacted]® is partnered with [redacted] ([redacted]), the...

largest heathcare insurance company in the nation to provide quality insurance for our certified fitness professionals.  For more information about our partnership with [redacted] and insurance coverage please see the following:  www.[redacted].com/[redacted]   2.    Addressing Claim About Employment:   [redacted]® provides employment credential verification for our certified professionals daily.  However, we cannot guarantee the hiring practices of any employing institution.    From our site’s FAQ section:    https://[redacted]/pages/contact-us   “3.) Where do[redacted]® certified professionals work? [redacted]® has certified many thousands of fitness professionals working throughout the United States and internationally.  Of course, the hiring practices of any business are at the discretion of the manager/owner.”   3.    Addressing Claim About Refunds:   Due to the e-delivery (email delivery) nature of our product, [redacted]® does not offer refunds.  As our product is downloadable, it cannot be retracted.  Therefore, we do not offer refunds once the product is issued.  This is explained both on our site and in our terms agreed to prior to purchase.  As Ms. [redacted] claims that she has not received one of her qualifications, we have re-issued it to her via email.  Additionally, all clients can access and download their certifications 24/7 free from our site at:   https://[redacted]/pages/certifications-download-area   While the above information is available on our site (links above), we understand that misunderstandings and misconceptions may happen after a purchase.  So, in a good faith effort, we would like to offer Ms. [redacted] a unique one-time use discount code for 20% off of her next purchase (valid until 01/15/2017).  In addition to fitness qualifications, this code will also apply to all texts/manuals and fitness marketing materials.  Please use code:  Jbeck20   We appreciate Ms. [redacted]’s business and hope to resolve her concerns.  We have identified and best addressed the client’s claims about our service and detailed where each of the client’s claims may be addressed on our website.  In a good faith effort we have provided the client a site-wide, unique discount code to be used at her convenience.  It is our sincerest hope that this misunderstanding has been clarified and resolved. Sincerely,   [redacted]® Staff