Complaint response ID # ***Laughlin Towing made the owner aware that the original grille was never replaced as originally estimated by *** *** InsMr*** fully understood that the grille was never replaced per his statement "Troy said they did'nt touch grille as it didn't need
replaced"The damage to the original grille was cosmetic and did not warrant replacementLaughlin's used the surplus for the grille towards Mr***'s extra work, which he now states he was never made aware of.The original repairs were completed on 8/21/Mr*** noticed in March of 2016, six months later that the grille in his vehicle was looseMr*** then contatced his inscompany with full knowledge that the grille had never been replaced from the original claim*** *** insurance issued Mr*** another additional payment for a NEW grille and door pin bushings on 3/17/in the amount of $329.44, This could be construed as insurance fraud as he accepted monies for a new grille with full knowledge that the original was never replaced.Mr.*** brought his vehicle to Laughlin's on 8/9/Prior to leaving the shop Mr*** was made aware that Laughlin's felt they could affix the loose grille to the vehicle for himWhen Mr.*** retured later that day he was made aware that the technician was able to attach the grille with hardware and plastic shims, all of this was done for Mr*** as a courtesy at NO CHARGE leaving him with the payment he received from his insurance company in the amount of $329.44.Mr***'s stated that his Desired settlement would be to take the vehicle to another shopMr*** still has the monies from his insurance company and is free to take his vehicle wherever he chooses,
Complaint response ID # ***Laughlin Towing made the owner aware that the original grille was never replaced as originally estimated by *** *** InsMr*** fully understood that the grille was never replaced per his statement "Troy said they did'nt touch grille as it didn't need
replaced"The damage to the original grille was cosmetic and did not warrant replacementLaughlin's used the surplus for the grille towards Mr***'s extra work, which he now states he was never made aware of.The original repairs were completed on 8/21/Mr*** noticed in March of 2016, six months later that the grille in his vehicle was looseMr*** then contatced his inscompany with full knowledge that the grille had never been replaced from the original claim*** *** insurance issued Mr*** another additional payment for a NEW grille and door pin bushings on 3/17/in the amount of $329.44, This could be construed as insurance fraud as he accepted monies for a new grille with full knowledge that the original was never replaced.Mr.*** brought his vehicle to Laughlin's on 8/9/Prior to leaving the shop Mr*** was made aware that Laughlin's felt they could affix the loose grille to the vehicle for himWhen Mr.*** retured later that day he was made aware that the technician was able to attach the grille with hardware and plastic shims, all of this was done for Mr*** as a courtesy at NO CHARGE leaving him with the payment he received from his insurance company in the amount of $329.44.Mr***'s stated that his Desired settlement would be to take the vehicle to another shopMr*** still has the monies from his insurance company and is free to take his vehicle wherever he chooses,