American Standard Roofing

Initial Business Response / [redacted] (1000, 8, 2015/09/08) */ Contact Name and Title: arcus [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @cox.net These statements are and we have several pages of documentation to prove that wks after the damage, Mrand Mrs [redacted] contacted meThey set a time for a week later to contract with us to perform repairs to their homeThe home was livable and required no emergency repairs, however we did hire a fence contractor to perform fence repairs in order to keep the dogs in business days later Mrs [redacted] expressed concern about the amount of time it was taking for us to generate an estimate to be provided to their insurance carrierI explained it takes time to get bids from sub-contractors and generate a fair and accurate estimate, and we made Mrand Mrs [redacted] our #priorityTo support this statement, we have pages of typed daily log notes demonstrating our efforts and correspondence with the [redacted] Mrs [redacted] later made it clear that she knew where I lived and had approached roofing crews performing work for my neighbors, and believed that we were making my neighbors a priorityand that her insurance, "Liberty" told her she needed to find another contractorWhile we are unsure who she spoke with, we are certain that they were not working for usI made it clear to her, that she and her husband were our #priorityOne problem at this point was Mrand Mrs [redacted] had not provided us with the insurance paperwork as they had agreedCoupled with that Mr [redacted] had made several threats to shoot any contractor that shows up at his property unannounced, boasting of carrying a loaded weapon, including demands that we come during non working hours to gather information for our estimate to be generated and provided to their insurance carrier The space provided here does not allow me to include all of our documentation, but I have provided it to Mrand Mrs [redacted] Attorney, and am certainly open for discussion concerning these mattersMy personal phone number is: (XXX)XXX-XXXX I am including an abbreviated detail of dates and times we contacted and/or attempted to contact the [redacted] 06/12/­ received call from Mr [redacted] I told Mr [redacted] , That I could send foreman to look at propertyMr [redacted] stated that he was armed and carried a loaded, weapon on him & to make sure our workers call so, he wouldn't shoot anyone 06/15/- I sent our foreman [redacted] to check the property 06/18/- [redacted] went to speak with the [redacted] , sign a contract & look at the insurance paperworkMr [redacted] signed & dated our contract 6/18/ 6/23/- I called Mr& Mrs [redacted] to let know I'd be sending contractors to look at what needed to be done & scheduled Again, Mr [redacted] stated he had a loaded gun and would shoot anyone he didn't know on his propertyI assured him all contractors would call before they came out 6/24/­ I called left voice mail on Mr [redacted] cell phone and Lib Mutual adjuster: we needed complete insurance paperwork, we were missing several pagesI did not receive a call back 6/29/XX - X:XXpm­ Called left voice mail for Mrs [redacted] regarding Insurance paperwork, & bid for the fencing since they wanted to use a specific contractorI did not, receive a return call 6/29/XX - X:XXpm - Called and left same voice mail message for Mr [redacted] 6/29/XX X:XXpm - Mr [redacted] returned call & stated that he would fax insurance paperwork & fencing contractors bid & information as well I let him know I would be sending guy's out within the next couple of days to measure the shop building/Barn 7/1/- I sent our foreman's helper to get drawing & measurements of Barn/Shop & to check windows & whatever else needed to be done to that building 7/- 7/6/- closed for July, 7/7/- Contacted Metro ­ Plex Fencing regarding, their bid for [redacted] & [redacted] 7/8/- Passed the information on to my boss [redacted] who contacted [redacted] regarding his bid & what we needed him to include for insurance submission 7/8/- [redacted] said he had a meeting set with the [redacted] on 7/13/to get a final approval on his bids for the decking, gazebo,/arbor & fencing 7/10/15­ placed several calls, to different vendors regarding barn/shop building and info on what was needed, to replace siding, windows ect 7/13/15= [redacted] called to let me know he would be meeting with the [redacted] , and sending revised bid with precise explanations for insurance company 7/15/- Called the [redacted] to see how meeting went with [redacted] , they said everything went fine Mr [redacted] expressed need to have temporary fence installed so animals would have a safe place to run and do their businessI called [redacted] told him what was neededHe said he'd get over to install temp fence for animalsBut, would be a few days before he could do so 7/20/- [redacted] called said he was going to [redacted] that evening to install temp fencing for dogsCalled client left VM message that [redacted] would be out Did not receive return call 7/21/XX - XX:XXam , Placed call with [redacted] regarding estimates for the re­skin on Barn/Shop Spoke with [redacted] @ [redacted] stated that he would get the information needed & put together an estimateCalled client left VM message to return callDidn't receive a return call 7/28/XX - X:XXam Called Mr [redacted] Left VM message to please return callDidn't receive return call Again Placed call to clients, @ 5:30pm, left VM message, Again no return Call 7/27/- Called [redacted] @ [redacted] regarding estimateHe stated he had final numbers and would fax over info [redacted] was in office and asked questions regarding his estimateHe spoke with [redacted] from 4­ 4:45pm, [redacted] faxed over estimate for materials again for [redacted] to submit estimate to Liberty Mutual Insurance, for approval 7/30/­­ 9:00am Called [redacted] again Left VM to please return callReceived return call from [redacted] @2:30pm I explained to him about the re­skin on the Barn/Shop building & that I was also sending out the A/C contractor to look at the A/C unit to see if it needed combing or replaced due to hail damage it receivedHe complained about how many contractors were coming out to the propertyI explained to him this was the process needed to get a complete & accurate estimate together for ins co 7/31/­ Called, Mr [redacted] Spoke with him about decking they on home, x or osb sheeting he didn't knowtold him need to send foreman to look as it was import to file with insurance & Newcastle codesHe said if we needed to look at it would have to be there earlyThat they left for work by 6:am, otherwise, there would be no access to the homeI told him that was fine he would be out there no later than 6:00am 8/1/XX - X:XXam, [redacted] went to check deckingclient came to door in a towel to let him access the attic to check decking & get pictures of it for insurance company to review a supplemental to the current estimate we had to submit to the insurance company 8/3/­­ Our A/C tech called to let me know he had tried on numerous occasions to contact our client regarding there a/c unitAnd wanted to know if he had correct numberJust to clarify I, did double check the number he was given and it was correctI told him I would call the client again to let them know he would be out thereAlso, warned him to call 1st before going out to property 8/5/- Had A/C contractor out to check A/C again with instructions as to what needed to be done & completed, & That he would get back with me on estimates Called Client to let him know that he would be out there again and at what time he was planning on being out there 8/10/-Submitted Claim # XXXXXXXXX­to Liberty Mutual Insurance on Policy # HXXXXXXXXXXXXX, on 8/10/@ 4:30pm Called client to let them know that I submitted the, claim with insurance co for approval No one answered left VM message to please return call 8/10/- Spoke to [redacted] the fencing contractor regarding the claim filed with insurance & what we were expecting time­wise on the insurance company 8/15/- [redacted] called to see if the pool had been finished out there at the clients property, he wanted get sttarted decking around the pool area & arbor as wellI told him I didn't know since we were not doing the poolBut I would check and get back with him 8/15/­­­ called clients to see about the pool left MV message to return callNo answerNo return call 8/24/- Received in mailbox Letter from Riggs & Abney Attorneys at law a request for termination of contract 8/24/- called Fed Frazier AdjFor Liberty Mutual Insurance to follow up claim Left multiple VM messages to return call Did not receive any return calls 8/31/- Received in mail letter from Attorney General - A complaint against A.S C Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Untruthful!!!!

Revdex.com: At this time, I have not been contacted by Acadian Title and Escrow Group regarding complaint ID Regards, [redacted] ***

Initial Business Response /* (1000, 8, 2015/09/08) */
Contact Name and Title: arcus [redacted] Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@cox.net
These statements are false and we have several pages of documentation to prove that.
5 wks after the damage, Mr. and Mrs. [redacted]...

contacted me. They set a time for a week later to contract with us to perform repairs to their home. The home was livable and required no emergency repairs, however we did hire a fence contractor to perform fence repairs in order to keep the dogs in.
7 business days later Mrs. [redacted] expressed concern about the amount of time it was taking for us to generate an estimate to be provided to their insurance carrier. I explained it takes time to get bids from sub-contractors and generate a fair and accurate estimate, and we made Mr. and Mrs. [redacted] our #1 priority. To support this statement, we have 3 pages of typed daily log notes demonstrating our efforts and correspondence with the [redacted].
Mrs. [redacted] later made it clear that she knew where I lived and had approached roofing crews performing work for my neighbors, and believed that we were making my neighbors a priority. and that her insurance, "Liberty" told her she needed to find another contractor. While we are unsure who she spoke with, we are certain that they were not working for us. I made it clear to her, that she and her husband were our #1 priority. One problem at this point was Mr. and Mrs. [redacted] had not provided us with the insurance paperwork as they had agreed. Coupled with that Mr. [redacted] had made several threats to shoot any contractor that shows up at his property unannounced, boasting of carrying a loaded weapon, including demands that we come during non working hours to gather information for our estimate to be generated and provided to their insurance carrier.
The space provided here does not allow me to include all of our documentation, but I have provided it to Mr. and Mrs. [redacted] Attorney, and am certainly open for discussion concerning these matters. My personal phone number is: (XXX)XXX-XXXX.
I am including an abbreviated detail of dates and times we contacted and/or attempted to contact the [redacted].
06/12/15 ­ received call from Mr. [redacted]
I told Mr. [redacted], That I could send foreman to look at property. Mr. [redacted] stated that he was armed and carried a loaded, weapon on him & to make sure our workers call so, he wouldn't shoot anyone.
06/15/15 - I sent our foreman [redacted] to check the property
06/18/15 - [redacted] went to speak with the [redacted], sign a contract & look at the
insurance paperwork. Mr. [redacted] signed & dated our contract 6/18/15.
6/23/15 - I called Mr. & Mrs. [redacted] to let know I'd be sending contractors to look at what needed to be done & scheduled . Again, Mr. [redacted] stated he had a loaded gun and would shoot anyone he didn't know on his property. I assured him all contractors would call before they came out.
6/24/15 ­ I called left voice mail on Mr. [redacted] cell phone and Lib Mutual adjuster: we needed complete insurance paperwork, we were missing several pages. I did not receive a call back.
6/29/XX - X:XXpm­ Called left voice mail for Mrs. [redacted] regarding Insurance paperwork, & bid for the fencing since they wanted to use a specific contractor. I did not, receive a return call.
6/29/XX - X:XXpm - Called and left same voice mail message for Mr. [redacted]
6/29/XX X:XXpm - Mr. [redacted] returned call & stated that he would fax insurance paperwork & fencing contractors bid & information as well.
I let him know I would be sending guy's out within the next couple of days to
measure the shop building/Barn.
7/1/15 - I sent our foreman's helper to get drawing & measurements of Barn/Shop & to check windows & whatever else needed to be done to that building.
7/3 - 7/6/15 - closed for July,4
7/7/15 - Contacted Metro ­ Plex Fencing regarding, their bid for [redacted] & [redacted].
7/8/15 - Passed the information on to my boss [redacted] who contacted [redacted]
regarding his bid & what we needed him to include for insurance submission.
7/8/15 - [redacted] said he had a meeting set with the [redacted] on 7/13/15. to get a final approval on his bids for the decking, gazebo,/arbor & fencing.
7/10/15­ placed several calls, to different vendors regarding barn/shop building and
info on what was needed, to replace siding, windows ect..
7/13/15= [redacted] called to let me know he would be meeting with the [redacted], and sending revised bid with precise explanations for insurance company.
7/15/15 - Called the [redacted] to see how meeting went with [redacted] , they said everything went fine.
Mr. [redacted] expressed need to have temporary fence installed so animals would have a safe place to run and do their business. I called [redacted] told him what was needed. He said he'd get over to install temp fence for animals. But, would be a few days before he could do so.
7/20/15 - [redacted] called said he was going to [redacted] that evening to install temp fencing for dogs. Called client left VM message that [redacted] would be out . Did not receive return call.
7/21/XX - XX:XXam , Placed call with [redacted] regarding estimates for the re­skin on Barn/Shop Spoke with [redacted] @ [redacted] stated that he would get the information needed & put together an estimate. Called client left VM message to return call. Didn't receive a return call.
7/28/XX - X:XXam Called Mr. [redacted] Left VM message to please return call. Didn't receive return call.
Again Placed call to clients, @ 5:30pm, left VM message, Again no return Call.
7/27/15 - Called [redacted] @ [redacted] regarding estimate. He stated he had final numbers and would fax over info.
[redacted] was in office and asked questions regarding his estimate. He spoke with [redacted] from 4­
4:45pm,
[redacted] faxed over estimate for materials again for [redacted] to submit estimate to Liberty Mutual Insurance, for approval.
7/30/15 ­­ 9:00am Called [redacted] again Left VM to please return call. Received return call from [redacted]
@2:30pm I explained to him about the re­skin on the Barn/Shop building & that I was also
sending out the A/C contractor to look at the A/C unit to see if it needed combing or replaced due to hail damage it received. He complained about how many contractors were coming out to the property. I explained to him this was the process needed to get a complete & accurate estimate together for ins co.
7/31/15 ­ Called, Mr. [redacted] Spoke with him about decking they on home, 1 x 8 or osb sheeting . he didn't know. told him need to send foreman to look as it was import to file with insurance & Newcastle codes. He said if we needed to look at it would have to be there early. That they left for work by 6:30 am, otherwise, there would be no access to the home. I told him that was fine he would be out there no later than 6:00am.
8/1/XX - X:XXam, [redacted] went to check decking. client came to door in a towel to let him access the attic to check decking & get pictures of it for insurance company to review a supplemental to the current estimate we had to submit to the insurance company.
8/3/15 ­­ Our A/C tech called to let me know he had tried on numerous occasions to contact our client regarding there a/c unit. And wanted to know if he had correct number. Just to clarify I, did double check the number he was given and it was correct. I told him I would call the client again to let them know he would be out there. Also, warned him to call 1st before going out to property.
8/5/15 - Had A/C contractor out to check A/C again with instructions as to what needed to be done
& completed, & That he would get back with me on estimates.
Called Client to let him know that he would be out there again and at what time he was planning
on being out there.
8/10/15 -Submitted Claim # XXXXXXXXX­01 to Liberty Mutual Insurance on Policy #
HXXXXXXXXXXXXX, on 8/10/15 @ 4:30pm.
Called client to let them know that I submitted the, claim with insurance co for approval.
No one answered left VM message to please return call.
8/10/15 - Spoke to [redacted] the fencing contractor regarding the claim filed with insurance & what we were expecting time­wise on the insurance company.
8/15/15 - [redacted] called to see if the pool had been finished out there at the clients property, he wanted get sttarted decking around the pool area & arbor as well. I told him I didn't know since we were not doing the pool. But I would check and get back with him.
8/15/15 ­­­ called clients to see about the pool left MV message to return call. No answer. No return call.
8/24/15 - Received in mailbox Letter from Riggs & Abney Attorneys at law a request for termination of contract.
8/24/15 - called Fed Frazier Adj. For Liberty Mutual Insurance to follow up claim Left multiple VM messages to return call . Did not receive any return calls.
8/31/15 - Received in mail letter from Attorney General - A complaint against A.S.
C. 1
Initial Consumer Rebuttal /* (3000, 11, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Untruthful!!!!

Revdex.com:
At this time, I have not been contacted by Acadian Title and Escrow Group regarding complaint ID 11471647.
Regards,
[redacted]