American Starr Plumbing and Heating, Inc

Complaint ID#: *** Company Name: American Starr Plumbing and Heating, IncCompany Contact Name: *** ** ***, President Company Contact Phone: *** Company Contact Email: *** Consumer's Name: Mr*** *** Revdex.com Staff Member (if you know): *** *** Complaint Information: Dear *** ***, I am in receipt of your letter dated 6/3/Complaint ID#*** which I received in today's mail 6/10/Mr*** had the option to go and select a faucet for us to installHowever, he asked me to go get a replacement faucet which he approved prior to the installationMr*** was happy to have us locate the leak and have us perform the work which he agreed to and signed off at arrival and after completion he was satisfiedSincerely, *** ** ***, President Sent on: 6/10/10:21:AM

omplaint ID#: ***Company Name: AMERICAN STARR PLUMBING AND HEATING, INC.Company Contact Name: J.RSTARR, PRESIDENTCompany Contact Phone: ***Company Contact Email: ***Consumer's Name: *** ***Revdex.com Staff Member (if you know): *** ***Complaint Information: THANK YOU FOR ALLOWING US TO RESPONDKINDLY NOTE THERE WAS NO RUNNING WATER AT THIS KITCHEN SINK AT THE TIME OF INSTALLATION OF THEIR GARBAGE DISPOSALA BOWL TEST (WATER WAS POURED INTO THE KITCHEN SINK) AT THAT TIME NO LEAKS WERE DETECTED AND ACKNOWLEGED BY MRS*** *** IN WRITING SEE WRITTEN CONTRACTPRICE WAS AGREED BEFORE WORK WAS STARTED AND SIGNED SATISFIED BY THE CUSTOMER UPON COMPLETIONSINCERELY, J.RS***, PRESIDENT AMERICAN STARR PLUMBING AND HEATING, INC*** ***Sent on: 11/16/10:38:PM

Complaint ID#: ***Company Name: American Starr Plumbing and Heating,IncCompany Contact Name: J.R.Starr,PresidentCompany Contact Phone: 8607452671Company Contact Email: ***Consumer's Name: ***Revdex.com Staff Member (if you know): M.***Complaint Information: Thank you for giving us the opportunity to respondAll our customers are given the same opportunity to approve our price before work begins in writingThen a second signature acknowledgement that the work was completed and satisfied with the installation and our servicesA bowl test was performed since there was no faucet installed on the customers counter at the time of our serviceNo leaks were detectedSincerely, J.R.S***,President of American Starr Plumbing and Heating,Inc*** ***Sent on: 11/3/7:24:PM

Complaint: ***
I am rejecting this response because:the complaint was in regards to the one hours worth of work that was done for $rate per hourAlso after installing the faucet myself I found there was a leak coming from the dishwasherIt's unfortunate this rate was charged as we have more plumbing work to be done but will never use this company againIt's unfortunate that companies want to make a quick buck and don't look at the broader pictureWe had an electrician come out and do some workHe charged us a fair rate and quoted us another job which we will be hiring him for again.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:the complaint was in regards to the one hours worth of work that was done for $rate per hourAlso after installing the faucet myself I found there was a leak coming from the dishwasherIt's unfortunate this rate was charged as we have more plumbing work to be done but will never use this company againIt's unfortunate that companies want to make a quick buck and don't look at the broader pictureWe had an electrician come out and do some workHe charged us a fair rate and quoted us another job which we will be hiring him for again.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: price was too high
Sincerely,
*** ***

Complaint ID#: ***Company Name: AMERICAN STARR PLUMBING AND HEATING, INC.Company Contact Name: J.R.S***, PRESIDENT OFCompany Contact Phone: ***Company Contact Email:
***Consumer's Name: *** ***Revdex.com Staff Member (if you know): *** ***Complaint Information: HELLO, WOW! WE ARE SURPRISED TO RECEIVE THIS COMPLAINTWHY? BECAUSE THE CUSTOMER WAS VERY HAPPY BY OUR PROFESSIONAL PROMPT SAME DAY SERVICEHISTORY OF THE MORNING OF FRIDAY OCTOBER 2, AT APPROXIAMETLY AM PHONE CALL FROM *** *** REQUESTING SERVICE FOR PIPES UNDER HIS KITCHEN SINK THAT DID NOT LINE UPWE SCHEDULE THE APPOINTMENT FOR SAME DAY SERVICEWHEN WE ARRIVED *** *** WAS NOT PRESENTWE HAD TO ASSESS THE WORK TO BE PERFORMED WHICH NOW INCLUDED THE INSTALLATION OF A GARBAGE DISPOSAL, CONNECT A DISHWASHER DRAIN AND RECONFIGURE THE ABS PIPES WE PROVIDED A CONTRACT PRICE OF $TO MRS*** ***WE ALWAYS GET AN APPROVAL BEFORE WE START THE WORK AND THE CUSTOMER SIGNS A CONTRACT BEFORE WE START ANY WORKWE ASKED MRS, *** *** IF SHE NEEDED TO CALL HER HUSBAND, SHE INFORMED US THAT SHE TEXTED HIM AND SHE WANTED THE WORK DONESHE SIGNED THE CONTRACT FOR THE WORK TO BE PERFORMEDTHIS INCLUDED THE INSTALLATION OF THE GARBAGE DISPOSAL, RECONFIGUERATION OF THE ABS PIPES, CONNECTING THE DISHWASHER DRAINALSO , AN INSPECTION OF THE WORK COMPLETED HAD NO LEAKSONCE THE WORK WAS COMPLETED MRS*** *** CONFIRMED THE WORK WAS DONE TO SATISFACTION AS STATED ON THE CONTRACT.Sent on: 10/14/7:03:PM

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] After reviewing the actual cost for replacement faucet which was not the faucet we had agreed upon when Mr. [redacted]  but a replacement that Mr. [redacted] took it...

upon himself to purchase, and the cost for parts, the contractors mark up was far too high and unreasonable, not to mention the cost per hour which exceeded $95.00. All that was replaced was a faucet a charge of almost $400 is totally unreasonable. I signed for the result that was obtained from Mr. [redacted] visit which I was satisfied with, I am not opposed to paying what is reasonable, I know Mr. [redacted] runs a business and is in it to make a profit, but I would think that somewhere there should be room for being fair. I contacted MR. [redacted] because he was local in the same town, I would think he would take that into consideration.
Thank You
[redacted]

omplaint ID#:    [redacted]Company Name:    AMERICAN STARR PLUMBING AND HEATING, INC.Company Contact Name:    J.R. STARR, PRESIDENTCompany Contact Phone:    [redacted]Company Contact Email:    [redacted]Consumer's Name:    [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    THANK YOU FOR ALLOWING US TO RESPOND. KINDLY NOTE THERE WAS NO RUNNING WATER AT THIS KITCHEN SINK AT THE TIME OF INSTALLATION OF THEIR GARBAGE DISPOSAL. A BOWL TEST (WATER WAS POURED INTO THE KITCHEN SINK) AT THAT TIME NO LEAKS WERE DETECTED AND ACKNOWLEGED BY MRS. [redacted] IN WRITING SEE WRITTEN CONTRACT. PRICE WAS AGREED BEFORE WORK WAS STARTED AND SIGNED SATISFIED BY THE CUSTOMER UPON COMPLETION. SINCERELY, J.R. S[redacted], PRESIDENT AMERICAN STARR PLUMBING AND HEATING, INC. [redacted]Sent on:     11/16/2015 10:38:49 PM

Complaint: [redacted]
I am rejecting this response because: price was too high
Sincerely,
[redacted]

Complaint ID#:    [redacted]Company Name:    AMERICAN STARR PLUMBING AND HEATING, INC.Company Contact Name:    J.R.S[redacted], PRESIDENT OFCompany Contact Phone:    [redacted]Company Contact Email:  ...

 [redacted]Consumer's Name:    [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    HELLO, WOW! WE ARE SURPRISED TO RECEIVE THIS COMPLAINT. WHY? BECAUSE THE CUSTOMER WAS VERY HAPPY BY OUR PROFESSIONAL PROMPT SAME DAY SERVICE. HISTORY OF THE MORNING OF FRIDAY OCTOBER 2, 2015 AT APPROXIAMETLY 8 AM PHONE CALL FROM [redacted] REQUESTING SERVICE FOR PIPES UNDER HIS KITCHEN SINK THAT DID NOT LINE UP. WE SCHEDULE THE APPOINTMENT FOR SAME DAY SERVICE. WHEN WE ARRIVED [redacted] WAS NOT PRESENT. WE HAD TO ASSESS THE WORK TO BE PERFORMED WHICH NOW INCLUDED THE INSTALLATION OF A GARBAGE DISPOSAL, CONNECT A DISHWASHER DRAIN AND RECONFIGURE THE ABS PIPES . WE PROVIDED A CONTRACT PRICE OF $365.00 TO MRS. [redacted]. WE ALWAYS GET AN APPROVAL BEFORE WE START THE WORK AND THE CUSTOMER SIGNS A CONTRACT BEFORE WE START ANY WORK. WE ASKED MRS, [redacted] IF SHE NEEDED TO CALL HER HUSBAND, SHE INFORMED US THAT SHE TEXTED HIM AND SHE WANTED THE WORK DONE. SHE SIGNED THE CONTRACT FOR THE WORK TO BE PERFORMED. THIS INCLUDED THE INSTALLATION OF THE GARBAGE DISPOSAL, RECONFIGUERATION OF THE ABS PIPES, CONNECTING THE DISHWASHER DRAIN. ALSO , AN INSPECTION OF THE WORK COMPLETED HAD NO LEAKS. ONCE THE WORK WAS COMPLETED MRS. [redacted] CONFIRMED THE WORK WAS DONE TO SATISFACTION AS STATED ON THE CONTRACT.Sent on:     10/14/2015 7:03:19 PM

Complaint ID#:    [redacted]Company Name:    American Starr Plumbing and Heating,IncCompany Contact Name:    J.R.Starr,PresidentCompany Contact Phone:    8607452671Company Contact Email:    [redacted]Consumer's Name:    [redacted]Revdex.com Staff Member (if you know):    M.[redacted]Complaint Information:    Thank you for giving us the opportunity to respond. All our customers are given the same opportunity to approve our price before work begins in writing. Then a second signature acknowledgement that the work was completed and satisfied with the installation and our services. A bowl test was performed since there was no faucet installed on the customers counter at the time of our service. No leaks were detected. Sincerely, J.R.S[redacted],President of American Starr Plumbing and Heating,Inc. [redacted]Sent on:     11/3/2015 7:24:23 PM

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] After reviewing the actual cost for replacement faucet which was not the faucet we had agreed upon when Mr. [redacted]  but a replacement that Mr. [redacted] took it upon himself to purchase, and the cost...

for parts, the contractors mark up was far too high and unreasonable, not to mention the cost per hour which exceeded $95.00. All that was replaced was a faucet a charge of almost $400 is totally unreasonable. I signed for the result that was obtained from Mr. [redacted] visit which I was satisfied with, I am not opposed to paying what is reasonable, I know Mr. [redacted] runs a business and is in it to make a profit, but I would think that somewhere there should be room for being fair. I contacted MR. [redacted] because he was local in the same town, I would think he would take that into consideration.Thank You[redacted]

Complaint ID#: [redacted]
Company Name: American Starr Plumbing and Heating, Inc.
Company Contact Name: [redacted], President
Company Contact Phone: [redacted]
Company Contact Email: [redacted]
Consumer's Name: Mr. [redacted]
Revdex.com Staff Member (if you know): [redacted]
Complaint Information: Dear [redacted], I am in receipt of your letter dated 6/3/15 Complaint ID#[redacted] which I received in today's mail 6/10/15. Mr. [redacted] had the option to go and select a faucet for us to install. However, he asked me to go get a replacement faucet which he approved prior to the installation. Mr. [redacted] was happy to have us locate the leak and have us perform the work which he agreed to and signed off at arrival and after completion he was satisfied. Sincerely, [redacted], President
Sent on: 6/10/2015 10:21:54 AM