American Steel Builders International Corp

Customer is sent a monthly statement every month with the total of her bill Our billing is net days When a customer falls behind, we send out past due letters Customers balance started to accumulate due to her payments being inconsistent Last payment we received was November 2016, leaving all of October balance still outstanding No response from customer Customer finally responded after her account was sent to our in-house collection department on January 27, and charged a late fee to her account.Partial payment was received 2/2/ As per customers request, we took her credits from her return bottles and deposit from her cooler, and applied those to her existing balance leaving a credit of $- When she called on 4/3/the customer service who took her call did make a request for her refund since it was not done due to an oversight on our side Her refund of -$is being processed this month Thank you