American Steel Builders International Corp.

Hello,This is in response to the complaint by *** *** (Acct***). I reviewed the activities of her account and do show a credit of $processed on 6/2/in reference to the letter Uilani B*** sent her, another $credit was processed on 8/25/to clear her balance.Her
account has been credited in its entirety and customer does not owe us anything.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I still don't understand, if on 4/3/a request was made due to the fact that there was an "oversight" by their company, why my refund is being processed now, a month later???
Sincerely,
*** ***

As per contract, all cancellation accounts are subject to an audit.  All bottle deposits charged to a customer's account must equal zero to all returns credited back to the customer.  After the audit on our customers account, it was found that he was credited an access of 54 bottles, a...

credit of $540.00, that the company didn't charge him a deposit for.  We were contacted by the customer on Thursday, September 14, 2017 after we chargeback his account for the 54 bottles and he received the statement stating he owed $540.00.  He was explained about the audit and he did admit to purchasing bottles from [redacted]. He was then asked if he could provide the receipts and we'll take care of his account.  the customer service was told he no longer has his receipts.  He was advised that for us to clear his account, he needs to provide us with the proof of purchase from [redacted].  He then asked tor someone else.  After speaking to 2 others he was then transferred to Mr. S[redacted] at about 10:33 a.m.  He also admitted to Mr. S[redacted] that he got his bottles from [redacted].  Patrick then told him "he would get to the bottom of the issue and call him back on Monday".  He also gave him his full name and his cell number.   When Patrick did call him back, his call was not answered so he texted him instead.  His text sent at 10:50 a.m.  read "Sir, my review of your case reveals that the auditor's report stands.  Thank you for allowing me the time to revisit your account."  Patrick  S[redacted]    delivered.  Patrick never received a call back after his text message.  Before a contract is signed, our sales team explains in detail what the terms and conditions are for the lease agreement .  Customer purchased water from us but also from [redacted].  He paid [redacted] for the bottle deposits but got credited by Menehune Water.  Even if we return the bottles back to the customer, he would still owe Menehune Water $540.00.  The credits cleared his balance that he actually owed.

Customer is sent a monthly statement every month with the total of her bill.  Our billing is net 30 days.  When a customer falls behind, we send out past due letters.  Customers balance started to accumulate due to her payments being inconsistent.  Last payment we received was...

November 2016, leaving all of October balance still outstanding.  No response from customer.  Customer finally responded after her account was sent to our in-house collection department on January 27, 2017 and charged a late fee to her account.Partial payment was received 2/2/17.  As per customers request, we took her credits from her return bottles and deposit from her cooler, and applied those to her existing balance leaving a credit of $-45.50.  When she called on 4/3/17 the customer service who took her call did make a request for her refund since it was not done due to an oversight on our side.  Her refund of -$45.50 is being processed this month.   Thank you

Dear Ms. [redacted],
Menehune Water Company would like to thank you for bringing to our attention the many challenges you've encountered in trying to receive a refund on bottles returned.   At this time we would like to extend our sincerest apologies regarding  these ordeals  and for...

responding to the Revdex.com complaint email in a late fashion.
Attached please find a copy of the reconciliation letter dated May 19, 2015 explaining what was found on the report.   It is procedure for all canceled accounts that an audit be conducted.  This audit informs us how many bottles were charged deposits and how many bottles were returned for credit. The difference between the two amounts would be how many bottles you should have on hand or is able to return for credit.  The discrepancy lies on 7/25/14 where prior to that date the amount of bottles you should have is 4 bottles on hand.  Then on 7/25/14 you returned a total of 8 empties and had only refilled 4 of the 8 empties you returned.  The remaining 4 empties was credited to your account.  From that point, how did you acquire an excess of 4 bottles?  Although your receipt shows you returned 5 empties on 1/30/15, it was still subject to an audit.  Please be advised that the driver does not have an accounting of your account and his primary duty is to drop off or pick up bottles or equipment.   Unfortunately, we are unable to refund you an additional $40 as deposits on those bottles were never paid on.

Hello,[redacted]'s account has been credited $94.97.  Collection agency has ceased all collections and account is now closed.Thank you.