American Steel Carports

Had great experience with Tiro my installer.. His crew done an excellent job on installing my carport. I am happy with the outcome and Thank Behrs Buildings of Wooster, Ohio for sales and American Steel Carports, Inc, Mt. Summit, IN. for installation.. I would refer them for sure.. Great experience with both..
Thank You!
Gwen Thompson
Kingston, Ohio

This company has no service after the sale.
They told me it was designed wrong and some how that is my fault..
Saved for a long time for a place to keep our 5th wheeler and I am glad it was not under it when it came down.

In response to the above customer, she purchased her order through [redacted] ***We are not [redacted] ***We are in the process of possibly purchasing [redacted] Company, however, that is not final We apologize for any confusion

Unfortunately with mr [redacted] there was some issues from the beginning Before our representative started doing the run for his area, she called mr [redacted] first to see if he was ready and he said that the day we were going to be in the area did not work for him, that was a Wednesday, he asked for a MondayCustomer was told that the day was not possible for the run He later calls and says for us to put him in the run for a Thursday but was told that, Thursday would not be possible He later calls once again and now tells a different representative that Wednesday would be possible By this time the run had already been confirmed without the customer due to him saying at the beginning that Wednesday was not possible

Good morning,I'm working on having this customer installed with in the next two weeksThe only thing that is holding us is the weather

My Repair & Warranty manager has spoken to Ms [redacted] and we have agreed to her terms of giving her a reimbursement of $

That customer is in a run and has been confirmedWe are fixing the unit according to the customer’s request

My customer service manager has spoken to the customer and they have come to an agreement that we will refund the customer the requested amount and the customer will send us back the set of specific plans sent to himThank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

He will be added to a run for the beginning of next week.Cx should get a call by Friday at the latest

I’m sorry for the delay in response My scheduling dept has let me know that they will be calling the customer today to let the customer know that they will be there tomorrow to get this resolved.Thank you, [redacted] ***

American Steel will be sending Mrs [redacted] her requested refund.Thank you

We apologize for the delay in response My service and warranty manager tried calling, when he called and greeted the wife, she said she didn't need anything from us and hung up He followed with an email to try to explain why he had called

Complaint: [redacted] I am rejecting this response because: that's a lie, they just did not know how to hang the doorsand sense then, I have had the city of springfield mo come out to inspect it it failed , do to anchors the building is about anchors short Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The explanation... given by the company is unacceptable, and untrue, and a contradiction as proven below. Their online advertisement, along with the fact that I purchased a nearly identical unit in 2015, which was installed in a identical situation, without issue, makes it quite clear that my expectations aren't unreasonable. I have requested that they send a representative out to assess, multiple times, they have not. I had the dealer out, who I originally ordered from. He agreed that our complaint was valid. He took pictures, measurements, and forwarded them to company. He also contacted the company by phone twice. On both occasions he was lead to believe that the company would be contacting me to resolve the issues. Regards, [redacted] The following text is copied directly from their web site!Lean to units are great for providing protection alongside an existing building. These structures can be customized to fit your needs. A lean to is a structure that slopes off in a single direction. Most lean too's are leaning off of another structure. Unfortunately, American Carports cannot attach the lean to to your existing structure but we can install very close against the existing structure. These units are excellent options for a covered sidewalk along your building to protect your customers or guest from rain or snow. If you would like to put a lean to up against your house to provide parking for your vehicle we can do that also. The spacing will have to be altered if you have doors or windows that you want to remain accessible and open. Let us know the layout and specifications of your property so we can build the unit that is just right for you.

The wind damage sustained by the structure in question is indicative of an inferior product. At purchase, the American Steel Carports Inc. (***) sales representative was informed the carport would be located in a high wind area. The company informed us at purchase all their structures are certified for high wind and meet state code (Larry). We specifically asked about wind and [redacted] products when shopping for the carport. We were informed the structure was certified for winds 90 mph. As a remedy the sales rep encouraged purchase of extra and substantial anchors which we did purchase. When the carport was installed by [redacted] installers the additional anchors were installed as well. Subsequent to the damage to the structure, [redacted] maintained the failure was our fault because we did not purchase an entirely enclosed carport. We were informed the 20 year warranty on the structure was only for rust. Welds failed in six structural legs included the corner of the building on the northwest side. Approximately 75% of screws securing the lower legs of the structure were sheared during the wind event. Due to the sway of the structure screws which attached the panels sawed through the sheet metal, became unsecured in the wind and subsequently shredded. Witnesses reported they believed the carport in danger of collapse. My wife and I dedicated 4 days labor in repairing and stabilizing the carport. We have never requested reimbursement for labor from this company! [redacted] has responded they will not reimburse, "materials they say they purchased to fix it". I have receipts for every item purchased and I informed [redacted] I have receipts. Materials purchased were used and totaled over $1000. [redacted] is only willing to drop off 6 sheets of panel, when they are in the area next and would not install anything. There was never a commitment as to when they will be in the area again. Screws were to be provided as well to attach the panels and to replace screws on the legs sheared off during wind damage. [redacted] has made the damage our fault, takes no responsibility for the product damage. It is also noted [redacted] never returned phone calls to deal with our complaint until the BBB complaint was filed. The only things we have requested was materials and reimbursement for materials to render the structure safe. In conclusion we regret this purchase and having done business with ***. (Before and after pictures are attached.)

In response to the Costumer's complaint, our area service representative has made contact with the customerAn agreement was placed where a discount was issued to the customer for the delays on his installationOur goal is to have him installed by the end of the month of February or the two first weeks of MarchWe have placed him in our priority list

good morning, I just got off the phone with [redacted] which is the person Mr [redacted] place the order with and explain to him that in the contract the customer was only charge for the base price, the dealer did let me know that he was going to get with the customer

To whom it may concern, When American Steel got the order the order that was signed by the customer had the wrong contact information The phone number was disconnected We contacted the dealer and he told us that when the customer went back to his store Between 3- weeks went by and we called the dealer back but the customer had not gone back One of our representatives found him via social media and sent him a message and he replied with his correct contact info The customers area is one where we don't go often and when we were trying to contact him we had to go to the area We are trying to do everything possible to get the customer out for the end of the week

We have contacted Mr [redacted] We advice him that his refund for $was requested so he would received a check for the refund by mail to the address he confirmthank you