American Storage Systems

Revdex.com spoke to Barbara at the business and the following was relayed: The previous manager made an exception and had allowed the consumer to go in after hoursThe policy had been changed once for her and it was abusedFor the safety of all, including this customer, tenants we have decided that the original and current policy that the storage units located above the office are available during business hours and no longer after hoursThese are climate controlled storage spacesWe have offered to move the customer to one of our outside units which would allow her hour access and we would personally assist her movingShe has refused that offerIf she decides to leave from our business she would be prorated any time left in the month she left as well as have her deposit of $returnedWe are still willing to assist her moving to our hour access units if she is agreeable

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***

Revdex.com spoke to Barbara at the business and the following was relayed: The previous manager made an exception and had allowed the consumer to go in after hours. The policy had been changed once for her and it was abused. For the safety of all, including this customer, tenants we have decided that the...

original and current policy that the storage units located above the office are available during business hours and no longer after hours. These are climate controlled storage spaces. We have offered to move the customer to one of our outside units which would allow her 24 hour access and we would personally assist her moving. She has refused that offer. If she decides to leave from our business she would be prorated any time left in the month she left as well as have her deposit of $30 returned. We are still willing to assist her moving to our 24 hour access units if she is agreeable.