Initial Business Response /* (1000, 8, 2015/06/22) */
THANK YOU FOR YOUR LETTER DATED JUNE 15,THIS IS THE FIRST TIME WE HAVE RECEIVED ANY INFORMATION REGARDING THIS COMPLAINT
AMERICAN SURGICAL CORPSOLD A USED POWER SCOOTER AND WHEELCHAIR LIFT ON 11/30/THIS WHEEL CHAIR LIFT
REQUIRES A CUSTOM MADE DOCKING DEVICE AND HAS TO BE MADE TO FIT THE POWER SCOOTERCUSTOMER RECEIVED THE SCOOTER AND LIFT ON 12/05/
THE CUSTOMER HAD SOME PROBLEM WITH THE USED POWER SCOOTERSERVICE WAS COMPLETED AND EQUIPMENT WORKED WELL
OUR CUSTOMER HAD SOME PROBLEM DOCKING THE SCOOTER TO THE LIFTOUR SERVICE MANAGER SHOWED THE CUSTOMER ON THE CORRECT WAY TO LOAD THE SCOOTER TO THE LIFTAFTER THIS INSTRUCTIONS THE CUSTOMER HAD NO PROBLEM WITH THE LIFT
AFTER COUPLE MONTHS THE CUSTOMER CALLED AGAIN WITH THE PROBLEM DOCKING THE SCOOTER TO THE LIFT
OUR SERVICE MANAGER HAD A USED SCOOTER LIFT WITH FULL PLATFORM FOR LOADING HER SCOOTERSHE STATED THIS WILL WOULD WORK FOR HERTHE CUSTOMER WAS ADVISED THAT THE SALES DEPTWOULD CONTACT HER FOR FINANCIAL INFORMATION TO EXCHANGE THE OTHER LIFTSALES DEPTCALLED AND LEFT A MESSAGE TO CONTACK US TO COMPLETE THIS TRANSACTIONTHE SALES WOULD BE MADEANY PROBLEM WOULD BE TAKEN CARE OFSHE STATED SHE WOULD BE IN TO COMPLETE THIS ORDERCUSTOMER HAS NOT COME IN TO COMPLETE THE TRANSACTION
THANK YOU,
*** ***
AMERICAN SURGICAL CORP
Initial Business Response /* (1000, 8, 2015/06/22) */
THANK YOU FOR YOUR LETTER DATED JUNE 15,THIS IS THE FIRST TIME WE HAVE RECEIVED ANY INFORMATION REGARDING THIS COMPLAINT
AMERICAN SURGICAL CORPSOLD A USED POWER SCOOTER AND WHEELCHAIR LIFT ON 11/30/THIS WHEEL CHAIR LIFT
REQUIRES A CUSTOM MADE DOCKING DEVICE AND HAS TO BE MADE TO FIT THE POWER SCOOTERCUSTOMER RECEIVED THE SCOOTER AND LIFT ON 12/05/
THE CUSTOMER HAD SOME PROBLEM WITH THE USED POWER SCOOTERSERVICE WAS COMPLETED AND EQUIPMENT WORKED WELL
OUR CUSTOMER HAD SOME PROBLEM DOCKING THE SCOOTER TO THE LIFTOUR SERVICE MANAGER SHOWED THE CUSTOMER ON THE CORRECT WAY TO LOAD THE SCOOTER TO THE LIFTAFTER THIS INSTRUCTIONS THE CUSTOMER HAD NO PROBLEM WITH THE LIFT
AFTER COUPLE MONTHS THE CUSTOMER CALLED AGAIN WITH THE PROBLEM DOCKING THE SCOOTER TO THE LIFT
OUR SERVICE MANAGER HAD A USED SCOOTER LIFT WITH FULL PLATFORM FOR LOADING HER SCOOTERSHE STATED THIS WILL WOULD WORK FOR HERTHE CUSTOMER WAS ADVISED THAT THE SALES DEPTWOULD CONTACT HER FOR FINANCIAL INFORMATION TO EXCHANGE THE OTHER LIFTSALES DEPTCALLED AND LEFT A MESSAGE TO CONTACK US TO COMPLETE THIS TRANSACTIONTHE SALES WOULD BE MADEANY PROBLEM WOULD BE TAKEN CARE OFSHE STATED SHE WOULD BE IN TO COMPLETE THIS ORDERCUSTOMER HAS NOT COME IN TO COMPLETE THE TRANSACTION
THANK YOU,
*** ***
AMERICAN SURGICAL CORP