To Whom It May Concern:
On Friday, January 23rd,
Gainesville Buick GMC’s General Manager *** *** spoke with Mr*** *** who expressed he was satisfied and his concerns were resolved.
He currently has a GMC and plans to purchase one in the future from us
If you have
any questions or
further concerns, please contact me at *** or
###-###-####
Sincerely,
*** ***Regional Director
To Whom It May Concern:Gainesville Buick GMS’s Sales Manager, [redacted], spoke with Mr. [redacted] regarding his complaint and expressed how disappointed we are that he felt like he had been misled. Customer service is our #1 goal and we never wish for our customers to feel any different than...
they are the most important thing to us. We assured Mr. [redacted] that he will receive the $150 gift card that he won; my assistant has discussed the details of delivering the gift card to him. Mr. [redacted] expressed to [redacted] that he finds our resolution satisfactory and plans to reach out to him personally the next time he is ready to purchase a vehicle.If you would like to discuss this further or have any questions, please contact me at [email protected] or ###-###-####.Sincerely,[redacted]General Manager
To Whom It May Concern: Our Service Manager, [redacted], has been in communication with the customer, Mr. [redacted]f, and is working with him to have the vehicle towed to our dealership for further testing. Mr. [redacted] explained to Mr. [redacted]f that we cannot provide a loaner for a vehicle that...
is not being repaired at our dealership, but if the customer decides to allow his vehicle to be brought to Gainesville Buick GMC, he will receive a loaner vehicle. Mr. [redacted] also sent all requested documents to the manufacture, General Motors, and the customer plans to contact General Motors again before making a decision on having the vehicle brought to us. We are more than happy to continue to assist Mr. [redacted]f in his efforts to repair his vehicle and are awaiting his decision. If you have any questions, please contact me at [redacted] or ###-###-####. Sincerely, [redacted] President
Thank you to Gainesville Buick dealership for offering this solution to me. It is unfortunate that it took 22 days and escalation to the Senior Vice President to authorize a service member to test drive the car and relocate it to their dealership. Since I have lost confidence in the Buick brand and in the ability of the service department to identify and correct the problem I am pursuing alternate options to replace the car. Regards,[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
To Whom It May Concern:The Senior Vice President of Morgan Auto Group, Tom Moore, spoke with the customer, Mr. [redacted]f, by phone yesterday. Mr. [redacted]f is in California visiting family and does not expect to return until approximately the 26th of May. Mr. [redacted] asked Mr. [redacted]f if he would be interested in having Gainesville Buick GMC’s Service Director go to the other dealership, where his vehicle is currently located, and drive it back to our dealership. It appears the other dealership is having difficulties duplicating the issue that Mr. [redacted]f is concerned with, and Mr. [redacted] indicated this would be a good opportunity for the Service Director to drive the vehicle for an extended period to try to get it to duplicate the problem. Mr. [redacted]f declined that at this time. General Motors is the warranty provider on this vehicle and Mr. [redacted] has spoken with the Buick District Service Manager who indicated that they would absolutely provide the same level of service regardless of which authorized General Motors dealership is doing the repair. Mr. [redacted] also let Mr. [redacted]f know that if he brought the vehicle, or allowed us to bring the vehicle, to Gainesville Buick GMC for service he would absolutely receive a loaner car, as all of our customers do, even if they are only receiving an oil change. Even though we have a 22 vehicle fleet, customers may sometimes experience a 24-48 hour delay until one of those vehicles is available. However, other than these circumstances, loaner vehicles are always provided with service at our dealership. We wish to do anything we can to help Mr. [redacted]f get his repair done. However, we would not be able to do the repair either unless we can duplicate the issue. At this point, we are just waiting for Mr. [redacted]f to decide what he would like to do. If you would like to discuss this further or if you have any questions, please contact Mr. [redacted] at ###-###-#### or [email protected].
To Whom It May Concern:Per my conversation with you at the Revdex.com, this has been resolved per the customer. If you have any questions or would like to discuss this further, please contact me at [email protected]. Thank you,[redacted] General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I did not say I would ever buy a vehicle from them. [redacted] said he would meet with the staff and see why multiple times he never received my information and request to get a call back . I said to remove me from their mailing and call list and that I would be looking for a vehicle in the near future, but not from his location.
Regards,
[redacted] [redacted]
Good morning,Mrs. [redacted] is correct, my GM and I will be meeting with her on Monday, October 31st to discuss her concerns further. Upon conclusion of that meeting, we will respond with the the solution. Thank you,[redacted]Senior Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted]
Regards,
[redacted]
To Whom It May Concern:My Sales Manager and I personally met with the Ms. [redacted] to discuss her concern regarding the mail she received and the prizes available. The person she spoke with was not a direct employee of Gainesville Buick GMC, but we understand the perception is that they are a...
representative of our company. In an effort to show goodwill, I provided the customer with both prizes she was led to believe she won. We believe Ms. [redacted] is satisfied, as she allowed my Sales Manager the privilege of showing her the vehicle she was originally interested in. If there is anything we can assist with further, or if you would like to discuss this matter further, please contact me at [email protected] or ###-###-####. Sincerely, [redacted]General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I have a meeting tomorrow morning, October 31st 2016. I will update tomorrow with the results of the meeting.
Regards,
[redacted]
To Whom It May Concern:
On Friday, January 23rd,
Gainesville Buick GMC’s General Manager *** *** spoke with Mr*** *** who expressed he was satisfied and his concerns were resolved.
He currently has a GMC and plans to purchase one in the future from us
If you have
any questions or
further concerns, please contact me at *** or
###-###-####
Sincerely,
*** ***Regional Director
To Whom It May Concern:Gainesville Buick GMS’s Sales Manager, [redacted], spoke with Mr. [redacted] regarding his complaint and expressed how disappointed we are that he felt like he had been misled. Customer service is our #1 goal and we never wish for our customers to feel any different than...
they are the most important thing to us. We assured Mr. [redacted] that he will receive the $150 gift card that he won; my assistant has discussed the details of delivering the gift card to him. Mr. [redacted] expressed to [redacted] that he finds our resolution satisfactory and plans to reach out to him personally the next time he is ready to purchase a vehicle.If you would like to discuss this further or have any questions, please contact me at [email protected] or ###-###-####.Sincerely,[redacted]General Manager
To Whom It May Concern: Our Service Manager, [redacted], has been in communication with the customer, Mr. [redacted]f, and is working with him to have the vehicle towed to our dealership for further testing. Mr. [redacted] explained to Mr. [redacted]f that we cannot provide a loaner for a vehicle that...
is not being repaired at our dealership, but if the customer decides to allow his vehicle to be brought to Gainesville Buick GMC, he will receive a loaner vehicle. Mr. [redacted] also sent all requested documents to the manufacture, General Motors, and the customer plans to contact General Motors again before making a decision on having the vehicle brought to us. We are more than happy to continue to assist Mr. [redacted]f in his efforts to repair his vehicle and are awaiting his decision. If you have any questions, please contact me at [redacted] or ###-###-####. Sincerely, [redacted] President
Thank you to Gainesville Buick dealership for offering this solution to me. It is unfortunate that it took 22 days and escalation to the Senior Vice President to authorize a service member to test drive the car and relocate it to their dealership. Since I have lost confidence in the Buick brand and in the ability of the service department to identify and correct the problem I am pursuing alternate options to replace the car. Regards,[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
To Whom It May Concern:The Senior Vice President of Morgan Auto Group, Tom Moore, spoke with the customer, Mr. [redacted]f, by phone yesterday. Mr. [redacted]f is in California visiting family and does not expect to return until approximately the 26th of May. Mr. [redacted] asked Mr. [redacted]f if he would be interested in having Gainesville Buick GMC’s Service Director go to the other dealership, where his vehicle is currently located, and drive it back to our dealership. It appears the other dealership is having difficulties duplicating the issue that Mr. [redacted]f is concerned with, and Mr. [redacted] indicated this would be a good opportunity for the Service Director to drive the vehicle for an extended period to try to get it to duplicate the problem. Mr. [redacted]f declined that at this time. General Motors is the warranty provider on this vehicle and Mr. [redacted] has spoken with the Buick District Service Manager who indicated that they would absolutely provide the same level of service regardless of which authorized General Motors dealership is doing the repair. Mr. [redacted] also let Mr. [redacted]f know that if he brought the vehicle, or allowed us to bring the vehicle, to Gainesville Buick GMC for service he would absolutely receive a loaner car, as all of our customers do, even if they are only receiving an oil change. Even though we have a 22 vehicle fleet, customers may sometimes experience a 24-48 hour delay until one of those vehicles is available. However, other than these circumstances, loaner vehicles are always provided with service at our dealership. We wish to do anything we can to help Mr. [redacted]f get his repair done. However, we would not be able to do the repair either unless we can duplicate the issue. At this point, we are just waiting for Mr. [redacted]f to decide what he would like to do. If you would like to discuss this further or if you have any questions, please contact Mr. [redacted] at ###-###-#### or [email protected].
To Whom It May Concern:Per my conversation with you at the Revdex.com, this has been resolved per the customer. If you have any questions or would like to discuss this further, please contact me at [email protected]. Thank you,[redacted] General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I did not say I would ever buy a vehicle from them. [redacted] said he would meet with the staff and see why multiple times he never received my information and request to get a call back . I said to remove me from their mailing and call list and that I would be looking for a vehicle in the near future, but not from his location.
Regards,
[redacted] [redacted]
Good morning,Mrs. [redacted] is correct, my GM and I will be meeting with her on Monday, October 31st to discuss her concerns further. Upon conclusion of that meeting, we will respond with the the solution. Thank you,[redacted]Senior Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted]
Regards,
[redacted]
To Whom It May Concern:My Sales Manager and I personally met with the Ms. [redacted] to discuss her concern regarding the mail she received and the prizes available. The person she spoke with was not a direct employee of Gainesville Buick GMC, but we understand the perception is that they are a...
representative of our company. In an effort to show goodwill, I provided the customer with both prizes she was led to believe she won. We believe Ms. [redacted] is satisfied, as she allowed my Sales Manager the privilege of showing her the vehicle she was originally interested in. If there is anything we can assist with further, or if you would like to discuss this matter further, please contact me at [email protected] or ###-###-####. Sincerely, [redacted]General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I have a meeting tomorrow morning, October 31st 2016. I will update tomorrow with the results of the meeting.
Regards,
[redacted]