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American Technologies

3360 E La Palma Ave, Anaheim, California, United States, 92806-2814

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American Technologies Reviews (%countItem)

We first contacted A.T.I., at the recommendation of our insurance carrier, in July of last year. We had damage to a section of our home that required restoration. The work has finally been completed 11 months later. We were told the work would be done by mid-October at the latest. Throughout this ordeal we experienced incompetence, indifference, and being out right ignored. Phone calls up the chain from Philadelphia, to Chicago, to the home office in CA did not help. Since living through this experience, we have dropped our insurance with Erie, based not on their performance in handling this claim, but on their recommendation and relationship with this shoddy company. Please reconsider before signing on for a project with A.T.I. This is the single worst customer experience we have ever had with any company ever.

Fire occurred on October 25, 2017. Today is April 30, 2019 and my house is still not completed. I have videos, photos and long trail of emails showing how the PROJECT DIRECTOR from the ATI the contracted reconstruction company that was chosen by Farmer's Insurance have been giving me the run around. ATI's poor workmanship, bad communication skills and outright ridiculous way of doing business and bad repairs to my house that my bedroom ceiling had to be redone 3 times and still it is not repaired correctly. In addition, I have evidence to show that my damages were never inspected, documented and addressed by Farmers Insurance. I feel Farmers Insurance and ATI are working together to skip out on dealing with my home repairs and now denying a repair that is clearly from the fire. Also, I find out that a LA City roof permit obtained by ATI is still open since March 2018 which clearly proves that my damaged roof has still yet to be addressed and is NOT repaired. I have had a crack on the wall, and four separate leaks on the deck and roof and leaked through to my bedroom and bathroom, still smell smoke in the bathroom and bedroom. I find out that ATI didn't even check the inside of the insulation of the wall where the fire occurred. I finally was able to set a meeting with the Project Director and he conducted himself with body language and words that were condescending and unprofessional like rolling his eyes at me and pacing back and worth like an agitated caged animal in my living room. As I was trying to address the list of unfinished repairs. He snapped at me and told me he wasn't here to discuss this and was just here to look at the roof. When I questioned about the opened holes in the bathroom that ATI did, he told me that I will have slim chances to get my bathroom repaired and then he stormed out of the meeting!! Fortunately, there were also two other witnesses to see the type of behavior the project director displayed.

I’m a 70 year old widow who had the misfortune of placing trust in ATI to do my bathroom repair without harming me. I was badly mistaken.

On December 11,, 2018, two workers were brought to my house to begin work. Neither spoke English, so I could not converse with them.

On Friday, December 14, 2018, the 4th day of work, the workers used products that had very bad odors that permeated my whole house. When I woke up Saturday morning I was so dizzy that I threw up several times, and could hardly even stand. A friend came to my house and helped me open windows, and she got a bad headache that lasted for hours after she left. I couldn’t walk without holding onto walls or furniture. I certainly couldn’t eat anything. And I couldn’t lie down because that started the room spinning again, and more vomiting.

I had constant dizziness and nausea every day, with all the windows open in my house and the bathroom door shut.

By Tuesday, December 18, 2018, I was still very sick and dizzy, and I went to see my doctor. She did a lot of tests, but all of them were normal. The conclusion was that the odor in my house was making me sick. I left with 2 prescriptions, but neither helped at all, including the vertigo drug. The doctor suggested that I leave the house, but how could I? First, I have 2 dogs. Second, I can’t leave my house with all the windows open. That’s asking for a break-in. And I can’t leave the house with all the windows closed, because the odor would be trapped in the house till I came back.

For the next approximately 2 weeks, I was living with all the windows in the house open (40 – 50 degrees outside) and the furnace off so that it wouldn’t continue to spread the odor. I was sleeping sitting up because laying down caused the room to spin, and vomiting. I was wearing oxygen around the house so I could at least function at the most basic level of taking care of myself and my 2 dogs who were also feeling the effects of the odor.

During this time I was borrowing air cleaners and fans from friends to attempt to get the odor out of my house. One of my friends brought over 2 air cleaners, and within 5 – 10 minutes of being in my house, she was dizzy, and it lasted for several hours after she left.

On December 27th or 28th, I called Chris H, in tears, telling him that he had to do something to mitigate the problem because I could no longer live like this. He told me he would bring out an ozone air cleaner called a hydroxyl machine. He brought it out, but couldn’t make it work. The next day he brought me a tub of gel that is supposed to absorb odors from the air, and we put it in the middle of my house. The odor from that was so strong that it added to my problems by giving me a sinus infection. After 2 days I closed it up and put it outside. On January 2, 2019, I went back to the doctor for more drugs to get rid of the sinus infection. At that visit, I mentioned to the doctor that ATI was trying to kill me.

On December 31, 2018, James Anthony was sent out to bring me a hydroxyl machine that worked. He brought it in and set it up, and after being in the house for less than 10 minutes, he got dizzy. He was very surprised. He said he felt drunk. I kept the machine in the house for about a week, running 24 hours a day with all the windows still open. After a week, I could not still smell the odor, and I had a friend come over and see if she could smell the odor or if she got dizzy, and she said she couldn’t smell it and did not get dizzy. At that point I called Chris H and told him he could come get the machine.

I was still somewhat dizzy, even with the overt odor gone. It had evidently permeated my brain. I was still sleeping sitting up because even laying back at a 45 degree angle started the room spinning, and the vomiting.

On January 10, 2018, I went back to the doctor because the sinus infection was not gone, and I was still dizzy. That resulted in another prescription. The sinus infection finally went away, but the dizziness remained, although milder. On January 13, 2019, I purchased a home ozone air cleaner for my bedroom in an attempt to get my life back together, and be able to sleep in my bed. It arrived in about a week, and it helped, and by the beginning of February I was finally able to lie down. For a month and a half I had had to sleep sitting up.

When I finally felt well enough to go into the bathroom about mid-to-late January, I found a mess left by the workers. They had opened 2 cupboards (they were supposed to paint the doors), knocked over and moved around everything I had in them, and the inside of the cupboards were covered with white and gray dust. I had to take every single thing out of the cupboards and clean each off individually and clean all the shelves. They painted the doors, evidently, but did a poor job. Scuffs weren’t even all covered, and they left paint on the tile next to the cupboard. When I opened the lid of the toilet, there was poop in the bowl left by the workers. It had been sitting in the toilet since the middle of December, and had stained the toilet bowl. I was horrified. After days of work on the stain, the bowl is still discolored, instead of the white it was before the workers defiled it.

And on the outside of my house, they had left a mess in the courtyard, on the front lawn, and on the sidewalk in front of the courtyard. I had noticed this early on and had shown Chris H when he was at the house. Rain finally washed away the mess in the courtyard and the front lawn, but not the marks on the sidewalk. ATI didn’t help at all.

Now that my brain is finally functioning again, I am thoroughly disgusted with ATI. Over the 31 years my husband and I have lived in this house, we’ve had a lot of work done on the inside, and NEVER had any problems. Then ATI came along. I have been and will continue spreading the word not to use ATI for anything. I am also notifying the Revdex.com and my insurance company.

I would appreciate being reimbursed for my medical expenses and the cost of the ozone air cleaner, which comes to $438.88. That doesn’t even begin to compensate me for the misery and lost days (including Christmas and New Year) that ATI put me through. I could have deducted it from the payment, but I want to give ATI the opportunity to step up and do something right.

Customer Response • May 16, 2019

I have received a check from ATI in the amount I asked for. Thank you for your help. I doubt that they would have cooperated with it.***Complaint ID:

I am giving ATI a One Star Rating as that is the minimal rating that can be left when posting this review.
ATI of Tampa FL was recommended by my insurance company to do a CAT 3 cleanup of my Condo in which the former Tenant vandalized to the tune of some $60,000. My dealings were with the "former" Manager Tony who agreed to completely remove and cleanup all items damaged i.e. flooring, walls etc. Without going into details, the tenant stuffed dog and cat feces into all of the appliances, closets, crevices... and sealed all areas up, turned off the electric and let the place cook for a month prior to the damages being discovered by myself. ATI agreed to do the CAT 3 clean out for $9,600.00 of which I paid them $4,300.00 up front. When ATI (Tony *) discovered that he had underestimated the work involved to complete the cleanup, he halted the cleanup process. Tony ignored all of my texts and phone calls to him thus as a result, the Contractors I had hired to restore the Condo (after the cleanup) now had to do what ATI never finished. The delay in the cleanup process pushed the restoration work back by several months creating a loss of Rental Income. ATI also damaged the concrete sill plate for the 12' sliding doors to the lanai for which had to be repaired by my contractors at my expense. Since my Insurance Carrier (same ones who recommended ATI) denied my claim for Vandalism I had to file suit against them which is currently pending trial. Thus I was forced to take out a mortgage on the property to cover the cost of the damages. Over the past year believe it or not, ATI has had the gall to try and collect an additional $4,300.00 for a job they left me high and dry on plus additional damages I incurred for their negligence including additional loss of rents. Numerous emails were sent to ATI's corporate offices as well as all of the Managers who have come and gone since Tony V left (appears to be a revolving door in their Tampa Office) clearly explaining my position and why I would not be making any further payments to them. This past week, I received a letter from ATI's collection agency; Transworld Systems Inc requesting that I send a check in the amount of $4,300.94 directly to ATI at their Orange, CA office. I do plan on filing a claim against ATI for my damages which far exceed that of the balance of their bill. I cannot emphasize this enough, do not utilize the services of ATI should you be in need of Restoration Services.

American Technologies was referred by our homeowners insurance to repair water damage to flooring and dry wall. ATI sent Chris out to give an estimate on the repairs. Since the insurance company recommended ATI, we accepted the proposal and signed a contract. When Chris and the flooring guy came out to to have us pick out the flooring, my wife asked if we could change the pergo flooring to tile, we were told that we could but there might be a slight charge for the upgrade. My wife and I picked out the tile. ATI said that we would need to have the house packed out and we would need to move out while the work was being done. Workers were very inconsistent, there were days that no one showed up and other days that they only worked a few hours. At one point, my wife came by the house on her lunch hour and walked in and found one of the painters laying on a mattress from my son's bed that he pulled into the dining room. We were out of the house from 07/03/18 to 08/04/18. After finally getting our home back, we found that they had scratched several pieces of our furniture, broke the screen on a flat screen TV, broke a leg off the sofa, missing a glass shelve from a bar, broke the wall unit, and that's just what we have found so far. The biggest complaint is that not until all the work was complete, Chris emailed me a change order for the flooring. Unaware that I was signing a document that was holding me liable for the "Slight Upgrade" they are now billing me for an additional $9,506.27 after they received $44,849.68 from the ins. co. I feel that ATI and Chris deceived me and my wife, I would not have agreed to a $9,506.27 upgrade had we been told that first, also signed the change order after the work was completed unaware that I was signing making me liable for the difference.

I have dealt with this company as a vendor/subcontractor. My ratings as a company are 5-star. They lie, and lie and are extremely slow pay if even they do pay! In many cases 3,4,5, and 6 months late. They deduct 10% if they pay on time, not early. Do NOT sign a master contractor agreement with them! You can find work a million other places that WILL pay. It’s one way in their favor so they can screw you of money. They do many contractors like this I’m learning. They tell you anything so they can bait you into work and then not pay!

On December 30, 2017 we had a flood in our home. Our insurance company Homesite used a company called Nexxus Solutions who selects the contractor and sends them out to complete the restoration. Not only did they fail to meet the terms of their own contract and delivered poor workmanship at every opportunity, they are now demanding payment in full for work they did not even complete or completed unsatisfactorily. We have over 120 photographs documenting the poor workmanship and mountains of paperwork, emails, text messages, and phone calls to prove that we did everything in our power to resolve this dispute. We gave them 4x the allotted time of the contract to complete the work and gave them 3 attempts to fix what they botched until we finally had to kick them out of our home before they destroyed it any further or dragged the job out any longer. They are now threatening to put a lien on our home because we are refusing to pay them a small portion of the total amount to recoup the costs of the repairs we have to do on their poor workmanship issues or the work that they failed to do at all even though they were contracted to do it. Despite multiple and numerous attempts by Nexxus Solutions and ourselves to contact and resolve this issue with ATI, they continue to decline phone calls and not return communication requests. They have been doing so since June 13, 2018. They have had two months to resolve this issue with Nexxus and our insurance company and are refusing to do so. If this continues, we will have to have our attorney proceed with filing suit of them committing insurance fraud by trying to get money for work they did not do or failed to do under the terms of the contract.

Their 'restoration' portion of the company had us out of our house for 5 1/2 months on a job we were told would only take 2 weeks. Houses can be built, including foundations, in 3 months.

American Technologies Response • Jul 26, 2018

We don't have a record of doing work for this customer. Perhaps it could be under a different name, we'd love to respond if this indeed is one of our jobs. But we don't show any record of that name in our system.

The pitch was they will be go between with the insurance co & take care of the headache, they would make my home whole again. They also under promise & overdeliver & stated there was plenty of time in the contract to complete by Feb 28th 2018 the real date of a fully useable house April 26. At the highest level they have communication, follow up, no respect for your home, scheduling, & quality issues. I have to follow up & ask what is happening no one is proactive. Scott who led me to believe he makes sure it all stays on track & manages the insurance co. NOT even close. No PM & just hope all the various spokes speak, which they do not. I had to work with my insurance co a few times. No communication, follow up/through or proactive communication! In fact he no longer answers any of my messages & I need information from him for my mortgage co so the co can get paid. Jesse, this spoke is about pack out/in. They promise to respect the home & pack out everything safely into “vaults” that is documented & then put it all back as it was. They lost items in my home and did damage. This vault list that should define what is in each was wrong, it had both items that were still in the home & items there were in a different vault! I asked please ensure windows closed & shades closed, house locked. they promise & numerous times the windows were left wide open & on the bottom floor where anyone could have broken in & one time it rained- the original issue was water damage. They used whatever they could find to throw down my toilets & were disgusting too. They knew there were fixing water damage from an upstairs toilet. The pack in they didn’t set everything up as promised. *** managed all the contractors for general construction floor install, roof & wall repair, bathroom tile & counter install etc the lack of communication & inability to keep the project moving & how long it took was unacceptable I have a numerous examples & details. We are still not done & the work was shoddy.

American Technologies Response • May 23, 2018

We were referred to this project by the customer’s insurance carrier. The customer had a water leak from an upstairs bathroom and originally was working with a different restoration company. For reasons unknown to us the original restoration company was not able to complete the project and we were then called in.
When we came onto the project the pack out of the upstairs office furniture had already been started by the original restoration company and the customer as well.
When we completed the pack back of the customer’s items, the customer advised that some items were missing. We needed to complete a thorough investigation of each item missing, because as previously mentioned, we were not the original restoration company on site and did not complete the entire pack out.
Throughout our investigation we were not able to find certain items, which we agreed to pay for, however, we also found items that were claimed to be lost by us, in other parts of the customer’s home that were placed there by original restoration company.
The failed toilet was the cause of the leak, unfortunately, we were unaware, as the home was mitigated by another company prior to our involvement. When we installed the failed toilet near the end of the repairs, the customer advised that the toilet wasn’t working and that we should pay to replace it, as we must've damaged it in someway. Confused by this, we contacted the insurance carrier and we were advised that the failed toilet was the cause of the leak. We contacted the customer advised that we would not be paying to replace her toilet, as it had clearly failed prior to our involvement on the project.
The wood floor that was selected for the new installation was slightly thicker than the original wood floor and now one of the closet doors hits the floor when it’s opened. We have agreed to credit back to the customer to customer the cost of repairing the small portion of flooring and shaving down the closet door.
There is a missing shelf and light for built in desk, this items was in the middle of being packed out when we came onto the project. We contacted the desk company and these items are on back order. We have offered the home owner to pay them cash for these items or we can continue contacting the desk company until the items are available.
We have agreed to reimburse the customer for the items that we were responsible for. We will not be able to reimbursement the customer for damages caused by others and for damages that existed prior to our involvement.
Resolving the concerns brought to us by the customer has taken some time, as we needed to complete our investigation and due diligence, due to the multiple companies involved in this loss.
I have provided my email and cell phone # to the customer and asked her to contact me directly with any questions or concerns.Tell us why here...

Customer Response • May 25, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***

The oringinal company was not a company of contractors they only do the water clean up work so continuing to try to blame them for work is wrong. They were never contracted to do the restoration of floor, wall, ceiling, etc. They were contracted to dry out the water and remove the wet damage that is it. They only packed out the bathroom and some of the office so they could finish the wet work, mostly to help me as my mom wound up the ER at this time. I packed out the rest because I was not informed at that time that the company I hired would do the pack out and I was told my the insurance co to pack what I wouldn’t want others to touch and this included private papers with SS Numbers etc. To be clear the shelves that were lost were NEVER touched by the company who did the wet work. I know this because I packed out that part of the office because of the privacy issue. So the shelves I suddenly found were put in the bath by ATI because they were not touched prior to ATI coming into the home. That closet door was also not broken prior to ATI starting the work. IF the wood for the floors was that much thickier why only some doors had to be shaved down?That doens’t sit well with me. In fact I have noticed since there is a door that looks partially Shaved and messy. They replaced a wood piece in the original bathroom that doens’t match the wood finish. It is sloppy work. I have yet to any proof of the fact they are reimbursing anything. There has been no paperwork shared with me demonstrating otherwise. And as you can imagine I don’t trust them since they have treated me and my home with lack of respect.

American Technologies Response • May 25, 2018

We have no further response at this time. Our prior statement was factual from our perspective and to the best of our knowledge with the information presented to us and correspondence exchanged with the customer.

Thank You

We flooded during Harvey and were referred to ATI. They began work in October and still haven't finished. We have had problems with them honoring their contract. They agreed to match our top cabinets with new high grade bottom cabinets. Our original bottom cabinets were custom made and matched the top. They replaced the bottom cabinets but they didn't not match the stain and texture of the top cabinets. They suggested replacing the top cabinet doors and we agreed as long as they matched the texture and stain which did not happen and today the project manager *** told my husband that per his supervisor *** the cabinets are done. I have pictures of the cabinets and have saved one of the original top cabinet doors so you can see the quality, texture/stain do not match. There is a gloss/sheen on the top cabinets that is not on the bottom. Also there are areas where the stain did not take on the cabinet doors and several areas where the stain ran and a chip in one of the doors. They claim the doors were sanded and if that was the case they missed a lot of areas because they are extremely rough. This is not the only issue we have had with the quality of work from ATI.

American Technologies Response • Apr 26, 2018

Complaint – ID
To whom it may concern:
The following is a response to letter received regarding the above customer:
When repairs initially began, ATI submitted a scope of work for repairs resulting from flood (rising water due to Hurricane Harvey). The drywall had been removed by the homeowners throughout the house. The removal was done properly in the entry/ foyer area, but removed using hammers in the entire remainder of the home. This took our crew 3 full days to correct before any new drywall could be installed. This was done as a courtesy because the demolition/ mitigation portion of this claim was separate from the repair scope. Upon our completion of repairs, the insured had concerns regarding the finish on the cabinets. ATI agreed to replace the upper cabinet doors in order to match the profile of the lower cabinet doors. Everything was then sanded and stained to match. The same stain was used for all cabinets and cabinet doors. The homeowners took issue with the stain on the cabinets not being perfectly uniform due to the fact that wood has variances in grain patterns, density, porosity, etc.
We made several attempts to get a perfectly uniform finish and added multiple coats of stain to these cabinets. Four ATI employees made a site visit and we all agreed that the cabinets are uniform in appearance. Mr. called on the morning of April 24, and expressed concern that the sheen of the cabinet stain is not satisfactory to them. We offered to make another site visit; however, Mr. declined.
As always, should you have any questions, please do not hesitate to contact me at (800) 400-9353.
Respectfully submitted,
*** c.*** Regional Manager

Customer Response • Apr 27, 2018

Revdex.com:
In response to the letter dated April 26th, my husband called *** April 24th because *** was not responding to calls from us. *** acted surprised that our home still hadn't been completed. *** told *** he needed a letter stating ATI was not going to do any further work on the kitchen cabinets per *** and ***. *** suggested a final walk through but *** told him ATI still has items to complete from the last walk through on March 1st which haven't been completed and felt it would be better to do a walk through with ***. Also, the work on the outside of the house hasn't even been started. *** never said he didn't want to meet to resolve the cabinet issue as the letter from Mr. implied. We would be open to a meeting and look forward to ATI doing what was promised verbally, in our written contract (high grade cabinetry) and in the email from *** dated March 1, 2018 which is attached.

Furthermore, the response from ATI the letter stated upon completion of repairs, please note we had concerns well before the completion of the repairs and let *** and others at ATI know about our concerns. In our meeting March 1st which Mr. was present it was agreed that the ONLY way we would go along with them replacing the top cabinet doors was if they were going to match the texture/gloss and stain on the top cabinetry. That still hasn't happened. Bottom line - there isn't a detectable clear coating/gloss on the cabinets and they don't match the top, there are still areas where the stain did not take to the wood and there are numerous areas where the texture is rough. I have attached pictures so you can see the color variances and poor workmanship.

In my initial submission to the Revdex.com I did not include the other issues we have encountered with ATI but I feel compelled to do so after receiving the response from Mr.. Some of the issues are listed below. I did not include the issues with poor workmanship such as installing a toilet incorrectly, doors not closing properly, windowsills not being sanded.

Incidents
Paint brushes being washed in our kitchen sink - we have a septic system.
Hot water heater being left out in the rain for three weeks after a nozzle was broken off by ATI personnel
On three occasions our front door was left unlocked (one time the key was left in the door, one time left wide open while the worker went to the store) and another time our back bedroom window was left wide open.
Direct TV box has paint smeared all over it
Our kitchen phone has paint splatter/spackle on it
Found cigarette lighter in between sections our new couch - in addition to the cigarette butts in my garden and outside our home
Broken broom - used ATI's take to try to fix and never mentioned until we went to use it
Texture on new headboard in Allie's room
Chip in the front of ***'s new dresser
Brick on the front porch has texture splattered on it.
Missing smoke detectors.

Some of the above incidents have been resolved by ATI but there are other which we have decided are not worth the aggravation and have decided to consider them losses.

We look forward to having reaching a resolution on our cabinetry.

Thank you

American Technologies Response • May 07, 2018

Re: Complaint – ID
To whom it may concern:
The following is a response to letter received in our office on April 30th. There were several items identified in the complaint so we will address all of them below:
We stained both the upper and lower kitchen cabinets in order for them to match in appearance. As mentioned in our previous response, wood is a natural product with individual grain variations and matching of grain is not a standard procedure unless specifically stated in the contract. We had no such language in our contract that we would match the grain and color stain. This is also cited in the NASCLA – Residential Construction Standards. With regard to the toilets being installed incorrectly: The builder originally installed plastic drain flanges in order to attach the two toilets. We noticed that both of these flanges were broken (master bath- both sides & hall bath- left side). It is likely that they were broken during the mitigation process, which we were not involved in. We replaced both flanges, which were not in our scope of work, as a courtesy to the *** family. In regards to the interior doors not closing correctly, we have addressed this issue and it has been fixed. The original problem was that the AC system was not running in the home. Therefore, humidity control was not in place and doors would swell slightly and would not operate properly. Once the HVAC system was regularly operating, this problem cleared itself up. Then, the freshly painted doors were making a slight “tick” noise upon being opened. This was a result of the paint not being allowed to fully cure before the doors were shut. This has also been rectified. In the kitchen, the laminate countertops chosen (and signed off on) by the homeowners have been removed and discarded. We then upgraded to granite countertops. There were paint brushes that were allegedly washed in the kitchen sink. This has been addressed with our crew in the event that it did actually happen. The wooden window sills were replaced and painted. They were brush painted with several coats of paint. They were pre-primed sills and did not require sanding. The painted finish on the window sills was satisfactory on our most recent site visit. The homeowners made the decision not to replace the water heater, though it had been partially submerged in the flood waters. Upon detaching it, one of the valves failed and had to be replaced. Before that could be completed, the water heater was stored outdoors for approximately 4-5 days. After being cleaned and reinstalled, the water heater is operating properly. The smoke detectors were detached and set aside to be reset after painting was completed. They mysteriously disappeared a short time later. The bathtub drains also disappeared, but were later located in the ***'s garage and reinstalled. The smoke detectors were not in our scope of work to be replaced.

We filed a claim with our home insurance company for suspected mold growth after a continuous roof leak occurring for 5 months last winter. They hired American Technologies Inc to handle the work associated with the claim. An associate of ATI, ***, came out to assess for moisture in a couple different rooms. He said he could not detect much moisture, but that contractor would be able to tell when he cut into the drywall of the ceiling where the water spot was located, along with another area where water was leaking from skylight in the upstairs bedroom. Because we don't have an attic he deemed it necessary to remove drywall. He estimated 3 days for the work to be performed. We agreed to work being performed. Within a few days, someone from ATI came to perform the job. He left after an hour and a half and said job was completed. I was at work at the time. When I found out how long the worker was there, I immediately called ***, who contacted *** who came to review the work performed. *** told me the worker painted over the dry spot and never cut any drywall out. USAA sent their portion of the payment, and we received a bill for $1000. After months of emails and phone calls back and forth, ATI has now threatened to put a lien on our house for non-payment. We just want the work performed that was agreed upon.

American Technologies Response • Apr 30, 2018

Re: ID# ***

To Whom It May Concern,

Thank you for bringing to our attention the issue referenced in your letter dated 4/6/2018 (ID #***). Please find below and attached information we hope you find useful in reviewing this issue.

At the time of our Project Director's inspection on June 15, 2017, the customer pointed out two areas of staining on the ceiling - one in the second floor vanity area and the other in a second floor bedroom. The Project Director visibly confirmed stains on ceiling of each area. The Project Director used a device to measure moisture in building materials and placed it on the stains. No elevated moisture was identified. As a courtesy to the customer, the Project Director also measured moisture levels in areas of adjacent drywall. No elevated moisture was detected.

Following the inspection, an estimate was created and sent to the carrier. A work authorization and a copy of the same estimate was sent to the customer for review and consideration on June 16, 2017. Copies attached.

As you will see, the work authorization, nor the estimate used as an attachment to the work authorization, reflect drywall removal and or drywall replacement. The work authorization and the estimate refer to drywall texture / tape joint repair.

The customer signed the work authorization and returned it on 6/23/2017.

The work, in accordance with the scope and work authorization were completed on July 6, 2017.

The customer acknowledged in writing satisfactory completion of the work on July 12, 2107.

Following the customer's signed acknowledgement of satisfactory completion of the work, the customer requested that additional air quality test be performed. As this work was not included in the estimate originally submitted to and agreed upon by the customer, the supplemental work request was submitted to the carrier for approval. The carrier approved and the testing was completed by a third party entity on August 14, 2017. While the complete report is attached, please find below a excerpt for your review and consideration.

For this investigation: • No visible mold or noticeable odor(s) were evident; • Reportedly involved/affected building material(s) were "dry" in accordance with utilized moisture meter’s manufacturer’s literature and/or as compared to background reading(s) where possible – defined as one or more moisture reading(s) from unaffected area(s) of the same material(s) at the same time; and • Sampling (air) results indicated that total and/or individual mold spore level(s)/amount(s) were sufficiently similar to or less than those detected in non-affected space(s)/area(s) and/or outdoors (or typically found outdoors) at the time of collection1. Note, sampling results are limited in that they represent mold spore levels at the time of sampling and changes in ventilation, temperature, weather, occupancy, equipment, contaminant sources, products used, and other conditions may cause variations in sampling results. As set out above, no unsafe airborne mold spores levels and/or condition(s) were discovered in the 2nd floor nursery/bedroom and nursery/bedroom vanity areas of the residence. No further remediation work is necessary in the subject area(s) as of the date of this report. If water/moisture intrusion is not addressed in a timely manner, mold growth/proliferation can occur in as quickly as 24-48 hours. Identification and repair of water/moisture intrusion source(s) is paramount in combating microbial growth and/or contamination.

While ATI has completed all work in accordance with the contract and scope agreed upon by the customer and believes payment is due, we take all customer concerns very seriously. As such, following receipt of your 4/6/2018 letter, we reached out to the customer, discussed the situation and in a good faith gesture, offered to expand the scope of work - including, but not necessarily limited to setting up containment barriers with negative pressure in the bedroom and vanity, making inspection cuts, visibly inspecting the ceiling cavities, then patching / painting the appropriate areas. The customer accepted the offer and work will start on or about 4/25/18.

Thank you again for bringing this to our attention and working with ATI. Should you have any additional questions, please do not hesitate to contact us directly.

Kindest professional regards,

***

Regional Manager

858-530-2400 x

Customer Response • Apr 30, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

American Technologies, Inc. was assigned by my home insurance company, ***, to repair damages that occurred to my new home in July 2017. ATI used my bricks from my garage to complete the job and have refused to replace my bricks with an order of new bricks. I have called ***, ***, and *** several times and they promise to call me back but only respond with an email stating that bricks were delivered. They have repeatedly lied. I have called *** several times about the poor quality of workmanship and their failure to replace my bricks. ATI has had to make repeated trips back to my home to repaint walls, recaulk molding, replace broken electrical outlets, reorder the wrong sized front door, including improper installment of the locks, but the quality of workmanship does not look professional. These repeated trips have resulted in time off from work while they are there.
ATI began the job unprepared although I emailed the color matches to the company before they arrived. I agreed to let them use bricks that were already inside my garage to make sure the colors matched, with the understanding that the bricks on order from the invoice would be returned to my garage when delivered. They attempted to replace bricks by stacking used unmatched bricks in front of my porch. When I called to complain, they lied and stated that the colors were a match. ATI came to retrieve the used unmatched bricks but now they are stating that I still have the bricks, another lie. The workers completed the work using my bricks and my Home Color Kit paint that came with the home. ATI company can not provide an invoice that confirms that they made an order of bricks to replace my bricks that their company used to complete the job. I have paid them with the check from ***. Now ATI wants me to pay them for using my materials to complete a horrible job. American Technologies, Inc has lied about replacing my bricks and their workmanship and customer service is unacceptable.

American Technologies Response • Mar 26, 2018

Enclosed is American Technologies Inc's response to Mrs. complaint

Customer Response • Mar 30, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The details of ATI's response contradicts the actual events that occurred, more lies. ATI has not attempted to call me or resolve the issue of the bricks.
Regards

American Technologies Response • Apr 02, 2018

D# *** To Whom It May Concern,
· Upon initial completion of repairs, the insured had concerns regarding the finished drywall on the interior of her home. ATI scheduled to repair the unsatisfactory drywall and painting. This occurred on 7/26/17. We received a signed certificate of satisfaction on this date.
· Upon receipt of our invoice, the member had complaints of our workmanship. She also advised there were bricks used during the repairs she would like to have replaced. Via several emails and phone calls, we coordinated to be on site on 12/7/17 between 9am and 930am to address her concerns and deliver extra brick. Our crew and project manager arrived at approximately 915am and nobody was home to allow access. We attempted to call the member several times without success, an email was sent as follow up. The bricks were left on her driveway.
· Member called back later the same day and asked if we could return after 1pm. We advised that our crew was sent to another project and we would like to coordinate another day. We then scheduled for the following weekend.
· When the crew arrived the following weekend to correct the areas of concern, the homeowner's boyfriend complained the bricks did not match the existing bricks. We explained to him the bricks were purchased based on the specification sheet the homeowner provided us via email on 7/11/2017. The bricks remained in her driveway at this time.
· A demand letter has been sent to the homeowner for payment of their deductible. Upon receipt of the demand letter, the homeowner now claims we removed the bricks from her driveway. This information is not correct.

I am not pleased with how my repair process has progressed. I am not expecting upgrades or anything extra, but I want to be made whole. Below is a list of some of the issues.
- Time frame - ATI estimated it would take 7-8 weeks to complete the work. It has been 10 months and the repairs are still not completed. Weeks have gone by and no one will show up to work on the repairs to my kitchen/pantry. My repairs should have been completed long before now. This has been an on-going inconvenience and disruption and has prolonged the reimbursement time of certain expenses to my family and myself from my insurance company.
- Shelving in lower cabinets - Some of the new shelving has staining/brown spots of discoloration on them. In particular, the shelf by the sink is damaged/chipped. These issues were pointed out when the shelves first went in back in February or March. Two weeks ago ATI sent out someone to clean my shelves, but the worker was not able to remove all of the stains and of course could not fix the damaged shelf. If the stains and damage shelf can't be repaired, they need to be replaced. I will not accept stained or damaged materials.
-Hauling away debris - ATI workers were filling up my personal trash cans on several occasions with their work debris. This stopped after I showed *** my cans full of worker trash from my job site. He instructed them to stop immediately. I also notified my insurance company.
- As stated earlier, I am not seeking upgrades. I want to be treated professionally and I want to be made whole. I selected ATI based on their reputation in the industry, cost, and time frame they quoted. I understand sometimes additional time is needed, but in this case, nothing warrants several extra months. This is due to workers not showing up for weeks and it's unacceptable. ATI has not proceeded in good faith to make timely repairs to my kitchen and pantry area.
Note: I have mailed a partial payment and additional payment will follow.

American Technologies Response

Dear Sir or Madam:
I am in receipt of your written notification dated October 26, 2017, in which ATI was duly notified that a complaint had been filed against our firm. As such, I immediately conducted a thorough review of the matter in an effort to ascertain the facts. They are as follows:
On September 8, 2017, at 4:30 in the afternoon I received a voicemail from Ms. in which she stated that the repairs to her residence were 99% complete; however, she would not affix her signature to the Certificate of Satisfaction or pay until repairs were 100% complete. The items noted as being incomplete were the broken tile repair along with cleaning of her floor. During this message she also referenced that she was going to discuss payment with her adjuster.
The assigned project manager and I met with the customer on October 9, 2017. We reviewed the work and I apologized for the delays encountered, specifically for the tile repair. At this meeting Ms. did sign our Certificate of Satisfaction with the following exceptions noted: repair tile, clean inside of cabinets (discolored), caulk baseboard in pantry, and hauling of debris. During this meeting, the customer indicated that she would send in a partial payment for services rendered. I asked if I could collect a check that day and she said she would send payment only after she deposited one of the checks. I explained to her that she could hold back her deductible/$500, $1,000, or up to 10%. As of today, November 2, 2017, we have not received any payment from Ms. for services rendered although her complaint dated October 22, 2017, references that a partial payment was mailed. We attempted to contact the client three times yesterday to no avail as her system does not allow us to leave a voicemail.
We sent someone to address the exceptions except for the tile repair on October 11, 2017. We were not aware that the customer was not satisfied with the cleaning of the cabinetry until we received Ms. complaint. During that time we were trying to schedule a tile repair contractor. The tile repair contractor has been scheduled for November 17, 2017.
There were delays with the job and the tile repair. There were also delays caused by the customer as well due to a delay in material selection; a lack of availability as well as the client's postponement and/or cancellation of scheduled work. Regardless, we are in progress of addressing the exceptions and anticipate the completion of the project by November 17, 2017.
Should you have any questions or wish to discuss this matter further please do not hesitate to contact me at (951) 682-9200 extension ***.

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Address: 3360 E La Palma Ave, Anaheim, California, United States, 92806-2814

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