I have talked with my crew and the customer was going through his insurance company because he had supplemental insurance on the vehicleWe had to wait for the Insurance company to send over the authorized repair and had to wait on them before we could start the workWe received a list of repairs from the Mechanical Insurance Company and we were authorized to do the work from the list and they did not decline any other work to be done but it would be the customers responsibilityWe recommended to the Insurance company to do bearings on the lower end and they refused the work to be done and that would be the customer responsibilityBoth the Insurance company and the customer was informed that there was more recommendations to include the crank and bearings because there was scoring due to the water in the oil and other things could be damaged, neither the Insurance company or customer wanted to put anymore money into it and requested it to be delivered back to the customerThe worked was done per the List from the Insurance company and delivered on 11/17/The insurance paid a total amount of $for invoice [redacted] and invoice [redacted] had a total of $which was also paid by the insurance and the customer still owes $This customer had walked in and out of our shop unassisted and showed complete competence of the issues with his vehicle Settlement: $is the amount owed by the customer and if any other repairs need to be done the customer will be charged accordingly
I have talked with my crew and the customer was going through his insurance company because he had supplemental insurance on the vehicleWe had to wait for the Insurance company to send over the authorized repair and had to wait on them before we could start the workWe received a list of repairs from the Mechanical Insurance Company and we were authorized to do the work from the list and they did not decline any other work to be done but it would be the customers responsibilityWe recommended to the Insurance company to do bearings on the lower end and they refused the work to be done and that would be the customer responsibilityBoth the Insurance company and the customer was informed that there was more recommendations to include the crank and bearings because there was scoring due to the water in the oil and other things could be damaged, neither the Insurance company or customer wanted to put anymore money into it and requested it to be delivered back to the customerThe worked was done per the List from the Insurance company and delivered on 11/17/The insurance paid a total amount of $for invoice [redacted] and invoice [redacted] had a total of $which was also paid by the insurance and the customer still owes $This customer had walked in and out of our shop unassisted and showed complete competence of the issues with his vehicle Settlement: $is the amount owed by the customer and if any other repairs need to be done the customer will be charged accordingly