American Top Team Watertown

I am writing to address the complaint made to the Revdex.com (“Revdex.com”) by [redacted] about CertifiKID, LLC[redacted] ’ complaint was originally addressed in mid-June [redacted] requested a receipt and proof of payment on June 15, for her purchase of $for one adult ticket for a 2-night [redacted] Cruise departing from Palm Beach, FloridaThis offer stated in the title that it was $per adult and a child sails free with a adult minimum: https://www.certifikid.com/deal/24910/179+-per-adult-for-2-night- [redacted] -cruise_-child-sThe following is noted again in the information and restrictions: “If just one adult and one child are traveling together - two fares need to be purchased.”We responded on June 16th with her receipt and proof of payment and voucherAt this same time, we reached out directly to the vendor, [redacted] Cruise Line, to let them know this customer was having trouble and asked for their assistanceWe heard back from Maria S [redacted] of [redacted] Cruise Line on June 16th who advised us that she had replied back to the customer and had left her a voicemail where she offered to help her make her reservation [redacted] replied back to CertifiKID on June 19th informing us that she had been calling MsS [redacted] back and was trying to reach her as wellOn June 22nd, we received an email from [redacted] of [redacted] Cruise Line who advised us that they did finally speak with [redacted] In their call, they informed her that she needed to purchase two vouchers based on the terms of the offer, but [redacted] only purchased one and told the cruise line that she did not need to purchase another one [redacted] advised us that they were working with her to find a resolution We had a good faith belief at that time that the issue would be resolved directly between [redacted] and [redacted] Cruise Line but we have come to see that this is not the case We have attached the email chain between [redacted] and CertifiKID reflecting the above-described course of eventsIf you have any further questions or require further information, please let us knowThank you for your attention.Very truly yours,Jamie *R***CertifiKid LLC, CEO & Founder

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The response was unclear, in concise, and without a tangible resolution
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am writing to address the complaint made to the Revdex.com (“Revdex.com”) by [redacted] about CertifiKID, LLC.[redacted]’ complaint was originally addressed in mid-June. [redacted] requested a receipt and proof of payment on June 15, 2017 for her purchase of $179 for one adult...

ticket for a 2-night [redacted] Cruise departing from Palm Beach, Florida. This offer stated in the title that it was $179 per adult and a child sails free with a 2 adult minimum: https://www.certifikid.com/deal/24910/179+-per-adult-for-2-night-[redacted]-crui...⇄ The following is noted again in the information and restrictions: “If just one adult and one child are traveling together - two fares need to be purchased.”We responded on June 16th with her receipt and proof of payment and voucher. At this same time, we reached out directly to the vendor, [redacted] Cruise Line, to let them know this customer was having trouble and asked for their assistance. We heard back from Maria S[redacted] of [redacted] Cruise Line on June 16th who advised us that she had replied back to the customer and had left her a voicemail where she offered to help her make her reservation.  [redacted] replied back to CertifiKID on June 19th informing us that she had been calling Ms. S[redacted] back and was trying to reach her as well. On June 22nd, we received an email from [redacted] of [redacted] Cruise Line who advised us that they did finally speak with [redacted]. In their call, they informed her that she needed to purchase two vouchers based on the terms of the offer, but [redacted] only purchased one and told the cruise line that she did not need to purchase another one. [redacted] advised us that they were working with her to find a resolution.  We had a good faith belief at that time that the issue would be resolved directly between [redacted] and [redacted] Cruise Line but we have come to see that this is not the case.  We have attached the email chain between [redacted] and CertifiKID reflecting the above-described course of events. If you have any further questions or require further information, please let us know. Thank you for your attention.Very truly yours,Jamie *. R[redacted]CertifiKid LLC, CEO & Founder

I am Writing to address the complaint made to the Revdex.com (Revdex.com") by [redacted] (listed as [redacted]) about CertifiKid, LLC.[redacted]'s complaint was addressed in mid-March and we followed Certifikid's policy which is in Writing on our website and on the deal that she purchased....

[redacted] requested a refund on March 18th a Saturday, of $25 for tickets to snowtubing at [redacted] Mountain. We responded on Monday morning, March 20th, to let her know our policy which states that we can only issue refunds within five days of purchase. We also let her know that since the vendor did close the snow tubing early this season, they would honor her voucher for the following year so she would not lose her money. She responded at 11:26am saying that the manager at [redacted] Mountain (the vendor) stated that Certifikid must be the one to issue the refund. We then replied back at 12:39pm to let her know that We Would discuss this with the vendor and would be back in touch with her shortly.At 1:10pm on Monday, March 20' we responded again to [redacted] asking for a phone number to reach her or her credit card information to process the refund as we no longer had that on file. We the promptly processed the refund. She proceeded to file this complaint and another one on [redacted].com. We felt at that time the issue was resolved but We have come to see that is not how [redacted] perceived the exchanges as she has not rescinded these complaints. We have attached the email chain from [redacted] reflecting the above-described course of events.If you have any further questions or require further information, please let us know. Thank you for your attention.