American Toyota

Complaint: [redacted] I am rejecting this response because: As stated on your site, if the business contacts me, you wish for me to contact you, so I am doing so here I would also like to inform you that the dealership has made no effort to correct their information They incorrectly posted the wrong price, advertised it on several other sites such as Cargurus.com and have taken no action to fix the issue with myself the consumer In talking to the lady that called me, the only details that I was given was "We priced it wrong, now the price is not that" in which this does not resolve the fact that they published a price that I would like to purchase the vehicle for The business has been advised that they have had other complaints about this same issue of them changing prices, to which I was told by the lady that "she does all the price changes" but she also said "the system had a glitch and it was making changes to the prices" These things do not match, either she made the change or the automated 3rd party she mentioned, made the change So the story is not matching, as well as the fact that when I called the dealer yesterday, the manager Marvis came back after my call and placed me on hold so that he could go updated the price to a higher amount This dealership is falsely advertising their sale prices to be fraudulent to it's consumers Further more, the dealership has made zero effort from any level to help the consumer with their price they advertised Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

When responding to the complaint it was sent before I meant to send itWhen customer came in to the dealership, while already working with a sales person she requested a quote via internetThen quote she was sent was in error and internet price was listed at 14,We will be stand quote and will refund the customer the $she requestedRespectfully, Brittany S [redacted] Customer Retention Specialist, Service BDC Supervisor [redacted] Direct Service: ###-###-#### Direct Line: ###-###-#### Main: ###-###-####Fax: ###-###-####

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I appreciate greatly the availability of the channel provided by the Revdex.com to help resolve this complaint Without this mechanism, I would have had only legal channels to resort to The business responded rapidly to the Revdex.com process
Regards and thanks,
*** ***

Left
customer a voicemail on 12/30/and on 1/02/customer never responded

Attached is a copy of the customers repair orderDealer performed oil and filter change, tire rotation, multi-point inspection and top off all fluidsDealer spoke with customer 5/13/and offer to have the customer bring the vehicle back in to have the nail in the tire removed customer stated
he had repair done elsewhere and he no longer had a vibration at high speedsDealer asked customer if there was anything that could be done and customer stated it had already been taking care ofDealer will refund the customer $but needs to confirm address to send the refund check to

Here are screen shots from this Toyota's dealer site Stock # is listed on the screen shot as well.Thank you!

The vehicle was priced incorrectly due to a glitch in the systemThe price is now correctedWe have opened up cases with Toyota as well as or in the system our company uses to pull
the inventory from Dealer daily and ToyotaDealer contacted customer and explained the issues we were having and are working on itCustomer is demanding we sale him the vehicle at that pricePrice is listed $10,below invoice and dealer is not willing to sale vehicle at that priceDealer offered to send customer a letter stating vehicle was priced incorrectly not due to dealer’s error

Complaint: [redacted]
I am rejecting this response because:  As stated on your site, if the business contacts me, you wish for me to contact you, so I am doing so here.  I would also like to inform you that the dealership has made no effort to correct their false information.  They incorrectly posted the wrong price, advertised it on several other sites such as Cargurus.com and have taken no action to fix the issue with myself the consumer.  In talking to the lady that called me, the only details that I was given was "We priced it wrong, now the price is not that" in which this does not resolve the fact that they published a price that I would like to purchase the vehicle for.  The business has been advised that they have had other complaints about this same issue of them changing prices, to which I was told by the lady that "she does all the price changes"  but she also said "the system had a glitch and it was making changes to the prices".  These 2 things do not match, either she made the change or the automated 3rd party she mentioned, made the change.  So the story is not matching, as well as the fact that when I called the dealer yesterday, the manager Marvis came back after my call and placed me on hold so that he could go updated the price to a higher amount.  This dealership is falsely advertising their sale prices to be fraudulent to it's consumers.   Further more, the dealership has made zero effort from any level to help the consumer with their price they advertised. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Dealer contacted customer 9/1/16 and advised customer we would be mailing out a refund check for the warranty he cancelled on 3/1/2016. Dealer apologized for the inconvenience dealer misplaced the customer’s paperwork and cancellation request was never submitted. Dealer advised the customer his...

extended comprehensive warranty that was purchased had already expired due to mileage. Dealer refunded customer $84.41 for the remainder of his warranty for the gap insurance.

When responding to the complaint it was sent before I meant to send it. When customer came in to the dealership, while already working with a sales person she requested a quote via internet. Then quote she was sent was in error and internet price was listed at 14,500. We will be stand  quote...

and will refund the customer the $499.00 she requested. Respectfully,  Brittany S[redacted]Customer Retention Specialist, Service BDC Supervisor[redacted]Direct Service:  ###-###-#### Direct Line: ###-###-#### Main: ###-###-####Fax:  ###-###-####

In response to this complaint the customers deal was
unwound by the dealer. Customer brought back the vehicle on 03/25/2016 and was
refunded the full amount of the vehicle and extended warranty he had purchased.
The amount customer was refunded was $39,748.00 check #[redacted].

LHM American Toyota bought back [redacted] vechile on 11/24/2015 form her. We paid the amount she purchased the vechile for. Customer was happy with the outcome.