American Transmission Center

Initial Business Response /* (1000, 5, 2015/04/28) */
Contact Name and Title: *** G ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
In response to Mr ***'s complaint, it was not our intention to get him to the store and not have the unit availableThe unit Mr ***
was interseted in sold a hour before his appt and we had a similar vehicle available but diff color available for a test drive and also we had similar unit inbound in the color he wanted that if he liked he could have put a deposit onWe also offered to get him that exact vehicle at the very best price from another dealer but he did not want to proceedIts unfortunate that this occured but it would be no different if he was on his way to another place of business because something was in stock but sold before he got thereI do apologize for any inconvienceI'm not sure what he would like us to do at this pointI would like to offer him a free oil on his current vehicle
Initial Consumer Rebuttal /* (2000, 7, 2015/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
You schooled have apologized up frontApology acceptedNo oil change or compensation is needed

[redacted]l never stated any such comment to [redacted] Customer was informed that he would need to come in and pick out a car so that we may call into the banks for a decision from the banks. [redacted] only asked customer if he would be trading any of the open car loans and because there...

were multiple open auto loans asked if the vehicle would be titled in his name alone or would he also have a cobuyer on there with him because [redacted] stated a spousal income on his inquiry. Never stated that they were derogatory. If [redacted] would like to discuss further and see what all his options are then he can contact me directly and I will be more then happy to handle his deal personally so there is no more miscommunication. I look forward to working with customer to resolve any issues and help with his purchasing of  vehicle.  [redacted]General Manager[redacted]