Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ I understand sometimes loans don't workout as we all hopeWe certainly apologize for that
I have reviewed this information and have contacted the appropriate employees at my dealership and instructed them to all Mr [redacted] immediately and get this problem handled
Dave, I spoke with our Service Director Jim and he had contacted the customer at the time of her repair Miss [redacted] had dropped the vehicle at Park Ford and approved the repairs on a Friday in January, she contacted us on the following Monday with her concerns Jim offered to have her bring her vehicle to our facility and have it inspected to see what we could do to help her on the repairs Miss [redacted] indicated she had already approved the repairs at Park Ford and would not bring her vehicle to us for assistance We will not offer any cost assistance on the repairs performed at another facility when we did not get the opportunity to verify the repair needs and offer assistance through our facilityPlease let me know if we can be of further assistance on this matterGarth G***
I am rejecting this response because:The sway bar was pre existing condition on the vehicle and why would someone Garth go to your dealership after getting treated like crap a second time??? Called once yes and all you had to do is call up there or send someone up there to verify it!!!! Why would I have them out it all together just to drive it downTwo blocks when it was done there The fact is you sold a car that had issues with the sway bar and the ball joints shot and how is the average personSupposed to think of it to have those checked ??
Initial Business Response /* (1000, 8, 2016/03/09) */
Contact Name and Title: Ryan Serpentini GM
Contact Phone: ***
Contact Email: ***
I spoke with the customer and offered to pay for his heated seats as well as split the cost of the tonneau covers for the backHe
was satisfied with this resolution
Initial Consumer Rebuttal /* (2000, 9, 2016/03/10) */
No one in our BDC department told this customer we could or would take $2,off the price of a used truckOur Rep here let the customer know that we can work our very best deal when the customer is here in the storeWe do not know what his trade is, what condition his trade is in etcNo one can
take a customer's keys from them without their full awareness of why we are taking them, and to give this customer purchase numbers we most certainly need to evaluate the vehicle they want to tradeI have personally spoken with the customer as of this morning, we offered him even more money for his trade, we gave him our very best deal, the deal does not meet his particular needs, but we certainly have tried everything we canWe strive to be transparent in every dealing with every customer
I have reviewed the repair history with our Service Director The vehicle went through our safety inspection prior to sale It had the wheels off and tires replaced at the time of inspection pre sale and we found no suspension or brake issues at that time Miss *** has owned the vehicle since last summer and it has not been back in for any concerns since Our dealership did not get the opportunity to reinspect and offer any sort of repair assistance at the time of repair by Park Ford We will not assist on the repairs performed by Park nor offer any refund Thank you, Garth G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to methey are getting my contract cancel and back dating for meThank you for you help in the matter Michael ***
Initial Business Response /* (1000, 8, 2015/11/09) */
Received from the business via email on 11/9/15:
This has been resolved with the customer.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Accepted...
I am rejecting this response because:In one line you said we don't know what the trade is worth.2 lines later you offer me more.as far as taking keys.no you did not just take them,you went to my wife and said.Bill said get the keys from you talking to my wife.As far as me doing any transaction with Serpentini,well when you tell people anything to get them in the door thats not a good thing.
I have reviewed this information and have contacted the appropriate employees at my dealership and instructed them to all Mr. [redacted] immediately and get this problem handled.
Bradley was given multiple opportunities to place a deposit on the Corvette he was interested in but chose not to until he received an explanation via email which is completely his prerogative. However, his account differs from the truth in the fact he told our finance manager Kevin that he,...
Bradley, would call Kevin back in one hour after his initial request of an email. Bradley did not call Kevin in the time frame he claimed he would. Once Bradley did finally call back 3 hours later, he got the email he requested. At that point, we had another customer physically come into our store and take the Corvette for a test drive. We informed Bradley that a customer was test driving the car, and out of fairness, we would not take a deposit and tell the customer who was here in person he could no longer buy the car. The customer who was here in person did end up purchasing the car, and Bradley reacted very rudely to our entire staff. We at no time "boxed Bradley out" like he is claiming here. We acted in good faith all the way through this process and treated each customer as a real buyer. We apologized to Bradley multiple times, but he only grew more angry and responded with insults and name calling. In our opinion, he does not deserve to be refunded anything. He chose to spend his money on an inspection, he had not given us the deposit required to take the car off the market, therefore the car was not reserved as his.
Dave, I spoke with our Service Director Jim and he had contacted the customer at the time of her repair. Miss [redacted] had dropped the vehicle at Park Ford and approved the repairs on a Friday in January, she contacted us on the following Monday with her concerns. Jim...
offered to have her bring her vehicle to our facility and have it inspected to see what we could do to help her on the repairs. Miss [redacted] indicated she had already approved the repairs at Park Ford and would not bring her vehicle to us for assistance. We will not offer any cost assistance on the repairs performed at another facility when we did not get the opportunity to verify the repair needs and offer assistance through our facility. Please let me know if we can be of further assistance on this matter. Garth G[redacted]
I am rejecting this response because:The sway bar was pre existing condition on the vehicle and why would someone Garth go to your dealership after getting treated like crap a second time??? Called once yes and all you had to do is call up there or send someone up there to verify it!!!! Why would I have them out it all together just to drive it down. Two blocks when it was done there. The fact is you sold a car that had issues with the sway bar and the ball joints shot and how is the average person. Supposed to think of it to have those checked ??
The customer is concern with the air conditioning failure is being repaired through another Serpentini location to satisfy the customer. If you have any further questions please contact myself or [redacted] my Service Director at Tallmadge. Thank you.
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ I understand sometimes loans don't workout as we all hopeWe certainly apologize for that
I have reviewed this information and have contacted the appropriate employees at my dealership and instructed them to all Mr [redacted] immediately and get this problem handled
Dave, I spoke with our Service Director Jim and he had contacted the customer at the time of her repair Miss [redacted] had dropped the vehicle at Park Ford and approved the repairs on a Friday in January, she contacted us on the following Monday with her concerns Jim offered to have her bring her vehicle to our facility and have it inspected to see what we could do to help her on the repairs Miss [redacted] indicated she had already approved the repairs at Park Ford and would not bring her vehicle to us for assistance We will not offer any cost assistance on the repairs performed at another facility when we did not get the opportunity to verify the repair needs and offer assistance through our facilityPlease let me know if we can be of further assistance on this matterGarth G***
I am rejecting this response because:The sway bar was pre existing condition on the vehicle and why would someone Garth go to your dealership after getting treated like crap a second time??? Called once yes and all you had to do is call up there or send someone up there to verify it!!!! Why would I have them out it all together just to drive it downTwo blocks when it was done there The fact is you sold a car that had issues with the sway bar and the ball joints shot and how is the average personSupposed to think of it to have those checked ??
Initial Business Response /* (1000, 8, 2016/03/09) */
Contact Name and Title: Ryan Serpentini GM
Contact Phone: ***
Contact Email: ***
I spoke with the customer and offered to pay for his heated seats as well as split the cost of the tonneau covers for the backHe
was satisfied with this resolution
Initial Consumer Rebuttal /* (2000, 9, 2016/03/10) */
No one in our BDC department told this customer we could or would take $2,off the price of a used truckOur Rep here let the customer know that we can work our very best deal when the customer is here in the storeWe do not know what his trade is, what condition his trade is in etcNo one can
take a customer's keys from them without their full awareness of why we are taking them, and to give this customer purchase numbers we most certainly need to evaluate the vehicle they want to tradeI have personally spoken with the customer as of this morning, we offered him even more money for his trade, we gave him our very best deal, the deal does not meet his particular needs, but we certainly have tried everything we canWe strive to be transparent in every dealing with every customer
I have reviewed the repair history with our Service Director The vehicle went through our safety inspection prior to sale It had the wheels off and tires replaced at the time of inspection pre sale and we found no suspension or brake issues at that time Miss *** has owned the vehicle since last summer and it has not been back in for any concerns since Our dealership did not get the opportunity to reinspect and offer any sort of repair assistance at the time of repair by Park Ford We will not assist on the repairs performed by Park nor offer any refund Thank you, Garth G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to methey are getting my contract cancel and back dating for meThank you for you help in the matter Michael ***
Final Consumer Response /* (2000, 6, 2015/11/30) */
Serpentini Chevorlet took care of my problem
Initial Business Response /* (1000, 8, 2015/11/09) */
Received from the business via email on 11/9/15:
This has been resolved with the customer.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Accepted...
their offer to settle this matter
I am rejecting this response because:In one line you said we don't know what the trade is worth.2 lines later you offer me more.as far as taking keys.no you did not just take them,you went to my wife and said.Bill said get the keys from you talking to my wife.As far as me doing any transaction with Serpentini,well when you tell people anything to get them in the door thats not a good thing.
I have reviewed this information and have contacted the appropriate employees at my dealership and instructed them to all Mr. [redacted] immediately and get this problem handled.
Bradley was given multiple opportunities to place a deposit on the Corvette he was interested in but chose not to until he received an explanation via email which is completely his prerogative. However, his account differs from the truth in the fact he told our finance manager Kevin that he,...
Bradley, would call Kevin back in one hour after his initial request of an email. Bradley did not call Kevin in the time frame he claimed he would. Once Bradley did finally call back 3 hours later, he got the email he requested. At that point, we had another customer physically come into our store and take the Corvette for a test drive. We informed Bradley that a customer was test driving the car, and out of fairness, we would not take a deposit and tell the customer who was here in person he could no longer buy the car. The customer who was here in person did end up purchasing the car, and Bradley reacted very rudely to our entire staff. We at no time "boxed Bradley out" like he is claiming here. We acted in good faith all the way through this process and treated each customer as a real buyer. We apologized to Bradley multiple times, but he only grew more angry and responded with insults and name calling. In our opinion, he does not deserve to be refunded anything. He chose to spend his money on an inspection, he had not given us the deposit required to take the car off the market, therefore the car was not reserved as his.
Dave, I spoke with our Service Director Jim and he had contacted the customer at the time of her repair. Miss [redacted] had dropped the vehicle at Park Ford and approved the repairs on a Friday in January, she contacted us on the following Monday with her concerns. Jim...
offered to have her bring her vehicle to our facility and have it inspected to see what we could do to help her on the repairs. Miss [redacted] indicated she had already approved the repairs at Park Ford and would not bring her vehicle to us for assistance. We will not offer any cost assistance on the repairs performed at another facility when we did not get the opportunity to verify the repair needs and offer assistance through our facility. Please let me know if we can be of further assistance on this matter. Garth G[redacted]
I am rejecting this response because:The sway bar was pre existing condition on the vehicle and why would someone Garth go to your dealership after getting treated like crap a second time??? Called once yes and all you had to do is call up there or send someone up there to verify it!!!! Why would I have them out it all together just to drive it down. Two blocks when it was done there. The fact is you sold a car that had issues with the sway bar and the ball joints shot and how is the average person. Supposed to think of it to have those checked ??
Initial Business Response /* (1000, 5, 2015/09/16) */
I understand sometimes loans don't workout as we all hope. We certainly apologize for that.
The customer is concern with the air conditioning failure is being repaired through another Serpentini location to satisfy the customer. If you have any further questions please contact myself or [redacted] my Service Director at Tallmadge. Thank you.