Initial Business Response / [redacted] (1000, 16, 2016/05/09) */ [redacted] , Good Afternoon, I am writing regarding Case number XXXXXXXXI wanted to write to let you know we had contacted the customer a while back and she informed us she did receive the replacement LuggageIf you can please let me know what I need to do in order to resolve this issue I would greatly appreciate it Thank you, [redacted] American Traveler, Inc Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did send me the luggage after paying them the shipping charge, but I had to wait over a yearI contacted them several times asking for assistance with the issue, but received no response until I began this processIt is very unprofessional for a company to work like thisTo wait over a year for product is not acceptable
Initial Business Response / [redacted] (1000, 16, 2016/05/09) */ [redacted] , Good Afternoon, I am writing regarding Case number XXXXXXXXI wanted to write to let you know we had contacted the customer a while back and she informed us she did receive the replacement LuggageIf you can please let me know what I need to do in order to resolve this issue I would greatly appreciate it Thank you, [redacted] American Traveler, Inc Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did send me the luggage after paying them the shipping charge, but I had to wait over a yearI contacted them several times asking for assistance with the issue, but received no response until I began this processIt is very unprofessional for a company to work like thisTo wait over a year for product is not acceptable