Rudeness of the general manager in resolving service and repair issues Lack of attention to provide information regarding service/repair I phoned store on Friday of last week about a need for service/repair Was told to bring it in at any time I dropped the Polaris Ranger off at the [redacted] location on Monday morning, June 19th Service manager (***) said they would check it out and call me back On Wednesday afternoon I spoke to [redacted] and he said that they had not had time to check it out yet, but would look at it late that afternoon and call me back I told him it was very important that I have my Polaris back by Friday afternoon because I needed it for work on my farm this weekend I did not here back on Thursday, so I called [redacted] this morning (Friday) I asked the status of the work He "checked" and said they had still not had time to look into it(This was the 5th day that they had my Polaris.) He said he would call my after lunch Upset over the delay, I called
Absolutely the worst! I was on the road and needed some help and their service dept was nasty, ignorant and unhelpful Eventually got great service from a dealership in Gadsden Stay away Here what was written up in the Goldwing newsletter in Colorado: "On Monday, I contacted Hall's Motorsports in Pelham, ALAt first, their service person was away and would call me back in minutesAfter minutes I called them back and talked with a service person who seemed perturbed that I had bothered to recall himAt first, when I told him I needed a rear tire for an Goldwing, he seemed confused and asked me who made "that bike." When I told him it was a Honda, he again seemed confused and asked the dimension of the tire I neededThom quickly looked it up and I gave him the informationHe then indicated he'd look to see if they had one in stockAfter minutes on hold, the phone went deadI called back and finally got through to him againYes, they had one in stockWhen I asked whether it was a Bridgestone or a Dunlop, I was told "I don't know." So next I asked if he could get to it today and was told "I'm not sure." So, I indicated that it made no sense for me to drive miles on a tenuous rear tire to their shop unless I knew whether they could get to it that dayHe became irate and told me that "in that case all I can promise you is that I can get to it sometime this week" and then hung up on meThom and I traded incredulous looks and determined to spend the day (as originally planned at the museum) and find a different shop the next day."
They charged me for 2.5hours of labor at $100/hrLess than hour of labor was performedI know this because I directly observed the work performed I had an appointment for 9:AM to have my Polaris slingshot servicedI arrived on time and was told that the work will take approximately hoursI waited and waited and waitedNo one touched my vehicle for two hours when finally, after I had made multiple inquiries, a service technician got into my vehicle and moved it into the service bay insideThe service area was directly observable from the waiting room I waited inI observed the Labor as it was performed, alternating between my smart phone (Facebook app) and watching the service technicianThe service was completed in less than one hourUpon receiving my bill I noticed that I was charged hours of labor at $per hourI questioned the manager about it and was told that their manual stated that the service that was performed usually takes about 1/hoursI to
We bought Polaris wheelers from Johnathan W*** at Hall's Motorsports in Pelham WOW! What a deal! Johnathan was courteous and knowledgeable I would recommend Hall's to all my friends
Did not work on Ranger for months, charged more than price given, returned with battery dead and nothing said
Took my Ranger in in January as it was not wanting to startNot under warrantyHave purchased a Honda Waverunner here in the past and had lots of service with *** (old Name before sellout)They were all standing around in service and said they were getting milkshakes (as one of them came through the door with milkshakes in a carrier) because they had little workTold them it clearly was not getting gas, likely fuel pumpSlow with work and I told them what it was, should be a few daysA few weeks later Feb NOTHINGCalled, they could tell me nothingThey called back later and said it was the fuel pump and had been ordered and job would be hundred and a few dollars, told the guy OK to fix it Called 4/as no one had called and asked for managerAfter some round and round was told GM was *** ***Was told he was with a customer and would cal
Hall's Motorsports had my motorcycle for weeks and made no repairs
I dropped off my bike on August 17th, to get the brake light repaired "***" told me that it would be approximately to weeks before they could look at it and asked did I want take it with me and make an appointment for weeks out or just leave it I told him to just keep it On Thursday August 30th & Friday August 31st I called four (4) times and left messages inquiring as to the status of my bike with no response On Friday September 7th I went to Hall's and spoke to *** I asked him about my bike and he informed me that all the mechanics and other employees had been let go and that he had no mechanics He told me that he was meeting with the Owner(s) the next day Saturday September 8th to see about getting mechanics and to call him on his cell Saturday afternoon I texted him Saturday afternoon and he texted back saying that he was just leaving the meeting and that he would call me when
Service Dept lying to me time after time about them working on my mule when the were not working on it
I'm a year old, year military Navy retiree On July 21, 2017, I returned my mule to Hall's Motorsports - *** (from where I had bought it during the spring 2017) to find out what causes a terrible noise when going from wheel drive to wheel drive On Aug I called for status and was told they hadn't got to it and to call back next week Called on Aug and was told the tech drove the mule and heard the noise and will start working on it andyes, it would be covered by warranty and to call back next weekCalled Aug and was told by service manager that the mule had been torn down, parts ordered, with one part due in Aug but would see if tech could start putting arrived parts in now and that the mule should be ready to pick up next week I called Aug to find the service manager had been replaced and my mule could be serviced Sept What a
They charged me for 2.5hours of labor at $100/hrLess than hour of labor was performedI know this because I directly observed the work performed
I had an appointment for 9:AM to have my Polaris slingshot servicedI arrived on time and was told that the work will take approximately hoursI waited and waited and waitedNo one touched my vehicle for two hours when finally, after I had made multiple inquiries, a service technician got into my vehicle and moved it into the service bay insideThe service area was directly observable from the waiting room I waited inI observed the Labor as it was performed, alternating between my smart phone (Facebook app) and watching the service technicianThe service was completed in less than one hourUpon receiving my bill I noticed that I was charged hours of labor at $per hourI questioned the manager about it and was told that their manual stated that the service that was performed usually takes about 1/hoursI to
Did not re-connect my Speedometer Cable when they changed my Motorcycle TireThey Hung up on me when I asked them to come & pick it up to fix it
They took a week to change a front tireThey finally called & said it was readyWhen I got to their shop the ticket was more than what they quoted meI paid, then leftI passed a Policeman on the way homeWhen I checked my speed I realized - they had not hooked the *Speedometer Cable back up! I very fairly asked the Manager if they would make a small concession of putting on a pair of new Grips that I owned in exchange for inconveniencing me, ruining a 2nd Saturday & for me having to talk another family member into coming & picking me up & then coming back & dropping me off againHalls point blank said they were not going to give me anythingNo kind of Concession, Discount or future Credit towards LaborI said I was surprised that they were not willing to make any kind of a Concession for my time, trouble & the loss of a 2nd Saturd
Rudeness of the general manager in resolving service and repair issues Lack of attention to provide information regarding service/repair
I phoned store on Friday of last week about a need for service/repair Was told to bring it in at any time I dropped the Polaris Ranger off at the *** location on Monday morning, June 19th Service manager (***) said they would check it out and call me back On Wednesday afternoon I spoke to *** and he said that they had not had time to check it out yet, but would look at it late that afternoon and call me back I told him it was very important that I have my Polaris back by Friday afternoon because I needed it for work on my farm this weekend I did not here back on Thursday, so I called *** this morning (Friday) I asked the status of the work He "checked" and said they had still not had time to look into it(This was the 5th day that they had my Polaris.) He said he would call my after lunch
Upset over the delay, I called
I ordered a new Honda Goldwing from the manager at Halls Motosports, ***, on 5/8/along with some accessories
I was told that the bike would arrive in weeks but it was closer to weeksI called to check on the bike and was told *** was no longer thereThe fog lamps I ordered and paid for in May never showed up so I bought a set out of townWhen I ask for a refund on the fog lamps I was gave the run a roundWhen I called the owner *** *** to file a complaint he only wanted to know how I got his cell number*** was not concerned that a customer who spent thousand dollars on a motorcycle was unhappy his only concern was how I got his cell phone numberUnbelievable
Absolutely the worst! I was on the road and needed some help and their service dept was nasty, ignorant and unhelpful Eventually got great service from a dealership in Gadsden Stay away Here what was written up in the Goldwing newsletter in Colorado:
"On Monday, I contacted Hall's Motorsports in Pelham, ALAt first, their service person was away and would call me back in minutesAfter minutes I called them back and talked with a service person who seemed perturbed that I had bothered to recall himAt first, when I told him I needed a rear tire for an Goldwing, he seemed confused and asked me who made "that bike." When I told him it was a Honda, he again seemed confused and asked the dimension of the tire I neededThom quickly looked it up and I gave him the informationHe then indicated he'd look to see if they had one in stockAfter minutes on hold, the phone went deadI called back and finally got through to him againYes, they had one in stockWhen I asked whether it was a Bridgestone or a Dunlop, I was told "I don't know." So next I asked if he could get to it today and was told "I'm not sure." So, I indicated that it made no sense for me to drive miles on a tenuous rear tire to their shop unless I knew whether they could get to it that dayHe became irate and told me that "in that case all I can promise you is that I can get to it sometime this week" and then hung up on meThom and I traded incredulous looks and determined to spend the day (as originally planned at the museum) and find a different shop the next day."
I took my motorcycle to this shop back in October I picked it up and about a month later I had transmission problemsI took it back
On October 15, I purchased a warranty, had my motorcycle serviced, the tires replaced, and a master cylinder recall performedOn November 28th, my bike slipped back a gear almost caused me to wreckI immediately contacted the shopThey told me to bring it inI took it in the same day which was Saturday November 28, 2015, and dropped it offI spoke with the Service Manager *** *** informing her of what had occurredI was told they would check with the warranty company and see if its a covered item concerning the transmissionThey also stated if its not there will be a $breakdown costI authorized the breakdownthe bike has been in the shop months and approximately daysI called on numerous occasions to get a updated status on the breakdownI received a call from *** *** on March 02, stating the bike
Rudeness of the general manager in resolving service and repair issues Lack of attention to provide information regarding service/repair I phoned store on Friday of last week about a need for service/repair Was told to bring it in at any time I dropped the Polaris Ranger off at the [redacted] location on Monday morning, June 19th Service manager (***) said they would check it out and call me back On Wednesday afternoon I spoke to [redacted] and he said that they had not had time to check it out yet, but would look at it late that afternoon and call me back I told him it was very important that I have my Polaris back by Friday afternoon because I needed it for work on my farm this weekend I did not here back on Thursday, so I called [redacted] this morning (Friday) I asked the status of the work He "checked" and said they had still not had time to look into it(This was the 5th day that they had my Polaris.) He said he would call my after lunch Upset over the delay, I called
Absolutely the worst! I was on the road and needed some help and their service dept was nasty, ignorant and unhelpful Eventually got great service from a dealership in Gadsden Stay away Here what was written up in the Goldwing newsletter in Colorado: "On Monday, I contacted Hall's Motorsports in Pelham, ALAt first, their service person was away and would call me back in minutesAfter minutes I called them back and talked with a service person who seemed perturbed that I had bothered to recall himAt first, when I told him I needed a rear tire for an Goldwing, he seemed confused and asked me who made "that bike." When I told him it was a Honda, he again seemed confused and asked the dimension of the tire I neededThom quickly looked it up and I gave him the informationHe then indicated he'd look to see if they had one in stockAfter minutes on hold, the phone went deadI called back and finally got through to him againYes, they had one in stockWhen I asked whether it was a Bridgestone or a Dunlop, I was told "I don't know." So next I asked if he could get to it today and was told "I'm not sure." So, I indicated that it made no sense for me to drive miles on a tenuous rear tire to their shop unless I knew whether they could get to it that dayHe became irate and told me that "in that case all I can promise you is that I can get to it sometime this week" and then hung up on meThom and I traded incredulous looks and determined to spend the day (as originally planned at the museum) and find a different shop the next day."
They charged me for 2.5hours of labor at $100/hrLess than hour of labor was performedI know this because I directly observed the work performed I had an appointment for 9:AM to have my Polaris slingshot servicedI arrived on time and was told that the work will take approximately hoursI waited and waited and waitedNo one touched my vehicle for two hours when finally, after I had made multiple inquiries, a service technician got into my vehicle and moved it into the service bay insideThe service area was directly observable from the waiting room I waited inI observed the Labor as it was performed, alternating between my smart phone (Facebook app) and watching the service technicianThe service was completed in less than one hourUpon receiving my bill I noticed that I was charged hours of labor at $per hourI questioned the manager about it and was told that their manual stated that the service that was performed usually takes about 1/hoursI to
We bought Polaris wheelers from Johnathan W*** at Hall's Motorsports in Pelham WOW! What a deal! Johnathan was courteous and knowledgeable I would recommend Hall's to all my friends
Did not work on Ranger for months, charged more than price given, returned with battery dead and nothing said
Took my Ranger in in January as it was not wanting to startNot under warrantyHave purchased a Honda Waverunner here in the past and had lots of service with *** (old Name before sellout)They were all standing around in service and said they were getting milkshakes (as one of them came through the door with milkshakes in a carrier) because they had little workTold them it clearly was not getting gas, likely fuel pumpSlow with work and I told them what it was, should be a few daysA few weeks later Feb NOTHINGCalled, they could tell me nothingThey called back later and said it was the fuel pump and had been ordered and job would be hundred and a few dollars, told the guy OK to fix it Called 4/as no one had called and asked for managerAfter some round and round was told GM was *** ***Was told he was with a customer and would cal
Hall's Motorsports had my motorcycle for weeks and made no repairs
I dropped off my bike on August 17th, to get the brake light repaired "***" told me that it would be approximately to weeks before they could look at it and asked did I want take it with me and make an appointment for weeks out or just leave it I told him to just keep it On Thursday August 30th & Friday August 31st I called four (4) times and left messages inquiring as to the status of my bike with no response On Friday September 7th I went to Hall's and spoke to *** I asked him about my bike and he informed me that all the mechanics and other employees had been let go and that he had no mechanics He told me that he was meeting with the Owner(s) the next day Saturday September 8th to see about getting mechanics and to call him on his cell Saturday afternoon I texted him Saturday afternoon and he texted back saying that he was just leaving the meeting and that he would call me when
Service Dept lying to me time after time about them working on my mule when the were not working on it
I'm a year old, year military Navy retiree On July 21, 2017, I returned my mule to Hall's Motorsports - *** (from where I had bought it during the spring 2017) to find out what causes a terrible noise when going from wheel drive to wheel drive On Aug I called for status and was told they hadn't got to it and to call back next week Called on Aug and was told the tech drove the mule and heard the noise and will start working on it andyes, it would be covered by warranty and to call back next weekCalled Aug and was told by service manager that the mule had been torn down, parts ordered, with one part due in Aug but would see if tech could start putting arrived parts in now and that the mule should be ready to pick up next week I called Aug to find the service manager had been replaced and my mule could be serviced Sept What a
They charged me for 2.5hours of labor at $100/hrLess than hour of labor was performedI know this because I directly observed the work performed
I had an appointment for 9:AM to have my Polaris slingshot servicedI arrived on time and was told that the work will take approximately hoursI waited and waited and waitedNo one touched my vehicle for two hours when finally, after I had made multiple inquiries, a service technician got into my vehicle and moved it into the service bay insideThe service area was directly observable from the waiting room I waited inI observed the Labor as it was performed, alternating between my smart phone (Facebook app) and watching the service technicianThe service was completed in less than one hourUpon receiving my bill I noticed that I was charged hours of labor at $per hourI questioned the manager about it and was told that their manual stated that the service that was performed usually takes about 1/hoursI to
Did not re-connect my Speedometer Cable when they changed my Motorcycle TireThey Hung up on me when I asked them to come & pick it up to fix it
They took a week to change a front tireThey finally called & said it was readyWhen I got to their shop the ticket was more than what they quoted meI paid, then leftI passed a Policeman on the way homeWhen I checked my speed I realized - they had not hooked the *Speedometer Cable back up! I very fairly asked the Manager if they would make a small concession of putting on a pair of new Grips that I owned in exchange for inconveniencing me, ruining a 2nd Saturday & for me having to talk another family member into coming & picking me up & then coming back & dropping me off againHalls point blank said they were not going to give me anythingNo kind of Concession, Discount or future Credit towards LaborI said I was surprised that they were not willing to make any kind of a Concession for my time, trouble & the loss of a 2nd Saturd
Rudeness of the general manager in resolving service and repair issues Lack of attention to provide information regarding service/repair
I phoned store on Friday of last week about a need for service/repair Was told to bring it in at any time I dropped the Polaris Ranger off at the *** location on Monday morning, June 19th Service manager (***) said they would check it out and call me back On Wednesday afternoon I spoke to *** and he said that they had not had time to check it out yet, but would look at it late that afternoon and call me back I told him it was very important that I have my Polaris back by Friday afternoon because I needed it for work on my farm this weekend I did not here back on Thursday, so I called *** this morning (Friday) I asked the status of the work He "checked" and said they had still not had time to look into it(This was the 5th day that they had my Polaris.) He said he would call my after lunch
Upset over the delay, I called
I ordered a new Honda Goldwing from the manager at Halls Motosports, ***, on 5/8/along with some accessories
I was told that the bike would arrive in weeks but it was closer to weeksI called to check on the bike and was told *** was no longer thereThe fog lamps I ordered and paid for in May never showed up so I bought a set out of townWhen I ask for a refund on the fog lamps I was gave the run a roundWhen I called the owner *** *** to file a complaint he only wanted to know how I got his cell number*** was not concerned that a customer who spent thousand dollars on a motorcycle was unhappy his only concern was how I got his cell phone numberUnbelievable
Absolutely the worst! I was on the road and needed some help and their service dept was nasty, ignorant and unhelpful Eventually got great service from a dealership in Gadsden Stay away Here what was written up in the Goldwing newsletter in Colorado:
"On Monday, I contacted Hall's Motorsports in Pelham, ALAt first, their service person was away and would call me back in minutesAfter minutes I called them back and talked with a service person who seemed perturbed that I had bothered to recall himAt first, when I told him I needed a rear tire for an Goldwing, he seemed confused and asked me who made "that bike." When I told him it was a Honda, he again seemed confused and asked the dimension of the tire I neededThom quickly looked it up and I gave him the informationHe then indicated he'd look to see if they had one in stockAfter minutes on hold, the phone went deadI called back and finally got through to him againYes, they had one in stockWhen I asked whether it was a Bridgestone or a Dunlop, I was told "I don't know." So next I asked if he could get to it today and was told "I'm not sure." So, I indicated that it made no sense for me to drive miles on a tenuous rear tire to their shop unless I knew whether they could get to it that dayHe became irate and told me that "in that case all I can promise you is that I can get to it sometime this week" and then hung up on meThom and I traded incredulous looks and determined to spend the day (as originally planned at the museum) and find a different shop the next day."
I took my motorcycle to this shop back in October I picked it up and about a month later I had transmission problemsI took it back
On October 15, I purchased a warranty, had my motorcycle serviced, the tires replaced, and a master cylinder recall performedOn November 28th, my bike slipped back a gear almost caused me to wreckI immediately contacted the shopThey told me to bring it inI took it in the same day which was Saturday November 28, 2015, and dropped it offI spoke with the Service Manager *** *** informing her of what had occurredI was told they would check with the warranty company and see if its a covered item concerning the transmissionThey also stated if its not there will be a $breakdown costI authorized the breakdownthe bike has been in the shop months and approximately daysI called on numerous occasions to get a updated status on the breakdownI received a call from *** *** on March 02, stating the bike