Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (***, 8, 2016/06/06) */ [redacted] (***) [redacted] ordered a custom designed, painted door system through Alweather [redacted] consulted with [redacted] in the design of the door systemIn the design process, [redacted] selected door options and colour from our catalogueA quote was created to reflect the discussion from the consultationThe quote was agreed upon and the door system was ordered The [redacted] door arrives from the manufacturer and [redacted] Called [redacted] to tell her that her door has arrived, that they had spoken before about new shutters and was she still interested in shutters [redacted] then took a shutter sample and a door paint sample to [redacted] for colour match and approvalAt that time, [redacted] decided not to order the shutters [redacted] came to the Alweather store [redacted] to view the door systemBefore she viewed the door system, [redacted] asked [redacted] to remind her about what she had orderedAfter viewing the door, [redacted] then stated that the colour was the incorrect colour The colour sample that was shown to [redacted] was taken to the door for a colour comparison and the sample matched the colour that was applied to the door At that point, [redacted] was told that the colour was correct, that it was the colour that she selected and approved The existing shutters that are on the house are a totally different colour than the door [redacted] was at no time asked for the door colour to match the existing shuttersAs a gesture of customer service, Alweather has offered to paint ***'s existing shutters to match the door in order to resolve this We have offered to: (1) Repaint the door a different colour at her cost (2) Paint shutters to match the door at our cost Neither option was acceptable with the [redacted] , they decided forfeit their deposit Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Totally unsatisfactory and untrue response from the business [redacted] without a doubt stated several times that the door would match the color of our existing shuttersObviously an incorrect color code was put on the order form which we signed because the door did not matchWe did not 'decide' to forfeit our deposit, we were told it would be forfeited if we did not take deliver and installation of the doorAs the door was the wrong color, there was no viable choiceFor 'US' to pay more on an offer to subsequently repaint the door after such unsatisfactory service seemed to be putting good money after badWe no longer trusted them to do it right and we did not want our shutters painted to match as this color did not go with our home [redacted] Final Business Response / [redacted] (4000, 12, 2016/06/20) */ The events of our response, in our opinion are correct In a gesture of good faith, without prejudice, Alweather Windows & Doors Ltdproposes the following to resolve this issue Alweather Windows will refund [redacted] $ [redacted] of the $ [redacted] depositThe cost of this custom door system is over the original deposit amountBecause of the customization of this door, historical sales of similar doors, the selling price has been well below our cost price Final Consumer Response / [redacted] (2000, 14, 2016/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) While we too believe our opinion is the correct one, we are willing to compromise and will accept the company's offer of $***Upon receipt of the $ [redacted] we will consider the matter closedIf the company would prefer to credit our [redacted] rather than send us a cheque, they may contact us at [redacted] for our credit card number should it not still be on fileWe expect they will complete this transaction within days
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (***, 8, 2016/06/06) */ [redacted] (***) [redacted] ordered a custom designed, painted door system through Alweather [redacted] consulted with [redacted] in the design of the door systemIn the design process, [redacted] selected door options and colour from our catalogueA quote was created to reflect the discussion from the consultationThe quote was agreed upon and the door system was ordered The [redacted] door arrives from the manufacturer and [redacted] Called [redacted] to tell her that her door has arrived, that they had spoken before about new shutters and was she still interested in shutters [redacted] then took a shutter sample and a door paint sample to [redacted] for colour match and approvalAt that time, [redacted] decided not to order the shutters [redacted] came to the Alweather store [redacted] to view the door systemBefore she viewed the door system, [redacted] asked [redacted] to remind her about what she had orderedAfter viewing the door, [redacted] then stated that the colour was the incorrect colour The colour sample that was shown to [redacted] was taken to the door for a colour comparison and the sample matched the colour that was applied to the door At that point, [redacted] was told that the colour was correct, that it was the colour that she selected and approved The existing shutters that are on the house are a totally different colour than the door [redacted] was at no time asked for the door colour to match the existing shuttersAs a gesture of customer service, Alweather has offered to paint ***'s existing shutters to match the door in order to resolve this We have offered to: (1) Repaint the door a different colour at her cost (2) Paint shutters to match the door at our cost Neither option was acceptable with the [redacted] , they decided forfeit their deposit Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Totally unsatisfactory and untrue response from the business [redacted] without a doubt stated several times that the door would match the color of our existing shuttersObviously an incorrect color code was put on the order form which we signed because the door did not matchWe did not 'decide' to forfeit our deposit, we were told it would be forfeited if we did not take deliver and installation of the doorAs the door was the wrong color, there was no viable choiceFor 'US' to pay more on an offer to subsequently repaint the door after such unsatisfactory service seemed to be putting good money after badWe no longer trusted them to do it right and we did not want our shutters painted to match as this color did not go with our home [redacted] Final Business Response / [redacted] (4000, 12, 2016/06/20) */ The events of our response, in our opinion are correct In a gesture of good faith, without prejudice, Alweather Windows & Doors Ltdproposes the following to resolve this issue Alweather Windows will refund [redacted] $ [redacted] of the $ [redacted] depositThe cost of this custom door system is over the original deposit amountBecause of the customization of this door, historical sales of similar doors, the selling price has been well below our cost price Final Consumer Response / [redacted] (2000, 14, 2016/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) While we too believe our opinion is the correct one, we are willing to compromise and will accept the company's offer of $***Upon receipt of the $ [redacted] we will consider the matter closedIf the company would prefer to credit our [redacted] rather than send us a cheque, they may contact us at [redacted] for our credit card number should it not still be on fileWe expect they will complete this transaction within days