American Type Culture Collection (ATCC) Reviews (5)
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American Type Culture Collection (ATCC) Rating
Address: P.O. Box 1549, Manassas, Virginia, United States, 20108
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[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received the refund for $and a detailed explanation of what happened to cause this double chargeI appreciate the Revdex.com's contribution to the resolution of this issue [redacted]
I am writing in response to a customer complaint submitted to the Revdex.com on 11/8/with reference ** ***. The Customer Service Team at ATCC has completed its review and identified an indavertent charge on his account. A refund has been applied to his credit card for the requested
sum of $and the customer has been contacted to ensure the issue has been addressed to his satisfaction.If you have any additional questions, please do not hesitate to contact me.Regards, George AM***
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the refund for $520.21 and a detailed explanation of what happened to cause this double charge. I appreciate the Revdex.com's contribution to the resolution of this issue.
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Placed 3 orders with them dating back to 10/11... none of them have shipped now over a month later. Sent 2 emails that went unanswered, tried calling A/R twice with no response. Customer service phone wait is 30 minutes minimum. To make matters worse, they are in violations of Visa's merchant policy that states that they should not be charging credit cards until items have shipped... all three charges have hit my credit card. Will not be using in the future, and will be reporting to Visa.
Very poor customer service. Order delivery date continued to be pushed back. ATCC vrbally stated they were backed up 3 weeks but were unable to confirm any anticipated ship dates back in writing. call times were extremely long and CSR's were rude and unhelpful when I was able to get through to them.