American United Family of Credit Unions, FCU

Mr*** purchased a motorcycle insurance policy with Markel American Insurance Company (MAIC) on August 19, 2015. At the time of purchase Mr*** enrolled in the automatic payments option. Upon purchase, Mr*** chose not to buy personal injury protection coverage. MAIC
included with the policy documents a coverage rejection form. The form indicates “If you fail to complete and return this form, your policy will be endorsed with Personal Injury Protection Coverage for an additional premium charge” In addition the welcome letter included with the policy documents outlined this requirement. A follow up request for the rejection form was sent to Mr*** days after his policy was issued. Per regulations, we must have a signed rejection form for every policy without this coverage. It is our practice that if the rejection form is not signed and returned within days, the coverage is added to the policy as of the policy effective date and the premium for this additional coverage charged If the rejection form is received at a later date the coverage is removed as of the date the rejection form is received. Mr*** noted in his complaint that he did not use the coverage and therefore is requesting a refund. However, the personal injury protection coverage was available to him should a need have arisen.Upon review of the special circumstances Mr*** faced during his policy period, MAIC has made an exception to practice and will refund Mr*** the full Personal Injury Protection premium, as well as the portion of his original premium that was unused. The total refund amount of $is being issued to Mr*** today.We hope that this has resolved Mr***’ complaint and appreciate the opportunity to respond to this inquiry

Upon further review of the misunderstanding Ms*** had in regards to when the policy premium would be drafted, we have made an exception to refund the $in questionThe refund was made on 10/27/and put back on the same card it was originally withdrawn from

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I did authorize automatic payment through my checking
account but the amount withdrawn was more than I authorized. By rejecting personal injury protection
coverage when applying for policy over the phone I did not approve of any fees
for insurance coverage I rejected. Authorizing
access to my account should not give Markel Insurance a “blank check” to
withdraw any amount they choose. The
amount in question more than doubled the policy cost. When I read the policy declaration
page there was no mention of additional documents required and I didn’t read
all the additional pages of the policy. My
signature on policy was done electronically which didn’t require that I sign
off on coverage I rejected. The requirement
that there be an additional document signed off by a physical signature that
had to be mailed, faxed or scanned into a digital form and emailed was not
conveyed to me at time of purchase nor is it required by other insurance
companies (Liberty Mutual, Esurance) that I have consulted.However, since I did receive a refund for the disputed
amount I am willing to look past this incident as a case of miscommunication
and would be amiable to restarting my policy with the provision that payment of
premium is not automatically withdrawn from my account.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Ling ***

Mr. [redacted] purchased a motorcycle insurance policy with Markel American Insurance Company (MAIC) on April 1, 2015 online at www.markelinsuresfun.com.  At that time Mr. [redacted] did not select coverage for uninsured motorist bodily injury and property damage coverage.  We are required by...

regulation to obtain a signed rejection form for this coverage.  Mr. [redacted]’s policy documents, including rejection form were sent out the next day to the address he provided during policy issuance.  The policy documents included a message about the importance of returning the signed coverage rejection form.  On April 22, 2015, MAIC Customer Service left a voicemail for Mr. [redacted] at the phone number he provided during policy issuance. That message included a reminder to return the signed coverage rejection form.   On May 5, 2015, MAIC had not received the signed form from Mr. [redacted] and as is our practice when the form is not returned added the required coverage on the policy.  At that time a letter including the form, as well as new policy documentation indicating the change and invoice for the additional premium ($142.00) were sent to Mr. [redacted].On July 26, 2015, Mr. [redacted] emailed MAIC customer service requesting an address change.  The change was made effective on July 27, 2015.After not receiving any additional payment on the coverage added to the policy, Mr. [redacted]’s policy was scheduled for cancellation on October 30, 2015.  Mr. [redacted] was sent a notice about this pending cancellation on October 15, 2015.  Mr. [redacted] called MAIC Customer Service on October 19, 2015, and was advised of the reason for cancellation.   Mr. [redacted] returned the signed form to MAIC on October 19, 2015, and the coverage was removed as of that date. Mr. [redacted] carried the required coverage from April 1, 2015, through October 19, 2015.  The premium that Mr. [redacted] is disputing is for the coverage provided during this time period, amounting to $78.00.Thank you for the opportunity to respond to this inquiry.

Thank you for the opportunity to respond to the customer’s concerns. The insured took out a policy with Markel on 9/15/15 with a total premium of $126.96. On 9/21/15, the Insured added the Replacement Cost and Theft Coverage endorsement to their policy with an effective date of 10/15/15. This...

coverage is an additional $1.88 per month. With 11 months left in the policy, that would equate to $20.68 of additional costs for the requested coverage.  The insured received a confirmation email on 9/21/15 indicating the increased premium amount. Since insured had already paid $126.96, her policy had enough equity to cover 9 months.  Once her equity was used up, the additional premium was billed to the credit card on file for the policy. Should you have any additional questions, please let me know.