American Valet

The American Valet claims department received claim # [redacted] from customer [redacted] reporting a crack in the windshield of her Infiniti QXthat occurred on February 20, between approximately 10am and 2pm, while her car was parked in Valet at the Wrigley Mansion in Phoenix AZ Upon further review of the claim, the data confirms the car was properly parked without incident by our valet staffData further confirmed that no member of our parking staff experienced any incident involving the vehicle while parked at the facilityNeither were any accidents reported from other patrons of the facilityMs [redacted] vehicle upon arrival was moved less then feet from the valet podium and was never driven out of the entrance driveway to the facilityIn addition, please note the valet area where Ms [redacted] vehicle was parked at the facility has no obstructions, landscaping or structures that could have resulted in the damage to her vehicles windshieldPlease refer to the attached photosOur office was in contact with Ms [redacted] via phone on to confirm receipt of the incident and advise an investigation had begunFollow up to the investigation resulted in a denial of the claim based on the results noted aboveMs [redacted] was sent a denial letter via US Mail as well as e-mail on 2.15.16.American Valet has been in business for over years and we take great pride in our service and safety proceduresWhile we are disheartened to learn of the claim, we must regretfully inform you that here is no evidence to show that the parking staff is in any way responsible for the damage to Ms [redacted] windshield

Dear Sir or Madame,Our office is in receipt of complaint # [redacted] from Ms Esther [redacted] T [redacted] regarding an incident reported on Saturday November 7, at the address of [redacted] ***MsT [redacted] reported a crack in her front windshield on the upper portion of the driver’s side windowUpon receipt of MsT***’s claim form out office immediately began an investigation that included speaking with the manager on duty and an inspection of the area where the vehicle was parked to determine if any obstructions such as trees, overhangs etcthat could have potentially caused the damageUpon completion of the analysis there were no obstructions that could support the claim of damage while her vehicle was in the possession of our staffIn addition, due to the location of the damage at the top of the vehicle our employees would not have made contact in any way that could have caused thisThe only contact made to a car while in our possession to place a paper tented card on the top of the dashboard that has a valet ticket number to identify the vehicleKeys are used to park and lock all vehicles then taken immediately to the valet key podium and secured until the guest departs the locationAmerican Valet has been in business for over years and our employees all receive training both in a classroom and on the job before they are authorized to park or retrieve customer vehiclesIt is our response there is no way a valet could have caused damage to the area of the vehicle windshield that has been reportedCommunication via a letter was sent to Ms T [redacted] on 11/9/by our office notifying her of our conclusion to the investigation.WE are disheartened about the damage to MsT***'s vehicle however based on the information noted above do not feel American Valet is liable for these damages due to our negligenceThank you,Tricia O [redacted] Office Manager

Small incident with scraped quarter panel on valet parked car and American Valet denied claim of responsibility Valet parked vehicle at Wrigley Mansion Cursory review of claim and denial without ever contacting me directly

This claim was withdrawn by the claimant as American Valet had accepted responsibility for causing damage to his vehicle
Please feel free to contact me via email at *** or by phone ###-###-#### with any further
questions
Regards,
*** ***

Dear Sir or Madame,Our office is in receipt of complaint #[redacted] from Ms.
Esther ** T[redacted] regarding an incident reported on Saturday November 7, 2015 at
the address of [redacted]. Ms. T[redacted]
reported a crack in her front windshield on the upper portion of the...

driver’s
side window. Upon receipt of Ms. T[redacted]’s claim form out office immediately began
an investigation that included speaking with the manager on duty and an
inspection of the area where the vehicle was parked to determine if any
obstructions such as trees, overhangs etc. that could have potentially caused
the damage. Upon completion of the analysis there were no obstructions that
could support the claim of damage while her vehicle was in the possession of
our staff. In addition, due to the location of the damage at the top of the
vehicle our employees would not have made contact in any way that could have
caused this. The only contact made to a car while in our possession to place a
paper tented card on the top of the dashboard that has a valet ticket number to
identify the vehicle. Keys are used to park and lock all vehicles then taken
immediately to the valet key podium and secured until the guest departs the
location. American Valet has been in business for over 35 years and our
employees all receive training both in a classroom and on the job before they
are authorized to park or retrieve customer vehicles. It is our response there
is no way a valet could have caused damage to the area of the vehicle
windshield that has been reported. Communication via a letter was sent to Ms.
T[redacted] on 11/9/15 by our office notifying her of our conclusion to the
investigation.WE are disheartened about the damage to Ms. T[redacted]'s vehicle however based on the information noted above do not feel American Valet is liable for these damages due to our negligence. Thank you,Tricia O[redacted]Office Manager

The American Valet claims department received claim #[redacted] from customer [redacted] reporting a crack in the windshield of her 2015 Infiniti QX60 that occurred on February 20, 2016 between approximately 10am and 2pm, while her car was parked in Valet at the Wrigley Mansion in Phoenix AZ....

Upon further review of the claim, the data confirms the car was properly parked without incident by our valet staff. Data further confirmed that no member of our parking staff experienced any incident involving the vehicle while parked at the facility. Neither were any accidents reported from other patrons of the facility. Ms. [redacted] vehicle upon arrival was moved less then 20 feet from the valet podium and was never driven out of the entrance driveway to the facility. In addition, please note the valet area where Ms. [redacted] vehicle was parked at the facility has no obstructions, landscaping or structures that could have resulted in the damage to her vehicles windshield. Please refer to the attached photos. Our office was in contact with Ms. [redacted] via phone on 2.24.15 to confirm receipt of the incident and advise an investigation had begun. Follow up to the investigation resulted in a denial of the claim based on the results noted above. Ms. [redacted] was sent a denial letter via US Mail as well as e-mail on 2.15.16.American Valet has been in business for over 35 years and we take great pride in our service and safety procedures. While we are disheartened to learn of the claim, we must regretfully inform you that here is no evidence to show that the parking staff is in any way responsible for the damage to Ms. [redacted] windshield.

Small incident with scraped quarter panel on valet parked car and American Valet denied claim of responsibility. Valet parked vehicle at Wrigley Mansion. Cursory review of claim and denial without ever contacting me directly.

This claim was withdrawn by the claimant as American Valet had accepted responsibility for causing damage to his vehicle

Please feel free to contact me via email at [redacted] or by phone ###-###-#### with any further...

questions.

Regards,