American Verification Processing Solutions Reviews (%countItem)
American Verification Processing Solutions Rating
Address: 21515 Vanowen St #114, Canoga Park, California, United States, 91303-2715
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Refuses to give credit as promised because processing would not work on our site.
Back in June of 2018 we signed up with AVS Solutions to get us credit card processing for our site. We were charged $*** for this service because we were having to go with an overseas processor. We are in a high risk business and they were well aware that we were on the visa/mastercard match list which makes us inelligible for US Banks. They knew this from the beginning and I have it documented in emails sent to ***@avpsolutions.com.
They signed us with with edata and were told that if we were not able to get the payment gateway hooked to our site that we would get a refund. Our original website was on the bigcommerce platform and it simply would not work. We were told by the owner of AVP Solutions that we would have to go with a word press site. So we had to hire developers to move our existing website to this new platform and to integrate the edata gateway. After 2 months and nearly $*** in development costs the gateway still would not work at all. The owner of edata ***@edatapay.com was also non responsive through this entire ordeal when we were requesting technical assistance.
I requested from *** that we simply get a refund and we would go on about our way. He keeps ignoring emails. I then posted a private message to their facebook and finally got a call from the owner of AVP Solutions. She told me that she would get back to me within a couple of days with another solution. Unhappily I agreed and patiently waited. That would two weeks ago and have not heard a word nor received any additonal contact from them.
I firmly believe at this point that all of this was a ruse and that the gateway was not intended to work to begin with and all of the delays and non responsiveness was to prevent us from filing a chargeback on our credit card within the 120 days that it can be done.
Our only other options at this point are to leave bad reviews, file a complaint with the Revdex.com and potentially take them to court.
I really hate that it has to be this way, but we've been left with no other choice.
We would like a credit to our credit card or a check for a full refund sent to us.
AVPS received notification from Marc Epperson of the above complaint being posted on the RipOffReport.com website, December 19th, 2018. The owner of AVPS immediately contacted the merchant and a credit was issued via ACH December 19th, 2018, in the amount of $***. The merchant did advise that she would update the complaint once the credit was issued. We received notification from the Revdex.com on December 21st, 2018 of the dispute filed December 18th, 2018. We apologize for any inconvenience this has caused the merchant and hope that her reply will confirm the credit was issued.
(The consumer indicated he/she ACCEPTED the response from the business.)
We did receive a refund, but this was after MONTHS of requesting it and being told numerous times that we were not eligible for said refund even though our documentation said that we were. It should not have taken us filing this complaint and a complaint with RipOffReport.com to get this accomplished.