American Veterans Care Connection LLC

TDecember 19, Revdex.comServing Eastern Missouri & Southern Illinois [redacted] ***StLouis, MORE: FOLLOW UP RESPONSE TO CASE # [redacted] Dispute Resolution Department, We have received the second response to case# [redacted] and appreciate the opportunity to provide a follow up responseDear Mr [redacted] , I have received your reply requesting a refund of additional money I apologize that AVCC’s response detailing the accounting was unable to ensure you that AVCC does not owe any further refunds on your account To assist in clearing up any questions or concerns I have attached paperwork that details the accounting that was submitted in our initial response to your complaintI hope this clears up any concerns that AVCC has refunded all money due on the accountPlease review the detailed accounting showing ACH withdraws from your bank account and ACH banking payments that where declined from the account(money AVCC never received) Finally, I have attached copies of the checks from AVCC refunding the amount due on your account I sincerely apologize for any confusion and hope that the attached records will clear up any concerns Best regards, [redacted] ***-***President/Founder AVCC [redacted] ***StLouis, Mo

TDecember 11, 2017 Revdex.com*** *** *** *** ***Saint Louis, MO63102 RE: COMPLAINT ACTIVITY REPORT CASE #*** Dispute Resolution Department, The purpose of this letter is to respond to the above referenced complaintWe appreciate the opportunity to
respond. We would like to confirm that the client in case #*** did receive services at AVCC in accordance with the signed contract dated September 29, AVCC successfully assisted the client in applying for and receiving a $1,per month benefit from the *** *** to be spent solely on home care for a total of hours of home care services per monthAVCC was not able to care coordinate all of the hours of monthly home care contracted due to the client’s frequent hospitalizations and lack of communication. On 09/14/AVCC terminated services with the client due to a lack of communication and inability to coordinate the home care services required to maintain client’s eligibility for the benefit administered by the *** *** Complaint Background: From what we can determine from the complaint provided for our review, the client is requesting a refund on the accountAVCC did refund the client in a check dated 9/20/in the amount of $4,AVCC had since attempted to resolve the client complaints in a fair and appropriate manner but had not been able to discuss the case with the client or his familyThe client’s daughter hung up the phone on AVCC staff during one attempt to discuss the case, and we have been unable to reach the client. Accounting history:No funds were ACH from the client’s bank account until he was approved for the benefit and was receiving the benefit from *** ***At such time, only funds received from such benefit were ACH from the client’s bank account, per the signed contract dated September 29, Here are the accounting records for the client:05/26/ACH payment of $1,client deposit05/26/ACH payment of $6,retro payment to cover home care hours needed to remain qualified for at *** *** benefits06/01/ACH payment $1,monthly payment for home care07/05/ACH payment for $1,monthly payment for home care08/01/ACH payment for $1,monthly payment for home care09/05/ACH payment for$1,monthly payment for home care $12,in ACH from clients account- $ 1,minus deposit (per contract nonrefundable deposit for terminated case)________________ $11,562.00- $2,minus 07/05/and 09/05/ACH payments that did not clear bank account________________$8,992.00- $2,minus payment for home care services received 06/07/2017-06/30/2017________________$6,946.00- $4,refund check to client dated 09/20/2017_______________$ 2,amount to be refunded after all home care bills are submitted (per contract for a terminated case) AVCC issued the final refund payment of $2,on 12/08/2017. As seen in the payment history above, AVCC did not receive all the ACH funds collected due to payments not clearing the clients account for payment. AVCC has closed the clients account in a fair and appropriate mannerPlease feel free to contact *** *** at AVCC if you require any additional information regarding this matter. *** *** RN, BSNPresidentAVCC,LLC*** *** *** *** *** ***Saint Louis, MO63128***

Complaint: [redacted]
I am rejecting this response because: Aside from the check that  has been given and the one that is now pending the company still will owes $4,616.00. Services were  never rendered from this company
Sincerely,
[redacted]

TDecember 19, 2017 Revdex.comServing Eastern Missouri & Southern Illinois[redacted]St. Louis, MO. 63102 RE: FOLLOW UP RESPONSE TO CASE #[redacted] Dispute Resolution Department, We have received the second response to case#[redacted] and appreciate the opportunity to provide a follow up response. Dear Mr. [redacted],  I have received your reply requesting a refund of additional money.  I apologize that AVCC’s response detailing the accounting was unable to ensure you that AVCC does not owe any further refunds on your account.  To assist in clearing up any questions or concerns I have attached paperwork that details the accounting that was submitted in our initial response to your complaint. I hope this clears up any concerns that AVCC has refunded all money due on the account. Please review the detailed accounting showing ACH withdraws from your bank account and ACH banking payments that where declined from the account. (money AVCC never received) Finally, I have attached copies of the checks from AVCC refunding the amount due on your account.  I sincerely apologize for any confusion and hope that the attached records will clear up any concerns.   Best regards,  [redacted]President/Founder AVCC[redacted]St. Louis, Mo. 63128

Complaint: [redacted]
I am rejecting this response because: Here is the list of transactions that were withdrew from the account. Again no services were rendered from this company. 
Sincerely,
[redacted]