American Village

? [redacted] ***Marketplace Resource ConsultantRevdex.comEast 4th Street, Suite boo Cincinnati, Ohio 45202June 10, [redacted] ***:I am dismayed that agreement cannot be achieved in this matterPerhaps this is the first leasing experience for this residentAnd though that may explain her confusion regarding the terms of her Lease Agreement, it is ultimately disheartening to have her leave on less than the positive note that our vacating residents usually enjoy.It is also discouraging to know that, in her confusion, she does not understand that she was accommodated even though she did not adhere to her Lease Agreement.I do hope she will review Clause of her Lease Agreement and her Security Deposit Agreement, possibly with someone who has had leasing experience, once againI hope she will also review the reference to refunded Security Deposits in my prior responseA closer reading will reveal that pet owners were factored out and the comparison she infers is absent.It is troubling, as a business owner, when a customer cannot be made happyWe wish this former resident the best.Respectfully,Carol WK.American Village?

Dear [redacted] :We are in receipt of your complaint from the above d # [redacted] . Please be advised that the above complaint has been rectified with the reissue of security deposit check # [redacted] in the amount of $50.00 as this is what was paid when the tenant moved into her unit on May 31, 2016.... The extraordinary delay for receiving the refund was due to the address of the recipient being incorrect. The first check issued on 11/16/16 was sent to [redacted] **, as of this date it has not been returned or cashed.We do our best to make sure that our customers receive their security deposits in a timely matter and that they are satisfied with our service, as they are what keeps our business going and thriving.If you need any other information regarding this complaint, please do not hesitate to contact me at [redacted] .Sincerely,Elisa S.Manager

*** *** ***Marketplace
Resource ConsultantRevdex.comEast 4th Street, Suite Cincinnati, Ohio 45202REGARDING
ID#***May 31, 2016*** ***:American Village received your letter in our
office on Thursday, May 26,-inviting response to the complaint
of a past resident
Attached please find our records which will show that this
resident breached her Lease Agreement.In our March 3, letter to the resident and
her roommate, in which we accepted with
reservation their twenty-eight day notice to vacate, we referred them to
their Security Deposit Agreement and Clause of their lease stating they must
give a sixty day notice to vacateBoth agreements are attached for your
reviewThe remedy for the breach would have been for American Village to
require them to pay rent for another thirty days or American Village could have
stated that the deposit would be forfeitedInstead, American Village allowed
for the security deposit to be refunded if American Village could lease 496C within thirty days after it was vacated.It is here the resident shows in her complaint
that she either misunderstands our letter or has not read it thoroughlyAs
496C was not occupied by April 29, American Village could
have claimed harm and, again, exercised the right to retain the security
depositBy not exercising that
right, the resident was extended a grace of
an extra nine daysEven though 496C was not occupied until May 9, 2016,
American Village allowed for full refund of the resident's deposit and, once it
was occupied, did return the deposit, less the amount for cleaning and damages,
expeditiouslyThe resident fails to understand that the purpose of Clause
is to allow American Village a sixty day opportunity to find the next tenant while an apartment is occupied and taking in
rentShe fails to understand that had 496C sat vacant much longer, she
would have had her security deposit retained and been billed for cleaning and damagesShe did not fulfill her
lease, as she states in her complaint, and that was communicated to her from
the very day she submitted her notice to vacate thirty-two days short of the
sixty days to which she agreed in her Security Deposit Agreement and again in
her Lease Agreement.In our May 9, letter to the resident, documentation and
invoices were provided to detail why her full deposit was not refundedAlso
enclosed was a copy of the list she was sent with our March 3, letter
which states that the apartment should be left
in the condition in which it was occupied, clean and undamaged and
specifically states that the carpet should be steam cleaned, neither of which
was doneThe resident agreed to these terms when she signed the Security
Deposit AgreementHad she adhered to those terms, her security deposit would
have been refunded in full even after her
breach of Clause to which she agreed when she signed her Lease Agreement.American Village requires that carpet be cleaned
when an apartment is vacated because 1) that is the condition in which the
carpet is found and 2) the resident will be aware of any stains and spots that
cannot be removedThis, of course, is the situation the maintenance technician
and the leasing agent faced at the move out inspection at which time it was
discussed with the resident and her roommate that the carpet had not been
cleaned and that we could not ensure that the stains could be removedThe
resident makes mention of burn marksThis was posed not as an accusation but
as a question in an attempt to ascertain the nature of some of the spots and
the likelihood that they could be removed.Also noted and discussed at the time of the
inspection were decal letters on a wallWhen the maintenance technician said
they would need to be removed, the resident's roommate suggested that it
wouldn't take any time at all to doThe maintenance technician suggested that
he do so right thenThe resident's roommate made an attempt to remove one but
was unsuccessfulA screen, also, was found damaged, the baseboards dirty and,
as the resident acknowledged, the appliances were not cleaned.Cleaning cost was waived with the exception of
the carpet cleaning which was charged at half as only the bedroom carpets had
to be cleanedThe cost of labor attempting to remove the spots and stains from
the living room carpet, also, was waivedAs those attempts failed, the carpet
was replacedUnfortunately, a living room carpet replacement necessitates
replacement of the hallway so as not to result in a patchwork appearanceThe
carpet was new when the resident occupied the apartment and was, therefore, one
year oldThe cost of the replacement carpet was prorated per the method of the
Lebanon Municipal Court which allows the life of a carpet as seven years
American Village benefits in no way from replacing a one-year-old carpetOn
the contrary, replacing a carpet results in a one-day delay in the work
schedule.In her May 9, email to
me, the resident's supposition that the maintenance staff's level of effort
might not rise to a standard which she did not require of herself fails to
address the fact that, under the terms of her Lease and Security Deposit
Agreements, it was her responsibility to clean the carpet, not American
Village'sWhen she moved into a well-maintained and clean apartment one year
ago she judged the maintenance staff's level of effort to have been adequate or
better as the checklist provided to document any problems upon her occupancy of
496C was not returned.The wall decals, a photo of which is attached, did not come off
easily and then left impressions necessitating sanding of the lettered area and
priming and painting of the entire wallOur charge for labor is $per hour
and we waived the cost of primer and paintOur charge of $cannot possibly
be viewed as unreasonable.Our phone log shows that the resident did,
indeed, call on six occasions between the time she vacated the apartment and
her call and email of May 9, but she inquired about her security deposit
only on two occasions during that periodOur log indicates she was saying good
bye to our resident manager in one call and three calls were regarding a
personal item she had left in the apartment which was awaiting her at our
officeInquiries regarding her security deposit were on April and April
which were before the end of the thirty day time period in which a security
deposit is refunded in ordinary circumstancesThe resident had already been
notified this would not be the case in our March 3, acknowledgment of her
notice to vacateThough copies of the phone log are not attached, as I did not
deem them pertinent to the discussion, they can be supplied upon requestHer
call to me of May 16, is documented in our software system as I do not
work at the American Village site office and, therefore, do not contribute to
the phone logA copy of that documentation is also attached.By the terms of her Lease and Security Deposit
Agreements, and as the attached documentation and invoices will show, the
resident's security deposit could have been retained, an additional $could
have been added for cleaning appliances and baseboards, $for primer and
paint and, together with the cost of carpet, she could have been faced with an invoice
for $As is clear from her email and complaint, the resident did not
thoroughly read her Lease or Security Deposit Agreements, our letter of March
3, or the accompanying list intended to avoid just this situationOr,
perhaps, her naiveté, fully on display when she stated they "cleaned to
the best of their ability" (as though this is the standard accepted
throughout the residential leasing industry) is such that she believes the cost
of damage and labor due to her unaccountability somehow evaporatesIn her May
9, email -to me, the resident notes that she and her roommate
had been qnality residentsTimely rent payment and following the rules are
part of the legal contract for leasing an apartment and doing so does not give
leeway to pick and choose those parts of the legal contract one finds
inconvenient or too difficult.As an owner-operated property, American Village
takes great pride in offering large, clean, well-managed and well-maintained
apartments at a lease rate $lower than can be found in the areaWe are able
to do this, in part, because we hold those who leave apartments damaged and
unclean accountable for the cost of doing soA property management company
would absorb those costs, roll them in to the cost of doing business and raise
lease rates across the board to be borne, collectively, by all residentsWe
have taken only two claims to court in the last two yearsThe Lebanon
Municipal Court has never denied us a claim in nine years of doing business
which would indicate that we do not cheat or take advantage of residents who do
not adhere to their lease agreementsIn fact, in 2015, factoring out those who
had pet damage, 100% of our vacating residents had full security deposits
returned to them.The resident's desired settlement is not reasonable
Her suggestion that American Village retain 20% of her $deposit for
cleaning would allow $Had the carpet not been ruined and had cleaning
charges not been waived, those charges still would have totaled $She makes
no allowance for the damaged screen or the wall remediationThe resident fared
much better than she should have under the terms of her Lease Agreement
American Village, on the other hand, took a small loss preferring to refund
some of the resident's security deposit in an attempt to send her away happy
rather than chase money, possibly through the court systemAs we know, not
only is the resident not happy, quite
a number of hours has been spent, on a holiday weekend, documenting to a third
party what is plain in a legal contract had it only been read thoroughly.Lastly, I would like to refer you to the reviews for American
Village at apartmentratings.com from members of the American Village community, both past and present, and on
our Facebook pageOf course, American Village will need to be monitoring those
sitesIt seems those with an inability to face the consequences of their own
action or inaction rarely stop with complaints to the Revdex.com.Carol WK American Village Apartments AmKirk
Properties, LLC

From: *** ***Date: Wed, Jul 15, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected], I finally received the check, with many
lies and stories as to why it was delayed.I would still recommend that this business be avoided like the plague, but they finally returned my money.*** ** ***

7/15/15To Whom It May Concern,Be advised that I spoke with *** *** this day and she has received her refundWe had mailed this refund to *** *** twice before, on 6/15/and 6/29/to the address she provided to us:*** *** *** *** *** *** *** Milford, PA ***Those check have still not cleared nor been returned to usOur bookkeeper apparently re-printed the second set and sent them to the store where the customer picked them up personally.I have since contacted the USPS to confirm the address is a correct mailing address as it appears to be very unusual and not the one we originally had on file for this consumerSo far I have not had a response.In any event, *** *** has confirmed she has received her refund.West S.Mng Mmbr

Sorry for the inconvenience, it is part of our policy if there is a discrepancy with your order you return the order as well as the receiptI understand the situation and I am willing to replace the two combo meals that were received with okra instead of French friesPlease come into the store and
give us your name. Thank you, Victor Store Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I disagree with the owner's response due to several reasons:I still find it very unprofessional and unfair that a company can keep my security deposit until they rent out the apartmentIn no way should I be liable once my contract of a full year has endedShe has continuously highlighted over and over again a sixty-day notice of leaving the apartment, however, when my roommate went to let her know that we would not be staying, she said that as long as we kept in touch with her, she did not have a problem with thisAnd we did just thatShe instructed my roommate and myself to sign a regular piece of paper with our names and the date that we would be leavingWe handed this back into the officeNow, I know that this can be hearsay, considering I was not with my roommate when he talked to the owner, however, he has agreed for the Revdex.com to contact him directly at ###-###-####I do not appreciate her response of saying that even owners of pets receive their full deposit, when in fact as stated before, we did not have any pets, children, or smoking inside the apartmentI do not take kindly that apparently I'm dirtier than a pet
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Once again, I do not accept her answer due to the fact that she still has not sent in any proof of the carpet to justify her replacing an entire living room and hallway carpet area
She also has not acknowledged the verbal agreement, which then became a written agreement, that the lease came to a close on March 31stI am bringing this factor up again because that was her most argumentative point in her last letter, in regards to keeping my security deposit due to not allowing her a sixty-day notice, which was not true
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I disagree with the owner's response due to several reasons:I still find it very unprofessional and unfair that a company can keep my security deposit until they rent out the apartmentIn no way should I be liable once my contract of a full year has endedShe has continuously highlighted over and over again a sixty-day notice of leaving the apartment, however, when my roommate went to let her know that we would not be staying, she said that as long as we kept in touch with her, she did not have a problem with thisAnd we did just thatShe instructed my roommate and myself to sign a regular piece of paper with our names and the date that we would be leavingWe handed this back into the officeNow, I know that this can be hearsay, considering I was not with my roommate when he talked to the owner, however, he has agreed for the Revdex.com to contact him directly at ###-###-####I do not appreciate her response of saying that even owners of pets receive their full deposit, when in fact as stated before, we did not have any pets, children, or smoking inside the apartmentI do not take kindly that apparently I'm dirtier than a pet
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Once again, I do not accept her answer due to the fact that she still has not sent in any proof of the carpet to justify her replacing an entire living room and hallway carpet area
She also has not acknowledged the verbal agreement, which then became a written agreement, that the lease came to a close on March 31stI am bringing this factor up again because that was her most argumentative point in her last letter, in regards to keeping my security deposit due to not allowing her a sixty-day notice, which was not true
Regards, *** ***

? *** *** ***Marketplace Resource ConsultantRevdex.comEast 4th Street, Suite boo Cincinnati,
Ohio 45202June 10, 2016*** ***:I am dismayed that agreement cannot be
achieved in this matterPerhaps this is the first leasing experience for this
residentAnd though that may explain her confusion regarding the terms of her
Lease Agreement, it is ultimately disheartening to have her leave on less than
the positive note that our vacating residents usually enjoy.It is also discouraging to know that, in
her confusion, she does not understand that she was accommodated even though
she did not adhere to her Lease Agreement.I do hope she will review Clause of her Lease Agreement and her Security
Deposit Agreement, possibly with someone who has had leasing experience, once
againI hope she will also review the reference to refunded Security Deposits
in my prior responseA closer reading will reveal that pet owners were
factored out and the comparison she infers is absent.It is troubling, as a business owner, when a customer cannot be
made happyWe wish this former resident the best.Respectfully,Carol WK.American Village?

*** *** ***Marketplace
Resource ConsultantRevdex.comEast 4th Street, Suite Cincinnati, Ohio 45202REGARDING
ID#***May 31, 2016*** ***:American Village received your letter in our
office on Thursday, May 26,-inviting response to the complaint
of a past resident
Attached please find our records which will show that this
resident breached her Lease Agreement.In our March 3, letter to the resident and
her roommate, in which we accepted with
reservation their twenty-eight day notice to vacate, we referred them to
their Security Deposit Agreement and Clause of their lease stating they must
give a sixty day notice to vacateBoth agreements are attached for your
reviewThe remedy for the breach would have been for American Village to
require them to pay rent for another thirty days or American Village could have
stated that the deposit would be forfeitedInstead, American Village allowed
for the security deposit to be refunded if American Village could lease 496C within thirty days after it was vacated.It is here the resident shows in her complaint
that she either misunderstands our letter or has not read it thoroughlyAs
496C was not occupied by April 29, American Village could
have claimed harm and, again, exercised the right to retain the security
depositBy not exercising that
right, the resident was extended a grace of
an extra nine daysEven though 496C was not occupied until May 9, 2016,
American Village allowed for full refund of the resident's deposit and, once it
was occupied, did return the deposit, less the amount for cleaning and damages,
expeditiouslyThe resident fails to understand that the purpose of Clause
is to allow American Village a sixty day opportunity to find the next tenant while an apartment is occupied and taking in
rentShe fails to understand that had 496C sat vacant much longer, she
would have had her security deposit retained and been billed for cleaning and damagesShe did not fulfill her
lease, as she states in her complaint, and that was communicated to her from
the very day she submitted her notice to vacate thirty-two days short of the
sixty days to which she agreed in her Security Deposit Agreement and again in
her Lease Agreement.In our May 9, letter to the resident, documentation and
invoices were provided to detail why her full deposit was not refundedAlso
enclosed was a copy of the list she was sent with our March 3, letter
which states that the apartment should be left
in the condition in which it was occupied, clean and undamaged and
specifically states that the carpet should be steam cleaned, neither of which
was doneThe resident agreed to these terms when she signed the Security
Deposit AgreementHad she adhered to those terms, her security deposit would
have been refunded in full even after her
breach of Clause to which she agreed when she signed her Lease Agreement.American Village requires that carpet be cleaned
when an apartment is vacated because 1) that is the condition in which the
carpet is found and 2) the resident will be aware of any stains and spots that
cannot be removedThis, of course, is the situation the maintenance technician
and the leasing agent faced at the move out inspection at which time it was
discussed with the resident and her roommate that the carpet had not been
cleaned and that we could not ensure that the stains could be removedThe
resident makes mention of burn marksThis was posed not as an accusation but
as a question in an attempt to ascertain the nature of some of the spots and
the likelihood that they could be removed.Also noted and discussed at the time of the
inspection were decal letters on a wallWhen the maintenance technician said
they would need to be removed, the resident's roommate suggested that it
wouldn't take any time at all to doThe maintenance technician suggested that
he do so right thenThe resident's roommate made an attempt to remove one but
was unsuccessfulA screen, also, was found damaged, the baseboards dirty and,
as the resident acknowledged, the appliances were not cleaned.Cleaning cost was waived with the exception of
the carpet cleaning which was charged at half as only the bedroom carpets had
to be cleanedThe cost of labor attempting to remove the spots and stains from
the living room carpet, also, was waivedAs those attempts failed, the carpet
was replacedUnfortunately, a living room carpet replacement necessitates
replacement of the hallway so as not to result in a patchwork appearanceThe
carpet was new when the resident occupied the apartment and was, therefore, one
year oldThe cost of the replacement carpet was prorated per the method of the
Lebanon Municipal Court which allows the life of a carpet as seven years
American Village benefits in no way from replacing a one-year-old carpetOn
the contrary, replacing a carpet results in a one-day delay in the work
schedule.In her May 9, email to
me, the resident's supposition that the maintenance staff's level of effort
might not rise to a standard which she did not require of herself fails to
address the fact that, under the terms of her Lease and Security Deposit
Agreements, it was her responsibility to clean the carpet, not American
Village'sWhen she moved into a well-maintained and clean apartment one year
ago she judged the maintenance staff's level of effort to have been adequate or
better as the checklist provided to document any problems upon her occupancy of
496C was not returned.The wall decals, a photo of which is attached, did not come off
easily and then left impressions necessitating sanding of the lettered area and
priming and painting of the entire wallOur charge for labor is $per hour
and we waived the cost of primer and paintOur charge of $cannot possibly
be viewed as unreasonable.Our phone log shows that the resident did,
indeed, call on six occasions between the time she vacated the apartment and
her call and email of May 9, but she inquired about her security deposit
only on two occasions during that periodOur log indicates she was saying good
bye to our resident manager in one call and three calls were regarding a
personal item she had left in the apartment which was awaiting her at our
officeInquiries regarding her security deposit were on April and April
which were before the end of the thirty day time period in which a security
deposit is refunded in ordinary circumstancesThe resident had already been
notified this would not be the case in our March 3, acknowledgment of her
notice to vacateThough copies of the phone log are not attached, as I did not
deem them pertinent to the discussion, they can be supplied upon requestHer
call to me of May 16, is documented in our software system as I do not
work at the American Village site office and, therefore, do not contribute to
the phone logA copy of that documentation is also attached.By the terms of her Lease and Security Deposit
Agreements, and as the attached documentation and invoices will show, the
resident's security deposit could have been retained, an additional $could
have been added for cleaning appliances and baseboards, $for primer and
paint and, together with the cost of carpet, she could have been faced with an invoice
for $As is clear from her email and complaint, the resident did not
thoroughly read her Lease or Security Deposit Agreements, our letter of March
3, or the accompanying list intended to avoid just this situationOr,
perhaps, her naiveté, fully on display when she stated they "cleaned to
the best of their ability" (as though this is the standard accepted
throughout the residential leasing industry) is such that she believes the cost
of damage and labor due to her unaccountability somehow evaporatesIn her May
9, email -to me, the resident notes that she and her roommate
had been qnality residentsTimely rent payment and following the rules are
part of the legal contract for leasing an apartment and doing so does not give
leeway to pick and choose those parts of the legal contract one finds
inconvenient or too difficult.As an owner-operated property, American Village
takes great pride in offering large, clean, well-managed and well-maintained
apartments at a lease rate $lower than can be found in the areaWe are able
to do this, in part, because we hold those who leave apartments damaged and
unclean accountable for the cost of doing soA property management company
would absorb those costs, roll them in to the cost of doing business and raise
lease rates across the board to be borne, collectively, by all residentsWe
have taken only two claims to court in the last two yearsThe Lebanon
Municipal Court has never denied us a claim in nine years of doing business
which would indicate that we do not cheat or take advantage of residents who do
not adhere to their lease agreementsIn fact, in 2015, factoring out those who
had pet damage, 100% of our vacating residents had full security deposits
returned to them.The resident's desired settlement is not reasonable
Her suggestion that American Village retain 20% of her $deposit for
cleaning would allow $Had the carpet not been ruined and had cleaning
charges not been waived, those charges still would have totaled $She makes
no allowance for the damaged screen or the wall remediationThe resident fared
much better than she should have under the terms of her Lease Agreement
American Village, on the other hand, took a small loss preferring to refund
some of the resident's security deposit in an attempt to send her away happy
rather than chase money, possibly through the court systemAs we know, not
only is the resident not happy, quite
a number of hours has been spent, on a holiday weekend, documenting to a third
party what is plain in a legal contract had it only been read thoroughly.Lastly, I would like to refer you to the reviews for American
Village at apartmentratings.com from members of the American Village community, both past and present, and on
our Facebook pageOf course, American Village will need to be monitoring those
sitesIt seems those with an inability to face the consequences of their own
action or inaction rarely stop with complaints to the Revdex.com.Carol WK? American Village Apartments AmKirk
Properties, LLC

Dear [redacted]:We are in receipt of your complaint from the above d # [redacted]. Please be advised that the above complaint has been rectified with the reissue of security deposit check # [redacted] in the amount of $50.00 as this is what was paid when the tenant moved into her unit on May 31, 2016....

The extraordinary delay for receiving the refund was due to the address of the recipient being incorrect. The first check issued on 11/16/16 was sent to [redacted], as of this date it has not been returned or cashed.We do our best to make sure that our customers receive their security deposits in a timely matter and that they are satisfied with our service, as they are what keeps our business going and thriving.If you need any other information regarding this complaint, please do not hesitate to contact me at [redacted]
[redacted].Sincerely,Elisa S.Manager

[redacted]Marketplace Resource ConsultantRevdex.com1 East 4th Street, Suite boo Cincinnati,
Ohio 45202June 10, 2016[redacted]:I am dismayed that agreement cannot be
achieved in this matter. Perhaps this is the first leasing experience for this
resident. And though that may explain her confusion regarding the terms of her
Lease Agreement, it is ultimately disheartening to have her leave on less than
the positive note that our vacating residents usually enjoy.It is also discouraging to know that, in
her confusion, she does not understand that she was accommodated even though
she did not adhere to her Lease Agreement.I do hope she will review Clause 22 of her Lease Agreement and her Security
Deposit Agreement, possibly with someone who has had leasing experience, once
again. I hope she will also review the reference to refunded Security Deposits
in my prior response. A closer reading will reveal that pet owners were
factored out and the comparison she infers is absent.It is troubling, as a business owner, when a customer cannot be
made happy. We wish this former resident the best.Respectfully,Carol W. K.American Village