American Water Resources Reviews (12)
Bob Fisher Feb 13, 2020
I had this plan for several years and finally discovered that they were about as close a scam as there was even though they were affiliated with my water company Pennsylvania American Water. I decided to cancel my plan and received a cancellation notice effective 12/17/2019. However, on my next water bill for services from 12/10/2019 to 1/8/2020, I was billed for the entire month. I contacted AWR after being on hold for almost 1/2 hour and explained that they over billed me and I would only pay for the 7 days prior to cancellation which I did. I was told they would get back to me about this, but never did.
Review: The evening of February 27th I was paying bills, and paid my PA America Water Bill. I owed $35.34 but mistakenly paid them $3587.00. I made the payment as an electronic payment through my checking account. I immediately called my bank, [redacted] at 9:00 the morning of 2/28/14 and was told that they could not do anything, but to call PA America Water and request that they reverse the payment.I called PA America Water at 9:15 on the morning of 2/28. The contact number I have is there customer service which is ###-###-####. I explained to them what had happened and they agreed that they would reverse the payment which takes about 48 hours. And to my understanding that reversing the payment meant that they would essential reject the payment and send it back to my bank. On March 3rd I noticed that the payment was processed and posted to my account so I called PA America again. They noted that they made an error and did not reverse the payment, but once it was posted Id be issued a check for the balance and it would take about 1 week.I called again on March 19th asking about the check. They told me 1 more week.I called again around March 27th and was told again 1 more week.I called again around April 3rd and was told that a check request and approval was never made to the collections department at PA America Water so no check has been issued and that they would make the request and that they did see in my account notes that it was supposed to be reversed and wasnt. It would be one more week.I called again on April 15th. The person I spoke with said that the last note in my account does not make any sense to her and she does not know what is going on, but it looked like a check was sent to me on March 31st. I noted that I have not received any form of payment and my statement shows a credit of $3,496.83. She then noted that she would email the collection department who was handling my account and that they would call me by the end of the day on April 15th, as they were not presently answering their phone. I did not receive any call.Im at a loss now on what to do. I cannot get past the general customer service number and talk to anyone else at the company to escalate it. I have a very large balance/credit that would take me 9 years to use and is ridiculous. I am also about to go out on maternity leave and without being refunded my balance/credit of $3,496.83 Im concerned that I will now have financial strain. I just want PA America Water to mail me a check in the amount of my credit; $3,496.83Desired Settlement: I would like to be sent a check for the balance/credit on my account which at this time is $3,496.83
Review: 1. This company will not changed the name on my households account. When they bought out the last company they used old information and registered my wife's maiden name to the account. After changing it, they still bill to [redacted]. 2. The billing date keeps changing and getting closer to the first of the month. I called to change billing date because the bank and post office delays many bills from getting to the receivers within a week - even though I pay them on the 1st or 2nd. I am stuck with this monopoly for my water service and they are trying to capitalize on late payments. This due date jumping practice is illegal and immoral. I am going to stop paying them if they don't change my billing date to the 15th and keep it the same. In any other circumstance I would just leave the company; they have a trapped population of customers and are using illegal business practices to profiteer.Desired Settlement: Change the name on account to [redacted].Change bill due date to the 15th.
Review: On or about Feb. 18, 2014 American Water was replacing water lines on my street. They dug a deep hole in my parking area and after finishing they filled the hole in with dirt. This dirt subsided close to a foot and a water access line was protruding 6-10 inches out of the ground. I was told they would return to fix my parking area along with the rest of the street. After over a month passed I noticed American Water was working at an intersection near my home and spoke with them. I was told they had a list of addresses that they were to come back to and not to worry. A few weeks passed so I called their 1-800 number and explained my situation and was informed no work order was placed and they would do it then. Again American Water was working in the area and responded within a few hours to the work order. They filled the hole with gravel and told me that it will subside and not to park on it. They also pushed the exposed water line down to ground level. I was told they would return in a few weeks after the gravel settled and add more gravel. It did subside 5-8 in. That was in early April. I have made 4 more calls to American Water since then which they have a record of. The first I was told a work order would be put in so I assumed it would be done quickly as the first time. The third call I was told an e-mail was sent to the New castle branch and another work order submitted and It will be taken care of or I will receive a courtesy call in 24 to 72 hours. Never received a call and repair still incomplete. Now my neighbor's parking spot has been repaired along with the rest of my street so I called a forth time. Was told that another e-mail was sent and a it will be taken care of or a call again. No repair or call. My final call was on Friday May 30th and I was told that another e-mail was sent to a supervisor marked URGENT and hopefully I should hear something that day. I did not hear back. I don't like filing complaints with the Revdex.com but it seems they reply to them. Thank YouDesired Settlement: All I want is for my parking spot to be able to be used. American Water needs to bring a load of gravel and finish what they began. If they just dump it on my parking area I will spread it! Their customer service employees were always concerned and tried to help explaining it should be finished and that they contract out these type of jobs. I understand this but it is still their responsibility. I have documented everything from the start with photographs if needed by the Revdex.com or American Water.
Review: On 7/5/13 I paid my bill over the phone using my checking account number, which was repeated to me the numbers needed to withdraw from my checking. I received a confirmation of the amount of my water bill plus the charge of $1.80 for processing. Approx a week later I received a bill from Pennsylvania American Water of a bill stating I did not pay my bill and that their was an additional charges of $5.50 for a prior balance and a return check charge of $20.00 dollars. When I contacted PAW about the bill I received, because of the bill not being processed and the additional charges, I was told I did not put the numbers in right or the bank did not accept them. I told the person at PAW that the numbers were repeated back to me and they were the right numbers. When I told them I got a confirmation number I was told that they erase the information and could not access the conversation to check to see if I did it right. I refuse to pay the additional charges and will no longer use my checking or credit card number and will send money orders from now on. I am not paying the additional charges, I do not know where the prior balance came from for this charge was not on my previous bill. I do not think the company should erase the information for the reason above.Thank you for your prompt attention to this matter.[redacted]Desired Settlement: I do not want to pay the additional charges for I had paid the bill and do not feel I should have to pay because of their error in their system.
Review: I received a letter in early October stating my water meter hasn't been working since August. I promptly called to have a technician come to my home and resolve the issue. The old meter broke through no fault of myself or my family. I received a bill every month since the meter was stopped being read and promptly paid. I received a bill in the mail today, 12/11/14, stating that I owed them $124.01 from service from 8/7 to 12/4. I get charged monthly, that is the water companies responsibility to read my meter monthly and inform me if they need to change faulty equipment. I'm not the one who decided not to check the meter for 4 or 5 months, or if the meter was being checked I certainly was not informed of the faulty equipment in a timely manner.Desired Settlement: I do not want to charged a calculation of services for that time period. That is the water companies responsibility to ensure their equipment is functional or that they or checking usage on a monthly basis, not my responsibility.
Review: I OWN A RENTAL PROPERTY IN MT [redacted] BOROUGH, PITTSBURGH, PA. IN 2008 A TENANT, [redacted], MOVED IN AND PUT THE WATER AND SEWAGE IN HIS NAME. AT THAT TIME PAWC WAS UNDER CONTRACT WITH MT. [redacted] BOROUGH TO COLLECT THEIR SEWAGE. FROM 2008-2011 PAWC ALLOWED MY TENANT TO RUN UP THE SEWAGE BILL TO $4200.00. THEY TOLD HIM THAT HE ONLY HAD TO PAY THE WATER PORTION OF THE BILL EACH MONTH. THEY EVEN ADMITTED TO ME THAT THEY DO THIS. THEY TOLD ME THAT WHEN THEY GET A PAYMENT THEY TAKE THEIR PORTION FIRST AND IF THERE IS ANYTHING LEFT OVER THEY WILL APPLY IT TO THE SEWAGE BILL. IT IS ALSO EVIDENT THAT THEY TOLD HIM HE COULD DO THIS BECAUSE OVER THOSE 3 YEARS ONLY THE WATER PORTION WAS PAID AND NOT ONE PENNY TOWARD SEWAGE. IN 2011 PAWC FINALLY TURNED THE SEWAGE OVER FOR COLLECTION AND I WAS FINALLY NOTIFIED OF THE PROBLEM BECAUSE THE SEWAGE IS LIENABLE AND AS PROPERTY OWNER IT WAS NOW MY PROBLEM. IN THOSE 3 YEARS I WAS NEVER NOTIFIED THAT THERE WAS ANY DELINQUENT SEWAGE AND NEITHER WAS THE BOROUGH. WE SUBSEQUENTLY ENTERED INTO 2 DIFFERENT PAYMENT AGREEMENTS WITH THE COLLECTION COMPANY, [redacted] TAX SERVICE. BACK IN JUNE I FOUND OUT THAT THE $4200.00 IN SEWAGE HAD ACCUMULATED APPROXIMATELY $2500.00 IN ADDITIONAL CHARGES SUCH AS INTEREST, PENALTIES AND A SERVICING FEE FOR [redacted] TAX SERVICE. THAT MEANS IT WILL COST ME 7000.00 OR MORE BY THE TIME THIS IS PAID. I HAVE BEEN FIGHTING THE BOROUGH AND [redacted] TAX SINCE JUNE.A LIEN HAS BEEN PUT ON MY PROPERTY. I MET WITH THEM YESTERDAY AND ALSO FOUND OUT THAT PAWC ADDED INTEREST CHARGES TO THE PAST DUE OVER THOSE 3 YEARS. THAT MEANS THEY CHARGED ME INTEREST WITHOUT EVER NOTIFYING ME OF THE PROBLEM. THE ACCOUNT # IS 443317, THE TENANTS NAME IS [redacted] AND THE ADDRESS IS [redacted], PITTSBURGH, PA [redacted]. THEY NEVER SHUT THE WATER OFF THEY JUST LET HIM RUN UP A BILL TO $4200.00 THAT WOULD EVENTUALLY BECOME MY DEBT.THIS SITUATION IS VERY COMPLICATED BUT I HAVE DOCUMENTATION ON EVERYTHING AND IF SOMEONE CONTACTS ME I CAN EXPLAIN IN GREATER DETAIL.Desired Settlement: I WANT ALL INTEREST THAT WAS CHARGED THOSE 3 YEARS SENT TO [redacted] TAX TO BE APPLIED TO THE BILL. I WANT PAWC TO PAY THE INTEREST AND FEES CHARGED. THEY WERE BEING PAID BY MT. [redacted] BOROUGH TO COLLECT THEIR SEWAGE CHARGES AND THEY DID NOT SO THEY ALSO TOOK MONEY FROM THE BOROUGH FRAUDULENTLY. THE EXACT SAME THING HAPPENED ON ANOTHER PROPERTY THAT I OWN [redacted], PITTSBURGH, PA [redacted]. THAT HAS BEEN PAID IN FULL BUT I WANT THE FEES, INTEREST, ETC ON THAT REFUNDED TOO.
Review: Missed payment of 87.03 in July. Due on 11Th. Not even given a 30 day grace period. Water was shut off without warning on August 5 Th. They claimed a letter was sent, but we never received. They have our correct email, but did not use. No where on the bill or web site does it state that you will lose service if you miss one payment. In fact there are no disclaimers about late payment with the exception of 1.5% penalty on unpaid portions of bill. Thankfully there are no children, elderly or sick people in the home!Desired Settlement: Better disclosure of the terms of payment. Company should be required to notify by phone and email to increase probability of customer receiving notification of plans to terminate a necessity such as running water.
Review: I am writting you on behalf of my 84 year old, widowed fahter who lives alone, I pay all of his bills and maintain his home for him. In March of this year his monthly usage jumped from 550 gallons a month to 7100 galons a month. I called severaltimes on his behalf and spoke to [redacted] and [redacted] @ ###-###-####. They sent a person out to look at the meter who reported that there was nothing wrong with his meter and that he probably had a toilet running. I replyed that the two toilets in the home were replace by us personally at least 6 months ago. Basically they told us there was nothing they could do and they were going to shut off his water in 10 days and send him to collections.I paid his bill in full today and feel like we had no other recorse except to file a complaint with you.Desired Settlement: $147.00 and to make sure my Fathers credit report is not tarnished.He is retired and counts on evey penny he gets.
Review: My wife and I have been without water in our home since Friday 1/31/14. We can called the water company a total of 9 times and there is still no resolve. After calling on the 31st, it wasn't until Monday 2/3 at 10:30 pm that a technician came to our home. After being there for 10 minutes he deduced the issue as being a frozen mainline between the house and the curb. He then said he would put in a call to have a truck come out to thaw the line. After hearing nothing for a day, I called back on 2/4 to find out that the technician never actually put the call through (at least to the call center work's records) and she had to put in the service call. Again, after hearing nothing I called again on 2/6 on was told that we were scheduled to have it fixed on 2/5 and nothing actually happened. I was then told a local supervisor was contacted and that I would be contacted immediately. I got this same answer (2) more times that day with no phone call from anyone. I got the same response when I called again this morning (2/7) and so far no response. They have constantly told me they are back logged and short staffed but at some point in a weeks period one would think they could get someone to our home. A local supervisor also told one of the call center workers that "there was a customer without water for 15 days who they just reached". There is clearly something wrong here. My wife and I have been living in a hotel the last three nights and don't have the ability to do so any longer.Desired Settlement: This just needs to be fixed. I understand that this has been a tough winter but leaving someone without water for a week, even TWO, is just completely unacceptable. Be them short staffed or back logged, there's some serious negligence happening with repair work at this company.
Review: In August 2014 I notified American Water that My wife and I would be moving to Georgia at the end of August. At the time I gave them an address of [redacted]. Unfortunately we were unable to get this unit and moved into [redacted]. Upon arriving in Georgia we forgot to call American Water and notify them of our new address but did call them at the first of October 2014. I called them to update them with our new address ([redacted]) and they informed me that the refund that was due us had not been mailed. They also informed me at the refund would have to be approved by 4 different departments and that this process would take up to 2 weeks. After the two weeks and upon approval the check would be mailed to us. At the end of October I called them again and they informed me that the check had been mailed. Unknown to me they mailed the check to [redacted], the incorrect address. I didn't questions where they mailed the check to because they had the correct address ([redacted]). In November I called them each week to find out the status and the second week I called they told me that the check had been returned. That's when I found out they mailed it to the incorrect address. Since then I have continued to call once a week and was told that it was in the process of being approve. In the last week of November, I called them to speak with a supervisor and was told that she would call me back. I have never heard back from them nor have I received my refund from them in the amount of $380.75. Last week I called them, December 4th, and they informed me that the check was mailed on November 14th and that I should receive it within 14 days. Which mean we should of already had the check and we didn't. Today, December 10, my daughter called and they informed her that the check had been generated today and had to go to another department for approval. I feel that I have been lied and want this matter resolved.Desired Settlement: I just want what is owed to me for having my service disconnected. Total amount due is $380.75.
American Water Resources Rating
Description: WATER COMPANIES-UTILITY, PIPE LINE COMPANIES
Address: Private, Sacramento, CA, 95814
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