Initial Business Response / [redacted] (1000, 5, 2016/04/14) */ [redacted] Dear Sir, I have reviewed the complaint filed by [redacted] and have the following responseAs per store policy we offer a full refund on the return of regular price merchandise or a credit note on sale merchandise provided that it is returned within days of purchaseThis policy is printed out on our receipts as well as posted on signage by the cashWe have reprinted Mr [redacted] 's receipt and have included it herein Mr [redacted] did make his purchase on Feb 23rd and then returned them on March 13th which is days and not days as he has writtenHe first approached the store clerk who, following our policy, explained to him that he had surpassed the time frame to return the shortsHearing his dissatisfaction, she called the store manager to once again explain the return policyIn spite of the tardiness of his return, she took it upon herself and offered a store credit as a compromiseStill unhappy, Mr [redacted] became [redacted] and upon not getting what he demanded he [redacted] at my store manager and left We have a fair and reasonable no hassle day return policyIt exists to service our clients and I am sure you can understand must be followed by our staffMr [redacted] attempted to [redacted] in order to get what he wanted and disregarded the overture made by the manager in order to appease him [redacted] I only take responsibility in my failure to return his callI did get the message on a very hectic day and I forgotThat being said, nothing would have changedWe did everything possible to satisfy Mr [redacted] within the policies setI'm sure you can appreciate that the policy is both reasonable and necessary and exists exactly for these situationsMy staff handled everything properly and respectfully under the circumstances [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) R [redacted] To: Whom it may concern Thank you for investigating this matter on my behalf and on behalf of consumers generally concerning [redacted] and for sharing the owners response with me [redacted] As noted on the receipt the goods were purchased February 23rdbusiness days later would be March 14thI returned the goods as per the receipt on March 13th-one day before business days after the purchase, after being out of the country until thenThe full price merchandise was unworn, the tags were still affixed to the garment and my receipt was providedThe owners assertion that I was "Tardy" in returning the merchandise is as indicated by the evidence (receipt)I returned the product within business days of purchase [redacted] states I was [redacted] to his staff the meaning of which is " [redacted] ", this also is a misstatement of factI was displeased and disappointed but not [redacted] that his company would not honour their return policy [redacted] misrepresents the facts again when he says I [redacted] at the store manager [redacted] In fact I [redacted] still in it's bag on the table at the other storeThe manager wasn't even present It's untrue again when [redacted] says I [redacted] Not at any time did I use any [redacted] We'll have to give [redacted] the benefit of the doubt when he says he forgot to return my call and that he was too busyFurther, [redacted] s assertion that he did everything possible to appease me is falseMy request is a very simple oneReturn my money that you owe meas your receipt says you willYour head office staff ( [redacted] ) told me that I was lucky that they would even provide an in-store credit because they didn't need to do anything for me what so ever These are the facts- the receipt provides empirical evidence that I met the return policyLets ensure [redacted] does the right thing please Thank you for your consideration and time in this matter Yours very Truly, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/04/14) */ [redacted] Dear Sir, I have reviewed the complaint filed by [redacted] and have the following responseAs per store policy we offer a full refund on the return of regular price merchandise or a credit note on sale merchandise provided that it is returned within days of purchaseThis policy is printed out on our receipts as well as posted on signage by the cashWe have reprinted Mr [redacted] 's receipt and have included it herein Mr [redacted] did make his purchase on Feb 23rd and then returned them on March 13th which is days and not days as he has writtenHe first approached the store clerk who, following our policy, explained to him that he had surpassed the time frame to return the shortsHearing his dissatisfaction, she called the store manager to once again explain the return policyIn spite of the tardiness of his return, she took it upon herself and offered a store credit as a compromiseStill unhappy, Mr [redacted] became [redacted] and upon not getting what he demanded he [redacted] at my store manager and left We have a fair and reasonable no hassle day return policyIt exists to service our clients and I am sure you can understand must be followed by our staffMr [redacted] attempted to [redacted] in order to get what he wanted and disregarded the overture made by the manager in order to appease him [redacted] I only take responsibility in my failure to return his callI did get the message on a very hectic day and I forgotThat being said, nothing would have changedWe did everything possible to satisfy Mr [redacted] within the policies setI'm sure you can appreciate that the policy is both reasonable and necessary and exists exactly for these situationsMy staff handled everything properly and respectfully under the circumstances [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) R [redacted] To: Whom it may concern Thank you for investigating this matter on my behalf and on behalf of consumers generally concerning [redacted] and for sharing the owners response with me [redacted] As noted on the receipt the goods were purchased February 23rdbusiness days later would be March 14thI returned the goods as per the receipt on March 13th-one day before business days after the purchase, after being out of the country until thenThe full price merchandise was unworn, the tags were still affixed to the garment and my receipt was providedThe owners assertion that I was "Tardy" in returning the merchandise is as indicated by the evidence (receipt)I returned the product within business days of purchase [redacted] states I was [redacted] to his staff the meaning of which is " [redacted] ", this also is a misstatement of factI was displeased and disappointed but not [redacted] that his company would not honour their return policy [redacted] misrepresents the facts again when he says I [redacted] at the store manager [redacted] In fact I [redacted] still in it's bag on the table at the other storeThe manager wasn't even present It's untrue again when [redacted] says I [redacted] Not at any time did I use any [redacted] We'll have to give [redacted] the benefit of the doubt when he says he forgot to return my call and that he was too busyFurther, [redacted] s assertion that he did everything possible to appease me is falseMy request is a very simple oneReturn my money that you owe meas your receipt says you willYour head office staff ( [redacted] ) told me that I was lucky that they would even provide an in-store credit because they didn't need to do anything for me what so ever These are the facts- the receipt provides empirical evidence that I met the return policyLets ensure [redacted] does the right thing please Thank you for your consideration and time in this matter Yours very Truly, [redacted]